Storage Direct Self Storage

I have rented storage unites in different cities, and this location and the staff here are clean, helpful and friendly. The rates are very fair for the area. I always enjoy friendly, honest and dedicated staff. I truly feel safe storing here.

Is it possible to give zero stars? We moved our belonging into a small unit at this facility without too much trouble. Then a few months later when we went back to grab some items we were horrified to find our unit covered in rat feces and urine. I immediately called the office line and emailed the manager. And these urgent requests for attention were addressed right away? No. They got back to me a day later. And the response was let’s just say less than stellar. They kept pointing out the terms and conditions of the rental agreement (like anyone ever reads those) as to why they couldn’t help me and that I should contact my home owner’s insurance? Uh, I’m not looking to rip anyone off here. Just looking to be made whole on items I had to throw out because YOU let rats invade your storage facility! After much back and forth they agreed to compensate me. However, I moved out of the unit before they issued my credit (I mistakenly assumed at this point that they had some minimum level of decency left) and they now refuse to pay up. AVOID THIS DUMP AT ALL COSTS!