Select Property Management

1 Star is too many for this company. My complaint list would also be too lengthy so let’s get right to it. John, the manager, is a joke. Seems like his first office job. I used to be a vendor doing handyman work for SPM. Not only this office, but others. I would repeatedly have to listen to tenants warning me of the way they were mistreated by this office. I heard it all. But I would just go about my business and every single tenant would praise my work and tell me they are going to ask for me by name if any future repairs were needed. Somehow tho SPM would make up a concern and try to not pay me on occasion. Most recently, and my final draw, I went to a disabled mans duplex to repair a broken disposal and a leak. Upon arrival, I inspect the claimed damage to find that it’s only a clogged disposal and there isn’t a leak present. So, saving the owner money, I only repair what is needed and report back to SPM. After invoicing they claim the property is leaking again and that I failed to fix. I repeated that there wasn’t a leak. They are using this excuse to not pay me on a service call, of which these desk jockeys haven’t even been to the property. It’s an obviously violation of contract amongst other laws and I will be pursing action against them. Let this be a warning to other vendors and potential tenants. I haven’t heard or experienced anything good from this office or its staff. BE WARNED.

They are right! Stay away! They will get you for every penny you have when you move out. If you must rent thru them, definitely make notes of everything when you move in & take pics of every corner of the place. Watch what happens with your deposit! Rent from them at your own risk! Too bad there’s no half a star as an option!

I moved into an older home in Auburn, Ca early last year. Our original property manager was polite, informative and helpful. To be honest she won us over and was a big reason we chose to rent out the space. After about 3 months that property manager had quit due to the owners behavior (I know this because she kept in touch with me, she happened to know a mutual friend.) After she left the new PM started our relationship by making my wife cry on the phone because we were 2 days behind on rent, well within our 5 day grace period. During our time there the home began to fall apart as older homes do. First the wall heater began to leak propane, the worker who came out told me it looked to have not been serviced in years and was leaking a steady stream of propane into the home, where my wife and 6 month old infant spent most their day because she is stay at home mom. After getting the heater fixed, we found a leak in the propane tank itself, when I reported this to the owner she refused to fix the problem. I had to pay out of pocket to have a repair man come out and red tag the tank in order to get any movement from the owner. After the tank was fixed, the water heater broke, a small piece, some sort of brass fitting had worn out. I tried to get in touch with both the property manager and landlord for over 3 days before I AGAIN paid out of pocket for the repair so that my child could have a bath. 7 days after the water heater broke I finally received a phone call back from the property manager, she told me the owner would not be paying for the $ 75.00 repair because I did it myself. All this was bad enough but what happen next was the last straw. Over the course of three nights, an unknown individual tried to kick down my front door three separate times around 2am. the door was damaged to say the lease and my family was in fear for our safety. I filed three separate police reports, all three officers agreed the damaged appeared to be an attempted break in. Because of this we moved out 1 month early. We spent 4 days deep cleaning the home and returning it to its original condition, aside from the door. It took the landlord over 3 and a half weeks to send what was supposed to be our deposit back, well passed the date required by law. What came in the mail was a BILL for the door that was kicked in by a burglar. So just so I make myself clear, select property management is charging me for being attacked in the middle of the night… hmmm not sure that was in my renters agreement, I would not recommend this company to my worst enemy.

One of our best decisions by far was to hire Select Property Management in Roseville to manage our property! John and Sharlotte always responded promptly to any questions we had or issues. They are extremely reliable, and KNOW WHAT THEY ARE DOING in handling all the LEGALITIES involved in managing properties! They are fair and honest to both sides (owners and tenants), and get the job done. I have the utmost RESPECT for Select Property Management in handling the volume of calls from both sides (owners/​tenants) and in coordinating the many phone calls which are required whenever a vendor needs to be selected. To sum it up I would use the following attributes for John & Sharlotte in particular: honest, helpful, competent, reliable, ethical, experienced; hardworking, meticulous, professional, responsible, thoughtful, and trustworthy! Front office staff Tawny was always polite and courteous. I highly recommend Select Property Management!

