Discount Tire Store – Roswell, GA

Had appointment at 12:30. They quickly checked all tires and advised on the best and some good tires that could save money and work well. Stated its 45 mins been here an hour do not bad so far on a rainy Friday morning. Very helpful and friendly. I didn’t feel taken advantage of and I felt they had my best interest in mind. Thanks guys.

Best customer service in the tire industry! I have been there twice in a month! Once for each of my vehicles and I have been in and out within 30 minutes. That’s replacing two tires for each car. Today’s visit was amazing. I got tired there that were under warranty and they replaced them no questions asked! I am telling you these guys in there have been there for years and know their stuff!

These guys are awesome! Bought some off-​road tires & steel wheels– had some trouble balancing the wheels on my truck. They offered to take back the steel wheels, put me in the exact same wheels except in aluminum, and I couldn’t be happier. No cost to me whatsoever, and they did all this with a smile. That’s customer service folks.

These guys were great. Michael met me at my car and showed me that my tires were still in good condition, despite what some other oil change place told me a few days before.
Michael said it would take 45 minutes to get my tires rotated and balanced, but 15 minutes later I was on my way! Had barely opened the bottle of water before it was time to go.
Recommend recommend recommend!

NOT GOOD! Don’t purchase tires from them. We bought Michelin tires for a grand marqguis and they’ve been making noise ever since. We’ve always bought good tires so these aren’t cheap. However they don’t want to replace them. Next I guess it’ll be a complaint with the Better Business Bureau.

Best tire shop in the Roswell area — I will be going here for all my tire needs in the future. Interestingly, I discovered them after leaving the NTB store right next door after a really disappointing experience.
Part of my review for NTB, which led us to Discount Tires:
We walked in for our 9:30 and there’s no one in the lobby. We wait for a few minutes and we hear chattering from down the hall in the other waiting room so we assume it was employees. My husband walks over and doesn’t see anyone — it was kind of hard to tell where it was actually coming from. Anyway, I digress. Where was I? Oh, yes, still WAITING.
Our appointment was for 9:30. At 9:36, we still hadn’t seen any employees and then we heard a customer’s voice, loudly and clearly, arguing with someone about not wanting to pay for NTB’s mistake. Not a good sign. Apparently the store had messed up on his car repair and it was going to cost him, and he wasn’t having it. Can you blame him? After that we heard an employee from somewhere (WHERE WERE THESE PEOPLE?!) calling a customer a dumbass. My husband rounded the corner again to catch someone’s eye, and… nothing. Then we called the store itself and heard the phones continue to ring.
We waited a few more minutes and then we gave up. I was frustrated and really, really didn’t want to have to go through the process of booking another appointment and searching for dealers that carried the tires I wanted.
And then it happened. Magic. We walked outside and as we’re making our way to the car, we notice the Discount Tires store right next door. Too goo to be true? Why not? Let’s check em out.
And that part of the story happened like this: We walked in and we were immediately greeted and acknowledged about being next, had super friendly, knowledgeable customer service, they matched the $ 70 rebate on the tires that NTB had going on, AND — here’s the other, other, other best part — they had my new tires installed in. twenty. minutes. 20 minutes! We left to get breakfast, thinking we’d have about an hour to kill, and I had just gotten my coffee when they called to tell me it was ready. Whaaa?
They have a new customer. NTB has lost one. I would recommend Discount Tires to anyone — hard to find genuine, quality service like that anymore! They were warm, informative, attentive and efficient. Buying tires is never a fun experience but they made it painless.

Honest employees! Great service!
The last time I had my oil changed, the guy at XYZ car place tried to sell me additional (possibly unnecessary) tune –ups and four brand new tires. I thanked him for the oil change and went straight to Discount Tire, where I had bought my previous set of tires 5 years ago, for a second opinion.
The Discount Tire employee invited me to watch him measure my tread. As he measured, he explained what he was looking for and gave me information about the brand of tires I was currently using and reiterated the warranty policy (which I had read before driving over.) This guy was well-​informed.
I still had 10,000 miles remaining on the old tires, but I definitely needed new ones. He calculated how much that 10k was worth and credited it over to a set of new tires. I had questions about the policy, and how the new tires compared to my old ones, as well as other brands. He had an answer for everything. When one question stumped him, he asked me to wait for a second and he found someone who did have an answer.
My car was ready in less than 40 minutes. 5 Stars guys!

