Trethewey Brothers

Trethewey brothers’ plumbers came to install the toilette shell. It seems that during it they cracked the side of the shell. The shell was inspected by me and their people prior to installation and nothing was noticed. I tried to see if it could be covered by insurance, but they claimed that insurance is covering only equipment they provide. Still, they insist on full payment.
I would not recommend their services.

I have used them 3 times. Clearly, they dont care about their repeat customers bc the 3^rd time was a HORRIBLE experience. I hired them to install a new DW. It wasnt even close to level and was left sticking out 3 inches from the cabinets. From the side, you could see the insides of the DW! I called to complain and the owner (Mike) was immediately defensive and said it was due to the way my plumbing was configured. Interesting how my old DW (which had the exact same depth) fit perfectly! I had to hire another plumber to come out and actually install the DW correctly! After leaving a VM and a email with no response, Im forced to contact the BBB to resolve the problem. The customer service I received is totally unacceptable but whats worse is the quality of service.

T-​Bros to the rescue! I called T-​Bros with a ridiculous request for a same-​day disconnect and re-​connect for a new gas dryer. The woman answering the phone was polite and efficient. She scheduled a plumber to come out that morning. Amazing! But not the best yet. The same day I had a contractor (supplied by the appliance store) coming to replace my dishwasher which was under warranty. The store’s plumber was in my driveway and already saying «I don’t know if the dishwasher will fit» What? You’re not even in the house yet! I was replacing a Kitchen Aid with another Kitchen Aid. The old Kitchen Aid, installed by T-​Bros, was done superfast without any complications. The store’s plumber started rattling on about liability. He looked like he had just gone for a manicure and didn’t want to ruin his nails! When I said T-​Bros did the install the last time with no problem at all, he said «Have them do it!» So, I immediately called T-​Bros. I know I was pushing my luck with the nice lady on the phone who had already jumped through hoops to get me the same day dryer disconnect and install-​but I needed help. I now had 2 dishwashers sitting in my kitchen. I called T-​Bros, explained the story to the lovely lady on the phone and she said T-​Bros plumber would do it all. No problem. The plumber arrived a half hour later. Quickly finished the dryer work and got right down to the dishwasher uninstall and new install. He was polite, professional, friendly, knowledgeable – and clean! He cleaned up after himself. My kids and husband don’t even do that! I could tell this plumber knew exactly what he was doing. Both jobs were done perfectly in 1 ½ hours. I highly recommend T-​Bros. We have used them many times. They installed our new heating system, hot water heater, 2 stoves, 2 dishwashers, etc. They have come out for emergency service for frozen pipes, etc. Lifesavers! I will definitely use them again. I recommend you do, too!

I called Tretheway Brothers to replace our hot water heater. It was very old and no longer working. We wanted a new one. They sent two technicians to my house to say, «Yes, you do need a new hot water heater.» And then gave me a bill for $ 104. Ridiculous! Then, on top of the «looking» fee, they gave me the actual quote for replacing my hot water heater. No thanks, I’ll take my business elsewhere.

we have been a long time customer of TBROS, after having an emergency with a water leak and fixing a scheduling concern, Mike one of the owners was able to address my concerns and get a plumber to our house the next morning. Ron, the plumber was able to repair the faucet but recommended replacing it as hard water has damaged other parts in the faucet. I have ordered a new one and will schedule the install when it arrives. Ron was careful and provided us with good advice. As Mike the owner says when addressing problems, the «customer is always right»

Contacted them about an oil to gas conversion. The very friendly receptionist said she wasn’t sure whether they did exactly what I was requesting, so she sent me to the voicemail of a Sr. Tech/​Plumber. Two weeks later, and not even so much as a polite call to say «yes or no»; was completely ignored. Clearly they don’t want your business, so don’t bother to call this place.

Installed new gas tanked water heater on one day’s notice (old tank sprang a leak), honored estimate despite the fact that the work took longer than expected, workers were polite and courteous, they left their work area clean.

This is a follow up from my last review. Good news is that they genuinely suck and it was not just a one-​off incident! So stay away.
So after pursuing them for 2 weeks to come and complete the unfinished job, they set up an appointment and the guys never showed up. If i had not called they would not have even informed me that they were not going to show up! Plus who knows whether they even knew what they were going to come and do.
Totally unprofessional and a bunch of novices!
Don’t do business with them.

I just had a great experience hiring the Trethewey Brothers, Inc. (TBROS) to do some work on maintenance on my gas boiler and flue pipe work. The technician (Billy) was on time, very knowledgeable about the work being done and helped answer a lot of questions I had on the maintenance of the boiler /​ventilation to the chimney. I highly recommend them!

As a Realtor in Roslindale I’ve been recommending T-​Bros for years but had been personally using a much smaller company owned by a friend. A couple of weeks ago, my hot water heater started to weep, fairly copiously, all over my cellar floor.
Knowing my smaller plumber would be straight out (as they often tell me) with frozen pipes and other winter-​time disasters, I emailed Bob Trethewey and he got back to me within a couple of hours. Because I didn’t want to pay the weekend rate and knew how to turn off the water to the tank, we scheduled the job for Monday morning and their man arrived first thing, spent a couple of hours installing a beautiful new HW tank, cleaned up THOROUGHLY (how rare is this?) and I had a hot shower well before lunch time.
I also recently recommended T-​Bros to a client whose pipes had frozen behind her kitchen wall. A handyman had come in and pulled off the sheetrock, but left her with a half-​done job and pipes that were still exposed to the elements. (It’s been a particularly harsh winter in Boston). T-​Bros showed up promptly, repaired and insulated the pipes, and saved my client much stress and money, as she lives in a second-​floor condo and the leak had already caused extensive damage to the unit downstairs.
My go-​to plumber from here on in: T-​Brothers!