Stay away! Work directly with landlord is best option even if you have to pay 50 $ higher rent.
Slow service
Staff members are not friendly
Tries to charge as much they can at the end of lease term.
I do not know why property owners selects this company. There are much better local run companies that wants your business and willing to fix and respond to issues much quicker than this.
Please do research before selecting select property management.

Do not trust anything this company says. Me and some friends applied for a property off Americana way in Roseville and were denied because of our credit. We specifically asked when we first applied if bad credit was an issue. They told us as long as we have good renters’ history, we would be alright. NONE OF US HAS EVER BEEN EVICTED FROM ANY PLACE WE HAVE EVER LIVED IN. So we figured that we should invest time and money into applying for this place. We got a response today saying we were denied BECAUSE OF CREDIT. Now me, my girlfriend and our newborn (October 25, 2015) have to find a place to live before October 31(when our lease is up on our current apartment) or we will be on the streets. We put all of our time and effort into this place because they were the one company who said bad credit was no problem. Thank you for screwing us over.

It’s looks like eight other reviewers beat me here to warn you to steer clear of this company! How on earth does a company have 8 one star reviews and stay in business. Unfortunately Hastings Property management sold to this group of unprofessional fools! Hastings managed a property for us in Rocklin for several years without a single issue. It only took a month an a half for me to cancel my service with these crooks. They made unnecessary cosmetic repairs to our rental which totaled over $ 600 without prior authorization from us (the homeowner) It is clearly stated in our contract that no repairs over $ 200 can be performed without prior approval… Then later when they were confronted about it and jumping through hoops to speak their worthless manager we were told that they classified the repairs fell in the «emergency» repairs category and it didn’t require prior approval. Really??? The water damaged Sheetrock repair couldn’t wait a few days for me approve their bid and inspect for myself!
On top of that we also had an issue with the furnace shortly after they took over and their contractors bid came in over $ 1000 more than the contractor that I found on my own… Did I mention that they mark up their repairs??? Of course they want more expensive repairs because they profit from them.
I also heard from the tenants that they were a nightmare to deal with on their end…
I since have stared managing the property myself again… Sigh!

Rented a house through this company for 3.5 years in Roseville. Can’t say which was worse the property management company or the property owner… but either way it was a bad experience. The house I rented was so incredibly energy innefficient (single pane windows, drafty doors and very poor insulation, if any) left me with astronomical $ 400.00/ mo electrical bills. One winter I had an electrical bill of $ 800.00. It was discovered that the heat pump/​central unit was malfunctioning… was as old as the house which was built about 30 years ago. The unit was replaced, but apparently with a bottom of the line unit, since it still didn’t heat the house adequately. The property mangement comany orinally refused to reimburse me for any part of that $ 800.00. After submitting a formal letter, they reimbursed me for half of it. Still couldn’t get the house warmer than 68 in the winter or cooler than 86 in the summer. Gave up trying to work with the company/​owner to improve the situation and bought a space heater and portable air conditioner so I could be comfortable in at least 1 room of the house. Majority of reported repairs did not get completed. Company’s repair man was unpleasant to deal with and out right dishonest about contact communication. Would say he had called when he hadn’t on multiple occasions. Gave them 1 star for being honest and returning my full deposit. That may have only had to do with the helpful woman that I worked with when I moved out. Do not use this company and ask for proof of energy efficiency upgrades. DONOT rely on the past 3 years of energy usage since the central heat/​air were NOT used due to extreme energy inefficiency of the house in east Roseville. Electric bills with NO central heat/​air ran about $ 130/​mos.

