Samuels Diamonds

I have to say. I had an amazing experience purchasing my diamond at Samuels diamonds and I have to say Steven, Todd and Christina were amazing in helping me pick out the perfect diamond for my fiancé.

I purchased a ring here and explained the specifics i wished for. They produced what i asked for and showed me other diamonds that i had said i might be interested in. amazing customer service and quality work!

Most amazing jewelry store ever! I was married 17 yrs ago in Barbados. Purchased my beautiful wedding ring there. 4 yrs ago one of my side diamonds fell out of my invisible set band. Since then I haven’t been able to find a jeweler to fix my ring. My amazing husband happened to go into Samuels Diamonds to purchase a new wedding band for our anniversary. He told them the situation with my ring and without hesitation, they said bring it in, we will fix it. The next week we brought it in, Steve the manager greeted with a smile on his face and treated us like we were the only customers in the store. We discussed the options for my ring, one being get a new setting or repair the one I had. I looked around, beautiful rings but nothing that compared to mine. So he said let’s fix it! We did upgrade the center stone, absolutely breathtaking! Couldn’t wait for it to be set.
A week and a half later, my ring was finished! I seriously couldn’t believe my eyes when they presented the finished product! I could go on and on about my ring but the bottom line here is the customer service was one of the best I’ve ever experienced. Steve and his team went above and beyond to help us. I would highly recommend Samuels Diamonds for any jewels purchases, you won’t be disappointed. Thank you so much. What a Christmas present!!!

Alright so I bought some very nice rings from Samuels diamonds in the Roseville galleria mall they were exactly how I wanted them. The problem though was that my fiancé had scuffed up her ring a bit and needed it to be touched up. We took it in to get it touched up (painted), we come back two weeks later and it was painted the wrong color it was gun metal silver instead of gloss black. I tell them to send it back and have it redone. We wait another two weeks and come back and the ring is still gun metal silver. Have it sent out again and same problem once again. I went home and got the wedding ring that was the exact color I wanted and told Steve the manager working at the store to have the person who paints the rings to match the one on the wedding ring. I also asked to make sure the jeweler would not paint over the wedding ring because it was already the color I wanted and I watched Steve talk to the jeweler on the phone and tell him not to paint that ring. Two weeks go by and I am told my rings are ready. I go back to the store and of course what I asked for them not to do happened. The guy or jeweler who paints the rings painted the wedding ring to match the engagement ring the gun metal silver thinking I wouldn’t notice. I finally told Steve I am fed up with them not following through with making my ring how I want it. It has been a constant battle with Samuels diamonds. They don’t stick to their promises, they don’t follow through with what they say they will do, and they tried to lie to me by telling me that the rings are back the way they originally were when in fact they painted it a different color so they didn’t have to work as hard they just chose to cut corners. This experience has definitely changed my perspective of Samuels diamonds and has made me realize I won’t be doing any more business with them because all it is, is a hassle and a joke. The best part is they don’t have any sort of compensation for the stress and disappointment they cause. They just keep telling you the same thing it will be taken care of which doesn’t get done. This experience has been a waste of time and effort and I wish I had never done business with them in the first place. Hope this review helps you decide not to go with them and to choose another company. Every Time the topic of rings comes up I tell the people who I’m talking with to not buy from Samuels diamonds and I hope people take this review into consideration before they make a purchase. Samuels diamonds needs to change their way of helping customers otherwise they will lose a lot of customers.
Written by an Unsatisfied Customer

Let me start by saying I had a previous bad experience with another Samuels in the Sacramento area about a year ago. I was treated so poorly it took me a year to step foot back into a Samuels. I had a few problems with my wedding set purchased at another Samuels store. My husband and I had purchased a total of 4 rings in a year, both our wedding bands, engagement ring and another birthstone ring. When I decided to try this Roseville store, I was courteously greeted by Steve Koda. I explained the problems and Steve listened to what I had to say then helped me find solutions. He was intelligent and knowledgeable. He explained things to me and answered several questions. The service he provided was exceptional. I have resolved all of my problems and my wedding set is back to its original beauty. Thank you Steve, for renewing my faith that there are businesses who care about their customers and understand how to treat them!

