Village Auto & Transmission

Worst lying con artist in the biz! Took my car their after talking to the owner !! And being told I would be taking care of. Be taking more like it ! So I was told by my old mechanic my power steering lines needed to be replaced (which was obvious considering fluid was leaking every where) but since I just moved I figure I would give what I thought was a nice neighborhood auto place a try. So they first convince me that it’s just a part of the line so it would be a 100 $ cheaper! Which sounds great and tell me they will rotate my tires for free !!. Even though I told them i wanted to replace the whole line. So of course I took there advice. Couple days later I go to pick up my car and there is a huge puddle of fluid under my car !!! In there parking lot !! So I go inside and the manager tells me it’s just water !! Of course I go drive it and figure I will know if it’s still leaking in the morning. On top of that I asked them to use the steering fluid I bought at store for 4.99 and instead the charge me 20 $!!! For there’s that spilled in there parking lot !!! So I try to call them the next day 6 times and no one awnserd or called me back till 4:00 pm. Then I finally got to bring it in 3 days later (which I felt like I should be priority considering I already paid !!! But no back of the line) and they now want me to pay for the whole line to be replaced !!! Even though the part they replaced comes with the line when u buy a whole one !!!. So I told the manager I would pay the difference considering they fixed nothing with the 300 $ I gave them. They wanted me to pay another 450 $ to fix the same thing !!! On there promos they say do it right the first to garenteed! Well that horse crap. And they never rotated my tires either!!! So I paid 300 $ for power steering fluid that leaked in there parking lot. Ps. They looked me straight in the eye and promised me that what the did would fix the leek. And I didn’t. So I tryed to email the owner and No response !! The are rip off artist over priced u should only go there to get insurance claim, cause they are garenteed to be the highest price. What ever u do don’t trust them. Especially the Roseville location and the manager Mike. He lied straight to my face with out flinching. U have been warned. Zero stars

My car was towed here after the alternator failed. It was one of those ridiculous –14 below mornings and since I was already crabby because my car made me late for work, dealing with spending money and dealing with my car was not on my list of fun activities. Village hooked me up with a good deal and a loaner car. Off I went and now my car is as good as new.

I wish I could give zero stars. Giving village auto 1 star is a compliment I sincerely feel they don’t deserve. And I am warning others to NEVER EVER take your car here. They are crooks who will try to hose you for as much money as they can.
We took our ’95 escort here to have them simply install a belt, a belt WE provided. We just wanted them to put it on and that’s all. They claimed they tried installing the belt but took it off again because our alternator was seized, oh and by the way you also need a new water pump. So it’s going to cost $ 1500 to repair. WHAT?!! They also tried to convince us that investing $ 1500 dollars into an 18 year old car was a good idea. Dude, the car isn’t even WORTH $ 1500!
1. We refused to pay that much money. We took our car to our mechanic back home, who actually installed the belt (charged us $ 50 for his time) and told us our alternator in fact was NOT seized and our water pump is fine. Hmm which is a better deal? $ 50 or $ 1500? I think I’ll stick with $ 50.
2. Village auto charged us $ 90 to not do what we told them to do. We wanted the belt put on, which they didn’t do and still had the audacity to charge us $ 90.
3. We are pretty certain they never even tried to put the belt on. The belt was still in its original packaging with no signs of dirt, grease, or anything which would definitely be there if their claims were true of installing the belt, running the car, and taking it off again.
3. When we went back to get our money back, they denied that they’d done anything wrong. Even when we had a second opinion from another mechanic that nothing was wrong with our car! They then gave us half our money back as a «good will gesture».
So I guess thanks Village Auto for stealing $ 45 from us. We’ll never make this mistake again. And I sincerely hope you stop trying to swindle thousands of dollars from people who have nothing wrong with their vehicles!