My manager recommended TBros and despite their low ratings I decided to give them a call. The first time they serviced my heating units they arrived within the scheduled window and we’re very friendly and professional. They replaced some parts and were on their way.
Unfortunately, a few days later there was an odd gas smell. I called them back and they booked an appointment to come by again. This time I got Gregg and he was awesome. He fixed the leak, without charge, and worked quickly and efficiently. He also explained the problem in terms I could understand and gave me tips on how to check for other issues I had expressed concern with.
Overall I think the company provides good service and are easy to work with. Price wise I think it’s reasonable since they spend a good amount analyzing and fixing your issues.
Hope this helps!

They have come to fix things, and have returned to refix when needed. When called for an estimate for a large job, like converting from oil to gas. they came right out and said the estimate would be avilable in days; many weeks and many phone calls later, no return calls, no estimate.

The people who answer the phones for this company seem clueless… I found myself transferred time and time again. Once I finally reached someone who seemed to know what he was doing, an appointment was set to repair my a/​c unit. Not an appointment, really. It wasn’t even a realistic time window! Just «we’ll call 2 hours before we plan on showing up». That day arrives and I wait for a call that never comes — so I call TBros only to be transferred and transferred and transferred. I was told they’d call me back and no one ever did. So, the morning after I speak with Bob (after being transferred only once) who says my «card» is lost. There is no record of my phone call and they are completely booked and therefor unable to repair my a/​c. Thanks a lot. I’m really glad I waited for the Trethewey Brothers to NOT repair my a/​c unit.
I will be contacting a more organized company who respects my time and doesn’t ask me to wait for an indefinite period of time and then choose not to show up at all.

I used to use Trethewey for all my plumbing, mainly small jobs. But I have consistently recommended them to friends throughout the South End. I will no longer do that and recommend that others not do it as well. Contacted them recently for a very small job. Made an appointment and was given a window of 10:00 — 2:00. I was contacted at 1:00 that they had to reschedule. They cited the phoney excuse of parking! Rescheduled for three days later for the same time window. This time was called at 9:00 to reschedule again. BAD way to run a service business brothers! Will never use or recommend your services again…

Called to request a boiler service and scheduled it for a Saturday between 8 – 12, which is not at all ideal, but I needed a plumber. I waited all morning from 8 am and they did not show up until after 1 pm!!! I couldn’t stick around by the time the plumber showed up so I left my fiancé to let the plumber in. Long story short, the plumber never even serviced the boiler, but diagnose a very costly piping issue with our heating system. Also, the plumber told my fiancé that our boiler was close to 30 years old and that we may look to replace that soon as well. I contacted the boiler manufacturer to have them look up the age of the boiler and guess how old it is? 10 Years old. Not even close to needing replacing. In the end the plumber didn’t even service my boiler, and I found out that I’m going to have thousands in pipe replacement. And for all that I was charged $ 144!!! What a total crock. I will definitely be finding another plumber for my future needs.
Stay away from TBROS!!!

Just had my first visit for some plumbing repairs by TBros. My neighbor suggested I use them.
Steve as the plumber and he was fast, nice and explained everything clearly. No up-​selling. Fixed everything in an hour.
I’d use them again for sure

I had great service with Trethewey Brothers, and they do what they say. Yes, they are certainly not cheap, but I don’t think any plumbers are. The owner, Bob, was incredibly nice, and tried to save me money by telling me that if someone came out on Sunday, it would be more money, which I thought was really nice. They come when they say they’re coming, they are trustworthy, and I don’t understand why anyone here has anything bad to say about them :)

We have been using Trethewey Brothers in my family for over 20 years. We are now done with this horrible company.
I called and scheduled an appointment for the following week. I went out with my young son, leaving our cleaning lady with limited English proficiency home. In my absence, someone from TB dispatch called and left a voicemail that «Eric is on his way to my house.» What’s the point of having a dispatcher that doesn’t know when your appointment is, and sends someone when you’re not home. My very naïve cleaning lady let Eric into my house… this is also very alarming, but a story for another day.
Eric leaves an invoice stating that he couldn’t find any problems, and for me to call if I want further follow-​up. When I get home to the invoice and the voicemail, I can’t believe the stupidity of this company.
I call them, they ask for my name and address, and then my name again. It’s funny to me that they ask for my name twice but will enter my house without asking for me at the door. They are sorry for the confusion, and ask if I want someone to come out again today. Seriously? I’m sorry I called on such a slow work day for TB. They certainly decide when they want to show up, disregarding the scheduled appointment. I just love having an unsupervised worker in my home, too.
Did I mention that they were coming to fix an outdoor hose that they «fixed last summer» and is still leaking, and good olé Eric couldn’t figure that out? Done.

My wife called Trethewey Bros. and set up an appointment. After waiting nearly all day, she phoned the company and was told that they were very busy that day and the plumber had to deal with a more important problem and if she wanted to reschedule for another day she could do so.
She did not. We would not call them again. My wife waited around all day after taking the day off from work.

The iron law of plumbing problems states that they will invariably take place at the most inconvenient time, will require fast service in order to resolve and won’t be cheap. When these circumstances converge price becomes less of a consideration than usual. So although Trethewey Brothers’ service isn’t at all cheap, it takes care of the immediate need with better-​than-​average speed and service.
My family has used them for years and we’ve always been impressed with their responsiveness and the thorough nature of their work. Prices are pretty well up there… but when it comes to plumbing problems one can’t quibble too much about how much it’ll cost. They’re also very good about communicating the nature of the problem to homeowners and letting the afflicted know how it’ll be taken care of in advance. Communication skills like that are valued when it comes to taking care of an emergency. I’d definately recommend them to anyone living near West Roxbury or Roslindale.