Tuxedo Den

Poor quality. Picked up my grandson’s tuxedo for tomorrow’s wedding. Big hole in crotch, and seam is split apart. This is a major inconvenience and I’ll have to come back tomorrow. No compensation. Avoid the head ache and this place

Vests didn’t come in on time asked to be shipped to my location in Newport beach where wedding since it was there fault – NO was the answer from JilLian the manager. Just wait util they get here was the answer. And I had to pay for the entire rental including the non existent vest in order to get the tuxedos. It more then sad – it’s shocking. Beware of Tuxedo Den, where apparently no one talks to each other, takes responsibility and cares about customer service.

Thank you tuxedo den for helping my boyfriend!!! We went in absolutely clueless on what size he was after just a few measurements he was in the perfect suit. The whole rental process was super simple and we had no complications. I would definitely recommend this store to anyone.

This location absolutely is horrible! See my review on the Elk Grove location which is actually good, but this location has horrible staff members and obviously doesn’t care about their customers. From the moment we made our wedding party, the names were incorrectly put into their system along with the orders and some colors even. We had to have other locations fix it because this location failed to do so properly.
And many measurements were off and the shoes were even incorrect for my party that used this location. Honestly would never recommend anyone to use this location at all. And when they heard of my complaints that i expressed to another store, they and the nerve to call me and tell me i was wrong and they did everything right. WOW! After many times we expressed our dis-​satisfaction with their levels of service, they continued to take zero ownership. I personally should be refunded by Tuxedo Den for my rentals. They were a horrible experience.

I went there yesterday for measurements for a tux rental and had to use the restroom, but was told it’s not for customers. They have one but you can’t use it. Even though you’ve been standing in line waiting your turn for 30 min. Was told the manager doesn’t allow customers to use the restroom (even if you’re spending over $ 220 for a rental). How’s that for customer service?

Best place to get suited up! The owner is amazing, the customer service is at the top of the game! The suits are amazing, color selection is great. The prices are great!
I had all my wedding party come here and the whole process was perfect from start to finish!!! We got the best suits from here. All my men looked amazing.
If you have any questions, the staff is so helpful. They are kind and attentive.

I have lived in Roseville for 15 years and I can honestly say NEVER rent from Tuxedo Den… EVER!
I have always been disappointed and offended by the lack of customer service. The women who works there always takes the wrong measurements and does not care if anyone looks good or not.
The last time I was forced to use their services for a wedding and ended up not picking my order up until 10am the day of the wedding– still having holes in the second shirt that was ordered to replace the first, which also had holes in it. Then, during the ceremony (half way down the aisle) the shoes that came with the rental broke. As a groom’s man, I was walking around with a shoe that had half the plastic SOLE FALLING OFF. This was unacceptable and after returning the suit, I was forced to pay for the damages. NEVER RENT FROM THIS PLACE, EVER! I promise you will regret it. I have them the benefit of the doubt and ended up paying for it, Literally.

To begin we walk in and there are 3 other groups ahead of us waiting. We have te rehearsal at 5 in Carmichael and they wouldn’t let us pick up the tuxes til 4. So were in a hurry. The girl working there was clearly in no rush. Had no sense of customer service, no smile, no thank you for your patience nothing. They were understaffed with tons of prom people and only 2 dressing rooms. One of the groomsmen couldn’t even try on his tux because we were already late. When we said we would have to come back because it was taking too long she became annoyed. She said he needed to try it on because otherwise they couldn’t order another side and he said he would come back tomorrow morning. She then became condescending and said you must be here at 11. And then asked again will you be here at 11? We spent over 300 dollars it would be nice if you felt valued. Hell atleast a smile, an apology or something! Nope just grumpy, condescending and rude.

The employees are super nice and every time I’ve rented from there the suits are clean and smell nice! Would definitely recommend to friends.

I loved this place! The people were so helpful and accommodating, and the prices were much better than their competitors. My boyfriend and I came in for a wedding we had less than a week away. They got us the suit we wanted not just on time, but early! He looked great, and returning it was a simple process. What more can someone ask for?

