Stop & Shop

A complete shithole. Poor selection and useless employees.

Gotta boost my neighborhood grocery store. Stop and Shop did a fantastic job completely redeveloping the whole Roslindale plaza, not only the storefronts but the parking lot as well. Please ignore any reviews from before the 2010 redevelopment. Groceries are now par for the course of most good supermarkets.

I’m pissed ! Just bought spoiled chicken breasts !!! This is not the first time I’ve bought spoiled food from here either. Isn’t it somebody’s job to make sure everything is properly stored?!

Staff is slow — literally and figuratively. Items found in other Stop and Shop stores throughout the region are not found here. No fish counter. Disappointed and will spend the extra money and time to shop elsewhere.

It seems strange to review a large grocery store, but here it goes: I tell everyone near it to shop there! I don’t hate having to go to the grocery store anymore!
I love this grocery store. It’s laid out well, MUCH better stocked than any of the big grocery stores I’ve shopped at closer to down town Boston and they have a SUPERB produce section. They have great sales in produce, take great care in keeping the area organized and just have really great tasting fresh produce. I don’t buy fruit here to bring it home and find it is spoiled in a day. The employees in both the produce and deli section have always been friendly and overly helpful. Really, really nice folks work over there. Yes, the cashiers often appear that they would rather be anywhere else, but hey… I wouldn’t want their jobs either. Sometimes they are very friendly too, but it’s less likely. We’re not out in suburbia where the cashier remembers your kids and that’s okay. The parking is awesome and you can visit some of the other shops in the complex while you’re over there. They have a problem with having enough shopping carts sometimes, but you can find one out in the parking lot if it really comes down to it. I’d deal with this than having to fight traffic and pray for a parking spot in the central Boston/​Cambridge stores ANY DAY.
Hands down, this place is a great a and conveniently located grocery store. They have good sales, varied products, great quality and well stocked goods and lovely people working in the deli and produce areas! If you live in JP, Roslindale or Hyde Park it’s a no brainer!

I will never go here again. It’s not the worst, and it isn’t even half bad, but there are so many better markets. The customers seem to randomly leave their carts blocking aisles, or will suddenly walk away from them when they are in front of you. If you ask someone something, they look past you, they don’t even acknowledge you. AND of course at check out time I end up in the slowest worst lane behind Diana Ross who had the bagger rebag her 40 boxes of pasta and 10 bags of hamburger buns over and over again because it wasn’t up to her standards… who are these people???

They tell me that this is the «new» version of the store. Good thing they did, because I never would have known.
This is the closest big grocery store to my new house and I avoid it like the plague. I feel like it’s ALWAYS busy. It also seems really dark. Every time I go in, I feel like lights are broken or something. Being shadowy and dingy-​feeling because of that is not what I want in a place where I buy my food!
I am very aware that I’ve been going to one grocery store for the past five years and that getting to know a new one is going to be challenging. That being said, I still feel like things are difficult to find. For example, not all the dairy is together in one section. Instead, it wraps around the outside of the store starting in the back. I feel like the bread is hiding at the far right end of the store near the frozen aisles.
I haven’t personally experienced any poor customer service, but I haven’t really needed anything.
There’s plenty of parking, but if you’re walking, like me, there’s no crosswalk to get to this plaza nearest the S&S. You’re on your own to cross American Legion Highway!
Also, VERY IMPORTANT: when I first moved here, I had to try three times to find this place! The map on the Stop & Shop website brought me to a completely different area of American Legion Hwy! So did my map app on my phone– it sent me over to where the Wendy’s is near Walk Hill St. The actual location of the plaza is in/​toward Roslindale after where AL Hwy crosses Cummins Hwy.

I’m reviewing my grocery store. Yep, that’s right. Stop & Shops need love, too!
There isn’t anything profound to be found here. It’s your standard Stop & Shop. They carry the normal grocery goods, with a particular emphasis on ethnic foods. Due to the diverse population in Roslindale, you can find many international products here that you may not find at other local grocers. That makes it a little different.
The service also sets it apart just a little — in a bad way. I mean, you never really expect stellar customer service or happy smiling faces at any grocery store, but most of the cashiers here make it clear that they could care less about you. You don’t even get an acknowledgement. How awkward is it to work your way through a transaction without having the employee say a single word to you? You might not even get eye contact. And they shamelessly check (and laugh at) whatever it is on their cell phones that is so important or entertaining that their job (ahem — acknowledging customers in their line) actually becomes an interruption. It actually makes you want to use the self checkouts — same level of human interaction (none) — without the blatant disrespect or attitude.
Horrible employees aside, this is a regular S&S with a little extra variety of groceries.

The new S&S in Roslindale is sooo much better than the old one that was replaced. It feels good to have a nice place to shop in your community. Although this S&S is not a Super S&S, they do have a bakery, and a decent deli.

This Stop and Shop is on my way home from work. Usually short lines, good produce, everything I want, including my favorite Chobanis. I don’t know why someone called the new store bad because believe me, the old store this one replaced was as Ann D. said, falling apart. It was a dump. This is a tremendous improvement.
The new store is big, clean, and should have everything you need. Convenient. Has a gas station that for some reason is slightly more expensive than the one in Dedham. but will work in a pinch.