The worst company I have ever dealt with and I’m supposed to be their client. They were supposed to get my home rent ready and lease it for new tenants and they didn’t because it was too much work… wft? ok. They placed a lock box on my front door right away for their vendors. Then they delayed the work because of «internal» miscommunication issues. That’s when they decided it was too much work I guess but no one informed me.
As a landlord I lost valuable time and
big problem now is that I can’t get them to remove their lock box from my house that I already rented on my own. I’ve talked to supervisors and was promised a letter stating the contract I signed was void and I have yet to receive it any correspondence. I’ve left multiple messages and have not received a phone call back. Very disappointing. I do not recommend anyone to do business with them.

They are slow to respond, don’t get back to you in time, don’t handle issues with any sort of care. We had mice for the better part of the last year we were there. Called several times. Their solution was to call the exterminator who put sticky traps down. They caught 3 mice. But when the whole complex is infested with them, and they’re traveling throughout, more needs to be done. They didn’t care. They asked US what we thought should happen. Not my job. Get rid of them however you see fit. It never happened so we moved. Having mice in your cupboards and food is really sanitary and wonderful. Will never rent from them again.
Unilocal needs to allow 0 stars.

In my opinion I’ve found some property management companies I’ve dealt with in CA to be lazy, uninformed, non-​flexible and rude so unless it’s intentional like some diners with the sassy waitress who thinks it’s funny this isn’t one of those moments.
First, I called this office asking if that office had a listing for a property I wanted to tour I saw on CL since it was only their property mgmt name and no phone number. She looks it up and said no I got the wrong property management company. I told her, nicely mind you, if that office didn’t have it that’s fine I could call the other ones but it did say it was their company and the CL post CLEARLY states it. I was about to end the call when she rudely tells me to give her the address a second time, stopping after each number and letter just to almost dig in like I’m somehow eating grapes while talking (passive aggressive at it’s best). When she cannot find it again she says I’m mistaken and I misread it. At this point I probably should have let her go but I hated the fact she act so condescending when I was nothing but cordial. So I sent her the link while on the phone and tell her while I’m not the smartest man on the planet I can read. Then gives that long pause… then (this is classic) says oh. well it just might be another office. You think?! I asked that from the beginning and instead of just nicely telling me it might be another office you insult my intelligence like I’m rocking a bicycle helmet while riding the short bus.
Overall, my #1 issue are employees who talk down to people or condescending since NO ONE should have a job that treats people who call in when there are MILLIONS of unemployed who love to have their job if they are so unhappy. So what you work in Roseville, that gives you some sort of superiority complex? Never step over people trying to push yourself up since those same people are the ones feeding your families and the only reason you have a job. A property mgmt company called me right after and they were patient, nice, friendly, informative, and actually treat me the way you’re supposed to… what a concept!

Do not follow through on maintenance issues. staff are unproffesional and rude. Rentals are not in move-​in condition when you move in. Toilets were broken… no blinds on sliding glass door… carpet frayed and lifting… closet door falling apart. It took months after my move in to get it corrected. Last rental the carpets were filthy and old. Backyard fence was literally falling down. When I moved out they had nerve enough to charge me for the carpet even though it was disgusting when I moved in. Poor business manners. Last time I rent from this company.

If I could give them zero stars I would. We applied for a place. Was told our credit and income looked good and to give 30 days notice where we were. The next morning we turned in our 30 days notice and a couple hours later we received a call stating that our credit wasn’t good and we were denied. Now hoping we can get our 30 day notice back. Felt lied to and jerked around. Would not recommend. They stated it was the homeowner who denied us, but I don’t believe them. Read the filtered reviews and you will see this is common practice for them. Select Property Management, if you read this, I’d like my 50 dollar application fee back since you lied to us and caused a stressful situation where were living at the time. And we were completely upfront and honest with you. I don’t know how you ever rent any properties at all. If you are a homeowner that needs to rent a property, stay away. It will never be rented.
UPDATED: I guess they read this and have called to offer my husband and I’s money back. That is good. Thank you

I would NOT recommend this outfit to rent anything. Basically it comes down to this.5 families are interested in a house. the one with the highest credit score will get it. They dont care about anything else. It takes them waaay tooo long to finish credit applications and they are overly critical about things that are over 10yrs old on your credit report.