Crown Realty & Management Corporation

So I moved out of my leas last year (June 2015), and completely forgot to update my experience upon move-​out. The house itself was very nice, but Crown Realty is a bloody nightmare to deal with. I believe what they did with us is what they do for everyone: they kept the property listed as «for rent» for up to a week after accepting applicants. Let’s say each person puts down $ 30 rental application, and if they get even 5 other applicants while this property «is still available» that’s $ 150 they can pocket without even attempting to run a background check or process an application, since they accepted the first people to put an application in.
Upon moving into the property, I took a TON of photographs. You have to do this, too, or you will severely regret it. I 100% will attest that is the only reason we got any money back at all from the company upon our move out. At every opportunity, I told them I had photographs and was willing to send them and willing to use them if further legal action was required. I was firm about this, but that’s what you’re going to need to do in order to get any shred of money back. Also, you MUST be there for inspection. They will take that opportunity to mark down anything at all if you’re not there.
They have absolutely NO consideration for you when you move out. A few things they did to us:
–The first I ever heard about our property being viewable to others was when a stranger texted me telling me that they were going to be at my house the next day. Yes, telling me. (This is verifiable.)
–The stranger said our property manager told them only a 24 hour notice was needed… The property manager never warned me this would happen.
–He also said the agent was planning on putting a lock box on our property (WHICH WE STILL LIVED IN), which would have allowed any person with the code to come in. Once again, we were not notified of this by the agent. (She ended up not doing this until later, since we made a fuss of it…)
–They claimed they would only allow people in the house when they were there. This was not the case, since several people randomly showed up at the house unannounced, thinking that we would give them a full tour of our house. When we told the property manager about it, she was all, «Oh no, gosh. They’re not supposed to do that! Just let me know when they come by, and give them my number.» Did they keep turning up unannounced? Of course.
— One time, a guy just walked in. I came home with groceries and was putting them up, and the door opened and he came in behind me. So I got to the point where I couldn’t even feel safe on my own property.
— Once, a realty woman showed up, and she pushed at some blinds to look at the patio and bent them. I was standing in the entrance way, watching her. She giggled and apologized like it was a joke. Please see attached image for $ 35 blind charge that we were hit with when A REALTOR BROKE THE BLINDS. We knew at this point it would be moot to fight with them about the charge because they were ready to fight us every step of the way about every other little thing.
So, imagine… Two women, who still have live in a house, with a pet, maybe we have some delicate clothes hanging to dry in our room, a computer and other valuables. And they wanted to let people into the house when we weren’t there… What would happen if my roommates’ dog had gotten out? Would they have been liable for missing property? Damaged property?
When we fought back on the issue of people coming by when we weren’t there, they finally agreed to let people in only when they notified us about it. And I do mean notified. They would text or call and say, «I have an appointment and I’ll be coming by around 6:00pm.» We had to tell them repetitively that we didn’t feel comfortable with that when we weren’t there. We were able to come to a begrudge agreement, but we felt pressured to be there. Honestly, I didn’t trust these people in my home, so there was no way I would let me meander around without me being there.
And of course, a part of the lease stated that we had to hire a carpet company and provide a receipt. We did that, but guess what? THEY «HIRED» ANOTHER COMPANY AND CHARGED US FOR IT. They also charged us for trash removal when there was no trash on the property. $ 620 for deep cleaning, flea treatment, and trash removal. In the end, we did get some money back, but that was because we were extremely well-​documented (email conversations, text messages, pictures), and because I was stubborn and wouldn’t let them bully me.

I’m glad I’m seeing as many 1 and 2 star reviews as I am; the company is full of crooks, and I don’t use the term lightly. My roommate and I were not messy people and left the place sparkling upon move-​out. We were legitimately convinced it was cleaner than when we moved in. We had to fight tooth and nail to get Crown to revert their over-​the-​top charges for «damages» and «smells throughout» (the smells were the normal, over the counter cleaners we used — 409, etc.) We still didn’t get our deposit back.
I’m completely sold on the fact that this is part of their policy — the very way they make money and do business. I’m not exaggerating, you will absolutely receive a bill for no less than $ 4k in the mail, no matter what condition the place is left in.

I repeat the sentiments of others by stating Crown Realty, at least from a «move out» perspective,” is cash cow with excessive fees, PERIOD. My «move out» inspection was done yesterday and they billed me for over $ 1200 in «move out» fees. False charges of damaging carpeting, hardwoods, and personal items. This is the first time that I’ve ever written a review on Unilocal,and thus, this tells you the level of disdain I have for this property management company. I will be refuting all of these charges and litigating if need be, PERIOD! DON’T GET CAUGHT UP IN THEIR MATRIX

THE WORST COMPANY EVER!!! I wish I had known what the deal was. While maintenance was good about fixing things, the move out inspection was a joke. We spent a week cleaning, hired a carpet cleaner and made that place shine. They gave me nothing back. Wait, I got back $ 45. My deposit was $ 1,500. Would have been better off not cleaning at all, then I would have felt justice. Please hear me DO NOT RENT FROM THEM!!! They are in bed with the devil.