Well, that’s it. I’m breaking up with Stop and Shop. This place is a dump and despite its size, nearly as bad as Worst S&S ever, the «Ghetto» S&S over in Jackson Square, JP, which Whole Foods will hopefully soon put out of its misery.
This place is horrible! They appear not to have overnight stocking, since on Sat mornings the place is full of people stocking shelves and blocking shelves very very slowly. Deli, produce, and bakery are HORRID and limited in supply. Bakery has stale items regularly and it smells. There’s no fish or meat counter & meat is mostly sold in big packages, with a limited selection, unless you want pigs’ feet.
The layout is terrible. Lots of wasted space. No shampoo better than V05 in the ‘pharmacy’ (a joke, since there isn’t one; you can go to the Ghetto Walgreens in the plaza though, a matching cousin of this place).
But the staff are the worst of all. They replaced half the checkouts with machines which don’t take bottle receipts, coupons, etc. And they hire teenagers who can’t even pack bags & just chat and f-​up your bill: they forget coupons, meat coupons, bottle receipts, bags. They act as though you are interrupting them – and you are! I’ve met cashiers here, by the way, who rang up corn as plantains. They aren’t well educated about the food, what little there is of it.
Managers are hard to find, customer service terrible, slow and understaffed, and the PRICES are not changed properly, so if you dont’ watch your bill, you’ll lose money here.
So Good bye S&S. I’m sick of you letting your «Ghetto» stores go Ghetto and seeming to care only about the stores in upmarket areas. Hello Roche Bros.

I used to live around the corner from the Super Stop and Shop in South Bay. Almost as close to me are the Super Stop and Shop on Morrissey Blvd. and Grove Hall. But, whenever I have access to a car, I go to this one.
Why?
It’s quiet. I’ve only seen it busy on Super Bowl Sunday. The South Bay location is a nightmare. You can never get through the crowds, some of the shopper panhandle while you are waiting in line.
It’s well-​stocked and clean. The South Bay location is understocked, dirty and the staff are generally unhelpful.
The dented can and reduced items racks, tucked away behind the fresh produce section, are colossal and always stocked with plenty of low-​cost goodies. I always head here first and usually can knock off some of the significant items on my list.
The gas station has prices that are comparable to others around where I live, and is cheaper with your Stop and Shop card points.
Finally, it’s convenient that we can swing by the Save a Lot around the corner on the way there or on the way home, to pick up a handful of bargain-​priced items, and do all of our grocery shopping in an hour with no hassle and no stress.
If you can get to this Roslindale location, it’s worth the trip. It’s a hidden gem.

Better since they remodeled… Prior to them redoing this store I would not buy anything out of here as far as meat or deli items go and it seemed most of the frozen foods were iced over. Things have changed significantly for the better but they could use more variety/​selection; for instance I buy Kraft mayo which I did not find in this store.

Since they redid the place it’s great. Check it out!

Sunday afternoon grocery shopping, usually a nightmare.
NOT HERE.
The place is brand new.
Parking spots a’plenty.
When you walk in you are greeted by bright lights and friendly smiles.
The deli is efficient and quick. The aisles are big enough for TWO way cart traffic. The prices are comprable to other area groceries.
Everything is clearly laid out. If you have ever been to a stop and shop, chances are you can find your way around here.
Sigh.
Grocery heaven.
OH and the self checkout machines STILL have real live humans bagging your groceries. now THAT is a luxury.
If only they could think of a way to scan produce, than searching for your item… sigh
one day
S&S will do IT!

This newly revamped Stop and Shop lured me in with its proximity and shiny new sign. These two features proved to be the best part about the store though, as everything else totally sucked.
I skipped in to the store all starry eyed and said, «Where are the guns?» because I love the self scan things. You should have seen the look of terror, followed by incredulity once they looked at me and saw I was a gay leprechaun, I got from these two middle school girls in front of me. I immediately realized this would be comparable to the JP Stop and Shop I so loathe and avoid (although it’s not nearly as filthy since it was recently tidied up). The disappointment continued as I shopped, not scanning as I went since they didn’t have any «guns.»
I put in an order using the kiosk at the deli and shopped while I waited to be called. When they announced that my order was ready, it was a LIE. There was nothing waiting at the pickup, and when I finally flagged down someone working there he said he couldn’t fill my order unless i waited in line. Then turn off the kiosk or put a sign on it. Don’t call my order and just leave me wondering where it is. When they finally did fill my order, they gave me turkey instead of the chicken I asked for. They carry about half the flavors of seltzer that the Dedham store carries, so don’t go if you’re an old person like me who parties by putting lemon-​lime seltzer in cranberry juice. I was hoping to find a tolerable grocery store closer to home than Dedham, but it’s not this one.

What a DUMP!
I can’t believe Stop & Shop is willing to keep their name on this store (as it is, the name is practically falling off the store– the front of the building, including the sign is so beat up it looks derelict). Yeah, the produce sucks. There used to be a bad smell by the milk section (they finally replaced it), the ceiling leaks in places. But my biggest complaint is that it is HORRIBLY understaffed. I only go there when I’m desperate and even then, I realize I should have gone somewhere else because when you hit the check-​out line, you need to be prepared to kill about half and hour. (Don’t buy icecream. It’ll be melted by the time you leave the store.) I’ve heard people who shop there regularly really complaining about it.
Shame on Stop & Shop. I guess they don’t care about their customers unless they live in Back Bay, Brookline or Framingham.

The Stop & Shop in Roslindale is a terrible place to shop. If I had a reliable car I would drive to the one in Dedham instead. The produce in the Roslindale store is awful! The vegetables are always wilted, and the fruit always mushy. When I asked the manager what the problem was, he didn’t seem to think it was an important issue; he said the temperatures were «messed up.» I’ve been shopping there on and off for years, and it’s within the past 9 months that the produce section went to pieces. That’s a long time for the temperature to be messed up. I no longer buy fruits or veggies there, I make a second trip to another store for those items.
Furthermore, there are never enough cashiers, often there are only one or two, and no baggers. I frequently bag my own groceries to save time.