Rallye Motors – Service

I purchased a certified used G500 over $ 80k from them. Flew up from MD and reassured it passed MB certified inspection. Take it home and it failed MD inspection. After $ 1,000 repair bill which included breaks, and tire rod, it passed. Dealership claimed they would reimburse me my cost. They were so sorry, send them the invoice and they will take care of it immediately. They didn’t! After 20 separate phone calls, they refuse to return any messages. I have never given anyone a poor rating in my life, but I recommend you steer clear of these tools…

We had our GLK 350 serviced recently. It was the required B service. Ramiro was our service consultant and he is utmost professional and polite. We arranged for a complimentary loaner which was ready when we got there to expedite getting in and out. We were provided a status midday by Ramiro who said the car would be ready the next day and we could return the loaner then. We were offered a multi– service contract and saved $ 500. MB maintenance and repairs are always expensive but it is worth getting the guaranteed service.

Just leased my 2^nd Smart Car from Rallye in Roslyn. My first go ’round was A+ all the way: the leasing powwow with «Tall Tony» was honest and informative, the price was beyond fair, and the experience with the service department was always first rate. My new Smart leasing experience has been similarly impressive: the leasing basics were all handled with great customer care by «Tall Tony» and the updated car is more than I had hoped for. If anyone is looking for a great mini-​sized super-​kool ride (that includes free maintenance!) you really should check out the Smarts at Rallye.

As the only licensed dealership for Smart cars on LI, they behave anyhow they like with customers of Smart cars. We had an unpleasant experience with Ken Vachris, who held our car for longer than he was supposed to. He would not return the calls and he never kept us updated about the progress of the work. We had to contact the service department directly to find out that our car had been ready. Since we didn’t get a loaner for the 3 days the dealership had the car, they were supposed to pick up my husband at the train station. My husband called 5 times, but they never arranged for a ride for him. The bill was also higher than expected. Since this is one of the few places where Smart cars can be repaired, they are ripping off the customers. This is the worst experience we’ve had with any car service. Avoid this dealership and Ken Vachris.

I always service my parents S550 at Rallye Motors and usually deal with Joe DiGregorio. He is always a pleasure, professional and an overall great person to do business with. We will continue to bring our cars to Rallye Motors service department for all of our Rallye vehicles because they genuinely care about their customers and it shows. Thanks so much!

We had a battery fail in our S63 and had roadside come to jump start the vehicle that evening. The following morning I called RALLYE Motors and spoke with Shaun Weissmam who went ABOVE AND BEYOND to help us with our car. He made arrangements when Helms Bros and Massapequa could not give us an appointment for that day.
Vincent Vetere helped us once we arrived and was very helpful and made sure that we left the dealership happy!

Following up on my case regarding Rallye benz. Not only the service sucks. They don’t have trained mechanics and they don’t know how to make repairs to vehicles, the customer service from Jeffrey is very poor. Rallye service ruined my Gl 550, it’s been 3 months since they have my truck. I had to make all the phone calls and leg work to get a buy back from them. It’s finally over with no compensation from anyone at Rallye Benz. I came out with money loss and headache for 3 months dealing with Rallye. After all that, they told me they refuse to sell me a vehicle. That was no problem, I went to Helms Benz in bayside, they took good care of me. Within 3 days I was in a 2016 Gl 550. Thank you Rallye, you thought me a lesson after going to another dealer I found out the differnce from good and bad.

The worst Mercedes service ever, you couldn’t pay me to go back there. I go to change the transmission valve body because Mercedes does not allow anyone to program the transmission. I tell the service rep that I only need this done. The service rep, sends me an e-​mail telling me my car requires close to $ 10,000 in repairs and changes. I tell him that I only need the transmission valve body changed and nothing else, he, after trying to convince me of the error of my ways says ok. Two days later he calls me back and says I’m sorry, but the valve body we installed won’t communicate with your car so we need to change the switch and that doubles the cost. Again not having a choice I say OK go ahead. pay for the car and take it home. I call back two days later and say why is the convertible top not working. Response I get is «I don’t know we didn’t touch the convertible, but bring it in and we will diagnose it». I actually went somewhere else for a diagnosis and find out they did not program the car correctly. Go tell the rep that he says «Not possible». The tech checks the car looks at his notes and says oops sorry. If it had not been a warm day, I wouldn’t have known and they would have charged me a few months later. Guess what 3 years later the valve body stops working again and has to be replaced again. They are nothing short useless and just want to take as much money as they can squeeze out of you.

Their front desk Christina seems doesn’t even wanna talk to you. Sorry for disturbing your busy life.

Tried to buy a 70k car and no one would even give me a quote. I asked for opinions to help choose a good car and all I got was «you just have to look only you can decide»… Not helpful. I will say the girl I delt with was super sweet she just wasn’t a salesperson.

can not say enough good things. Took delivery of my vehicle (new E 450 convertible) in December 2104. The sales department was great. Lost a few tires in the winter due to pot holes and their roadside assistance and service department took care of everything.
every person at the dealership has been incredibly accommodating. Every MB dealership should strive to be Rallye!

So I had previously given them a negative review due to some inconveniences and a CPO delivery (certified Pre Owned) of my car, however they made everything right! Car was delivered absolutely flawless!
Today I went in for my wife’s inspection and oil change and was out of there in an hour, car washed and I think they have me a gallon of gas because I was on fumes! They never charged me for the gas!
This is the kind if service Mercedes owners are accustomed to experiencing! thanks Ramiro, my favorite service advisor! great job as usual!