I don’t like bad mouthing places but this place was a nightmare! I am so disappointment in their management and lack of customer service. I won’t drag on with a whole story but here are the highlights.
— My mom and I went into Tuxedo Den over 7 times over a period of 8 months and every time we went in there was something wrong with the order (size, color of groomsmen, wrong vest, no vest, wrong tie, black pants with a tan top, etc.)
— The groomsmen went in for their «fitting» the day the manager, Rachel, said we could pay an extra charge to pick up the tuxedos since we were leaving the next morning. One suit wasn’t there, no shoes, all but one of the sizes were wrong (for 6 different guys)
Hence delaying going to the venue by a day and half the groomsmen with very large vests and jackets even after Tuxedo Den received their «right» size…
— The manager, Rachel, was not helpful and when confronted about all of the issues said that she didn’t mess up and they couldn’t help us other than discount the cost of shoes ($ 10 per person doesn’t cover the inconvenience of delaying our wedding)
— I talked to the regional manager, John, about what happened… He sounded defensive and then said he would talk to Rachel and get back to me. That was over a week ago… so no help there!
Sadly, tuxedo den is highly NOT recommended by me or anyone that I know who has dealt with their unprofessionalness. Perhaps it’s different at another location, but I’m amazed that Rachel is a manager…
It’s not worth risking your groomsmen not getting their suit unless you try to pick it up way in advance and pay the extra charge for picking it up early!
Who I do highly recommend though is Jos A Bank — they are professional, helpful, and will go above and beyond for the satisfaction of their customers!

Service was below average. I felt as if it was a bother for the sales person to explain our options or give professional advice. The tuxedo rental did not fit properly. Then shirt sleeves were much longer than the jacket sleeves (which were too short). Shop around! I have received better service for comparable prices.

great service, friendly courteous staff, and quality products… what more can you ask for? :-)

I am honestly so impressed with this place! A friend recommended I go here for the tuxedo rentals I needed for my upcoming wedding. I decided to shop around first just to be certain i was getting the best price, and i definitely was! The selection of designer tuxes and suits were top notch and the pricing unbeatable. They even offered to match the price if I found the same tux someplace else for cheaper. But above all else I was so impressed with the customer service. Rachel was the one who ultimately booked my wedding and she was a dream to work with. She never made my fiancé or I feel as though we were being too nitpicky even though we spent well over an hour in the store just picking out styles! The experience as a whole was incredible and actually made wedding planning fun for me. A total success.

Excellent Customer Service. I live in Natomas and will drive all the way to Roseville to do bussinuess with them. Rachael who is the Mgr. helped my party out with tux rentals and she made the whole experence painless, super easy and fun. They were very organized, and quick. Thanks again Rachael for everything!!!
CON: Having to drive so far for a Tux rental, but I would do it again.

NOT RECOMMENDED
09 – 2010: We rented shirts, pants and shoes for 5 groomsmen and 1 full tux for the groom for an out-​of-​town wedding.
The patene leather shoes were very worn and tops were cracked; I had to insist on a newer pair for the groom. The stitching on the pant hems came out on 2 pairs, the zipper on 1 pair of pants didn’t work and had to be pinned, 2 shirts had to be ironed and the waist adjuster on the ring bearing didn’t work.
When we returned the rentals, no discounts were offered other than a 10% discount on our next rental. As if we’d ever use their services again.
We spent over $ 550 on the rentals and I really expected a lot better quality.

We decided to go with tuxedo den for our wedding because they rent suits as well as tuxedos (we wanted suits for our groomsmen so the wedding wont look so «high school prom-​ish»). The prices were better than their competitors and their service had a much more comfortable atmosphere. They were very accommodating for our out of town wedding, and our groomsmen had no trouble submitting their measurements online.
I talked to several different employees about my concern of the fit of the suits and since the wedding was out of town my men would not be able to actually try the clothes on. They reassured me that they had a «matrix» that would catch any awkward measurements. I heard this from numerous employees, so I felt comfortable with it.
When I picked them up I was a little concerned since they gave my father the same size jacket as me (he’s 5 inches taller).
My groomsmen weren’t able to try on the suits until my wedding day. Two guys suits turned out o.k. the other two were so wrong it was comical; they were able to trade things around a little. Luckily my men have a very good sense of humor and just went with it, in the end only one of my groomsmen looked like he was wearing a suit made for my nephew.
I know it’s partially my fault since I could not get my groomsmen to try on their suits beforehand, however I am not completely happy with their «matrix».