CVS Pharmacy

HORRIBLE pharmacy. Routinely failed to have refills available when Rx ran out. 5 months in a row this happened. Auto refill didn’t work. Website routine gave error messages.
I QUIT. I was a loyal customer but now I think a road side store in Tijuana is probably better. the Pharmacist was no help and the Asst. Store Manager wasn’t either. I’ve contacted Corp. 2X with no help.
don’t shop here

I’ve been going to this CVS for 10 years. They use to be better at customer service and having the Rx you need. Frank is great! But the last couple of years they seem to not have drugs in stock or not enough to fill the prescription. You end up having to come back the next day or several days later. Not what I expect from my pharmacy. Most of my routine drugs are now at express scripts. Its frustrating to have common drugs that I need now and then to be low or out. I guess its time to try another local pharmacy to compare experiences.

The amount of issues and rude customer service I have experienced at this CVS makes me laugh. Upon my most recent visit I provided one of the pharmacist with my information that she asked for (Keep in mind my prescription is supposed to be on auto refill) She then told me that my prescription was not in their system and advised I call my doctor. I then walked out to the parking lot sat in my car and called the pharmacy asking to have my perception filled. The lady said it would be ready in an hour. Why then did they all of the sudden magically have my information/​prescription in the system. This is one incident of many, I do not advice using this pharmacy. I will be moving my prescription elsewhere.

I have used this Pharmacy many times in the past and their service have always been lackluster. It seems that is you want a prescription filled, you need to walk in and plead with them. And that doesn’t always work. After this experience, It is Walgreens for me.
I mean, sometimes you can wait an hour or two for a script, but when you are in pain, you need the it filled now or at least with some haste.
Not for nothing, but the service here is weak and disinterested.
I had a flare-​up of gout recently. I hobbled carefully and deliberately to the doc, who then calls in my meds to CVS. One of them being a sorely needed script for Vicodin which they put in my hand to take to CVS. Yes, gout pain requires some serious pain med.
We go to the drive thru to fill the pain script. The woman inside tells us that she doesn’t have the other scripts yet. I say I don’t care about them right now, I NEED THE PAIN MEDS!!! You don’t need the others to fill that ONE!
Sorry.
After a bit of arguing, we concede, despite me telling her how much pain I was in and had been since 2AM that morning.
She says she will sign me up for the text messages and notify me when all the meds are ready. Reluctantly, we left. This was at 10AM.
At 1PM, I called and asked if my scripts were ready. «Why yes sir. we have 3 prescriptions waiting to be picked up». Sweet! We head over to pick them up.
They’re not filled!
So we sat and waited as dude shuffled about like he was wearing house shoes.
At 1;25 PM, finally, I get my meds and we head home.
At 1:26PM…
I get a text indicating that me prescriptions are ready and I need to pick them up!!!
Beware…

Love my local CVS. Pharmacists have come to know me by name and all the employees greet you upon entering and are more than happy to assist. Prices are some of the best in the area compared to competitors. Quick drive-​thru too!