I am going to retract my last review of Rallye Mercedes-​Benz.
They absolutely more than made up for the minor inconvenience I experienced.
Vincent, my customer service representative showed exemplary customer service & understanding.
YOU CAN DO BUSINESS WITH THEM.
5 THUMBS UP!

TOTAL SCAM. Today I went to Rallye Motors to get my tires replaced at this location and the people here made me wait 3 HOURS AND 30 MINUTES just to get my tires replaced. Giving me petty excuses that insurance is the reason why it’s taking this long. I call Bs on that one. That’s because I’ve been here before and it has never ever taken this long for my tires to get replaced. And besides when has it ever taken this long for someone to get their tires placed? What made me even more disgruntled as a customer is how I saw 5 people receive service and were in and out of the dealership after spending a fraction of the time I spent! Caveat Emptor! Take your money elsewhere!

This place is a complete scam. I requested a simple battery to be replaced and was then charged 160 $ for labor… It’s a 5 minute process! When confronted, they said, «that’s just how it is.» Are you kidding? That’s all you have to say? Disgusting. Never purchasing or getting a vehicle serviced here again.

The worst service experience I have ever had. Just a couple of weeks after they performed a standard service on my 2012 C300, it failed to start after sending out a huge plume of whitish gray smoke & a horrible burning smell. The car needed to be towed to Rallye (FYI…it wouldn’t start for the mechanic either). Miraculously they were unable to «replicate the problem» the next day & were unable to supply any explanation at all. Seems as though a connection was left loose or something ??? during the service. Now just a month or so later, the check engine light came on. Made another appointment for 7:30 AM on Wednesday while the car was not even looked at until sometime Thursday afternoon. In the meantime, they said they needed to do any inspection which they did first so of course the car failed due to the check engine light which is why it was there in the first place. Complete morons!!! On top of that, they peeled off my old sticker & gave me no temporary documentation to explain the situation. Now driving without a sticker or paperwork & the car has to go back again for them to complete the process. Would have been nice had someone told us vs just giving the car back. One of the reasons we buy a Mercedes is the superior of service provided. Rallye falls so short of this standard it is ridiculous. I was considering leasing my next one from them but they couldn’t pay me enough to do so now. Horribly run operation & probably deceptive as well. Not a great combination!

I’m reviewing this place as I’m sitting here in their lounge, which is A+. Nice little lounge area with cable TV. A couple of computers and charging stations. Plenty of Flavia coffee and breakfast goods to keep you happy.
For most simple car repairs, I would never recommend going to the dealer, it’s just too expensive. But there’s always a a little something your local mechanic can’t fix all the time, then comes in the dealer.
Their service is always professional and courteous. You bring in your vehicle, they assess what services need to be done here. Your servicer gives you a quote, and it’s up to you if you think it’s worth it to have it done here or if it’s simple enough to get it done at your local auto shop. So for all the people complaining about price, they have a monopoly of luxury brands as a dealer, they’re not gonna be cheap. It’s your choice whether you want your services done. But, I like that they provide the overpriced service with a smile.

For a simple oil change, only Rallye Motors can messed it up. I found out 2 days later on the work order, they put in 9 (NINE) quarts of Diesel rated oil in my c300 4matic. I left 2 voice message to my service adviser, no called back. I left 2 emaile to the service and general managers and no reply. I ended up to call Mercedes Benz North America to help. I want to be sure no damage was done to the engine.
BTW, this is the SECOND time it happened. When I took delivery of the car, it was overfilled. The service adviser said «As long as the oil light doesn’t come on, it will be fine».
1 — The oil light is warning for low level, not when it is overfilled“
2 — The adviser has no idea how quarts of oil the car take. He said it took 8 quarts.
On a 4matic, it take 7.4 quarts. On a regular RWD, it takes 8.
They are 2 for 2 so far. I am really afraid to take my car (S) to them for service…
If I were you, I will make sure they show you the dipstick level before they take the car back from them.
Thank goodness for Mercedes North America… to help.

At 21 years old not many dealerships take your interest in buying a car serious; let alone a mercedes dealership. Rally Mercedes Benz in Roslyn, NY did an outstanding job with regard to the price of the vehicle i purchased and accommodating my needs to get the car as timely as possible. I also dealt with Marianne Woods, who shared a wealth of knowledge with be about the benz. Listening to the sincerity in her voice and straight forwardness of her personality, aside from driving this particular impeccable benz, comforted be into making my first large purchase in my life. I left Rallye MB in good hands. I left Rallye MB with the respect i was looking for. I searched from Connecticut to Michigan during my month long quest of car shopping.
This dealership should be known for its EXCELLENT customer satisfaction, STATE OF THE ART auto body shop, REAL people, and LOW Pricing. I will return to this dealership with every last one of my friends who are interested in purchasing any car because Rallye MB pricing and service is what every individual is looking for from a dealership.

I never experience any problems with Rallye service dept when I had my Acura. Yesterday I actually put in a order for a new BMW and I will see if BMW service dept is any good. If you got any problems with Ralllye Motors, just write a letter to CEO of Rallye Motors and you’ll get results very quickly. Two years ago, I wrote a letter to CEO Juliana Curran Terian and within 30 minutes after receiving my Next day Fedex, I got a call from Rallye Motors and my problem was solved.
1600 Northern Blvd., Roslyn, NY 11 576 (Rallye Motors address)