So my husband and I came in on a budget, with a spare on, and another tire coming apart that we hadn’t even noticed yet. Chase gave us the run down on our options and kindly let us know that our other could blow out soon, too. We could only really afford one tire, unfortunately. So we settled with our one tire and waiting on the other. We waited shortly in the lobby while they put it on for us. When we were called back up, Chase let us know he didn’t want to see us leave with the possibility of our other tire blowing out and so we got both tires! He let us know that the 3^rd one was still usable and able to leave on it, but you know when that one runs down; we will be back to Discount Tire. Thank you, Chase.

Best Employees and tire shop in the Atlanta Area… worth the drive to this specific shop — Just call them on the phone. How I know? I had a rear run flat tire that was losing air and I needed to buy some time to make a tire decision. I was not a customer of theirs, yet they were the only place to say «Hey, Just bring it in and if it is something that we can not only plug but patch, we’ll take care of you». So, I did and I was half expecting them to say «Sorry, can’t repair it but we have X Tire on sale» — They didn’t and did the repair for FREE just because they cared and didn’t want me to find myself in a difficult spot. 2 months later the leak reappeared, as they often do, and they told me that they would be happy to take care of it again even if I picked up another nail… By that time, I had spent at least 20 hours researching tires and calling around. I asked them if they could get a very hard to find tire in for me (Michelin Super Sport — If you have a sports car, trust me, put these on). They got the rears in next day and found a pair of fronts in California… No one had these in stock anywhere. They, again concerned about my welfare, offered to install a loaner tire until the tires I wanted arrived… Who does that? They were the only ones to do that and it blew me away! The price was fair on the tires I wanted, a little higher than someone advertised that couldn’t even get these tires, but what did it for me is how knowledgeable, friendly and genuinely honest these guys are! They changed the rears today in less than an hour, as promised, and when the fronts come in, I will go back… As someone who has really researched tires and picked more than a few brains, testing them as well, these guys know their stuff and are amazing! Thanks to them, if they read this! Do yourself a favor and support this awesome local business with your business, because they are truly worth it, caring about you, not their next sale… which is how a real Pro EARNs his business! They raised the bar to where it should be for tire shoppers.

We moved to Atlanta 2 ½ years ago from Orlando, FL in which we were customers of Discount Tire. We have been going to the Roswell Store for all of our tire needs since relocating here. Chase has given us exceptional service and always makes us feel welcome. Each of the guys have been professional, friendly and go out of their way to make you feel like you are a valued customer. They are super friendly, fair in pricing and overall just run a great business.

Very friendly staff, good prices and overall a very well run business. I came in for a flat tire repair, was told by the gentleman that it would take 45 minutes, but the wait was really only around 15 minutes. Will definitely come here again if I ever need tire services.

This is by far the best tire shop I’ve ever been too. I went online and found the tire I needed then scheduled an appointment for the same day (this was a Sat so I was shocked to find open appointment times). I went down and told them I made an appointment online they brought up the info. I was waiting for them to come back with some crazy extra fee or problem they found (ie. the flex capacitor has gone bad and you need a new one. lol) and charge me an additional $ 250 but that did not happen. I was told no problem and my truck would be ready in 45 mins. Again I did not believe it so I started to watch a movie on my phone. 50 mins later I had someone call my name and tell me my truck was ready. I was shocked. Everyone at this store is extremely polite, friendly and helpful. I’ve never had such a nice overall experience for any auto service. I will be back for sure the next time I need tires or to have them do any other service.

Absolutely happy customer. I am weary of most shops, especially chains, so I come ready for the run-​around and ready for combat, haha :)
This place got me in and out very quickly, charges exactly as described over the phone, and with a great attitude. The technician clearly explained what was done, and went further by explaining that they had cleaned/​buffed out the interior of my rims as well.
The entire experience was painful, and the customer service was excellent. Highly recommended.