Whoever Brian O. is, is there a way we can contact each other? Crown realty is in the process of doing the same thing to me. My auto pay did not work either in Feb or March of this year and now they are trying to evict me from my home, even though I have proof that my tenant portal showed that I paid. Then they conveniently deactivated my portal account, but not before I printed copies of my ledger showing the rent as PAID. I wonder how many other tenants are experiencing this besides you and I. Please respond if you see this message.

This company has arrived in our community and already has started it’s nastiness here. But we have a surprise for them. Don’t look now but they are under investigation by some pretty powerful people in government.

Plain and SIMPLE. Do not rent a home from this organization! Let me repeat «DO NOT RENT A HOME FROM THIS ORGANIZATION… PERIOD. Although they have nice properties they are crooks out to make sure you don’t get back 100% of your security deposit. I lived in a property for over 4 years, treated it as if it was my own, all maintenence checks were fantastic BUT when it was time to move out zero communication. I was penalized for touch-​up painting when they wanted wall to wall painting. Who does that? and it was never communicated from the beginning. Tried to contact someone… no response whatsoever. Hopefully the BBB will get them to reply. People please beware.

Horrible service during move out! Tried to nickel and dime me for damages I didn’t cause and overcharge me to prevent returning my security deposit! VERY deceptive and outrageous fees charged. I WILL see them in court!

My wife and I rented our home through Crown Realty & Management over the past 7 years and had a good experience overall. We were very impressed with our Property Managers. They were very professional, courteous and attentive to our needs and questions. I would recommend Crown Realty & Management Corporation.

HORRIBLE property management company. They seem organized on surface b/​c it’s been established a while and they manage a lot of properties, but your property manager changes every other month and they manage too many accounts they don’t know and dont’ care about what’s going on with your house. Also you e-​mail and call many times, they don’t get back to you… worst for me was they have no common sense when it comes to maintenance calls — they have a separate maintenance dept to handle calls. They LITERALLY dispatch contractors for EVERY little things without checking history of prior maintenance calls and repairs and charging me fees and trips contractors made for no reason — charging me crazy money like $ 200 for a doorbell fix, $ 200 for toilet clogging, wow. $ 200 for ice maker fix for a 10 year old fridge??! when I could have just replaced the fridge for $ 400 with a brand new one… no common sense. Also they charge management fees while your house is VACANT! many times my house was vacant for 2 months because they couldnt’ rent it out, and they charged me $ 85 management fee even though there was NO rental income or tenant in there. Cannot WAIT till the stupid management agreement is over. They are holding me hostage until the agreement date is over… when I try to end it, they said I owe them a lot of money because in the original agreement it says owner owes them management fees for remainder of the lease. No other management company does this either… just STAY away! go for a smaller company where they can really manage it for you and when you call, they are not like who are you?

Relocated recently from overseas to Alpharetta on an international transfer. Needed a home in a hurry, found Crown to be really helpful and very efficient in servicing our needs. Even though I had no credit record, no social security number, Crown were able to put together an acceptable arrangement and we managed to sign our lease within 2 days from intial contact with Crown. Great efficient service and a keen interest in their customers. Our inspection agent was fantastic, very detailed and had a genuine interest to ensure we would be comfortable in the home. I highly recommend considering this company for your renting (or leasing) needs.

I have NOTHING good to say about this company. I wish I had read their reviews before I signed a lease with them. Stay Away.

I hate that the other 2 renters had such a bad experience, but my husband and I lived in one of their houses for 2 years with zero compliants. We loved that they allow renters with BIG dogs because that was the hardest part of finding a rental property. We only moved because we bought a house. We had a very easy move in process and if/​when anything went wrong with the house (and things did go wrong) we got a response really quickly. Kijuana our property manager always responded to emails as fast as she could — even when she was out of the office. The only downfall was that they did the move out inspection without us there & we said we wanted to be there so we had to go out of our way to return the keys and such, but other than that we really cannot say anything bad about them. We left the house in good condition & did everything Crown asked us to do; therefore, we got most of our security deposit back. The things we were docked for made sense and were honest deductions. Honestly, just do what they ask and be a good renter and you shouldn’t have an issue. We were never charged for «upgrades» or felt like we were «buying a used car» and I have never heard of even an apartment complex giving the renter accrued interest on a deposit — you know going in how much you stand to get back if you comply with what they ask. We had a good experience & have recommended them to others.

If you are renting, purchasing, or looking to rent your property… it would be in your best interest to avoid this company. The experience of renting from Crown is similar to that of buying a used car, or purchasing a mattress. Their lease agreements are full of clauses that are solely used to profit from the renters. They don’t return security deposits with the accrued interest to the renters, they charge the renter with hundreds of dollars of NON-​REFUNDABLE «administrative fees.» The list of these clauses is exhausting.

DO NOT SIGN ANYTHING WITH THESE PEOPLE. They are frauds. They lie on contracts and try to charge you for upgrades they and the owners make to the houses they lease. Stay away from these people.