If you need any Jewelry or Diamond advice, Just ask for Steve Koda!!! I had the pleasure to work with Steve, who is the store manager, to pick out the perfect Engagement Ring for my Fiancé. I looked online and walked into multiple different stores for 3 months. I either couldn’t find the right ring or I felt like I was just being pushed around by a sales person. Steve was very down to earth, professional and extremely knowledgeable. Being on a strick budget Steve found exactly what I was looking for with multiple options. He really went above and beyond any expectation I had. The ring came out exactly like I pictured and the Diamond was perfect! We will be going back to Steve to pick out our wedding bands. Thank You Steve for all your hard work!

Steve (the store manager) and Steven helped me pick out the perfect wedding ring! I must have been in the store 5 or 6 different times before actually falling in love with one. Steve was very patient with my indecisiveness as I wanted to make sure I picked out something that I not just liked but LOVED! I also wanted to make sure that it was certified and appraised. Steve took the time to learn what my style was and exactly what design I was looking for. When my fiancé went in to actually purchase the ring, Steve and Steven were very accommodating and tried to stick within his price budget as much as they could. I must say the customer service here was AMAZING! Not only do I rate them 5 stars but I will refer them to all my friends and family. Also, in a few years I will be back to perhaps upgrade my current diamond. :) Bigger is always better lol. I truly appreciate the dedication that these men took to help me find the ring of my dreams!

Steve Koda is the best!!! I was very impress with his knowledge of diamonds and his keen eyes. made me a very happy customer. Save me a few thousand dollars on my new purchase.
Bought my diamond watch at a Samuel also. Can’t say enough on their amazing customer service. Thank you Steve K.

Best ring shopping experience EVER! Ask for Steve, he was able to get me what I wanted and more! A big thanks to him, go to Samuels Diamonds!

Samuels Diamonds is the perfect place for everyone ! since the moment i walked into the store i was greeted by Steve and Sharon great people there customer service was amazing ! the truth is i didn’t even know anything about diamonds or rings until i met Steve showed me everything to know about the perfect diamond to sweep my future wife off her feet not to mention he treated me like i was part of his family best deals in town and trust me i looked high and low, there financing is incredible ! definitely the only place I’m ever going to go for future references, i recommend you check this place out before buying any where else ask for Steve tell him Pedro sent you.
Thanks again Steve! see you soon!

This company does not honor they’re own policies or their word. The employee said the 30 day guarantee was valid, even after the agreement to size them. Less than 24 hours I asked them to hold the order. On the 3^rd day I checked back into the store to confirm that the order was canceled and the employees started talking about how the order can’t be canceled because I got a discount? Funny cause the receipt says 30 day guarantee doesn’t cover «Close-​out» items… these rings were not close-​out.
Did I mention that I never received the rings? Well I never did, I have never had them in my possession. So after waiting around while the employees talked to their Regional Manager and seeing 4 security guards show up, they started saying the whole balance is owed because of sizing??? Rings are always sized, bigger smaller, etc. this was not a custom rings. So I called the Regional Manager to let him know what was going on… simply put, he (Mac) couldnot/​would not even tell me what date it was, I.E., I tryed to ask him «what date is it today?»
I hope other people don’t fall into the «Samuel Diamond Trap»
Thank You for your time.

This particular Samuels and their retailers really give all their effort towards their customer service, and logically so. If their customers are happy, the store will generate return and referred business. These guys and gals go out of their way to make sure you as the customer are extremely happy with the product they deliver. I am extremely grateful for their dedication to making me and my wife proud of her jewelry.
Granted, there have been hiccups, but noting was left unfinished or unresolved. What people who bash this store need to realize that for the most part their jeweler work is not done in the store, but is contracted out. If your ring was damaged, it was the fault of the jeweler that it was sent to, not the store. Bring it up to the managers, and it will be fixed. Steve has been nothing but exceptional in any process needing his attention. Moreover, they can only work with what they get. A thin ring, for example, will bend and can break easily! It’s physics… That isn’t this store’s fault or even the jeweler’s they take it to to get upgraded. Their isn’t anyone or anything to blame but the ring. I have to repeat myself, I HAVE NEVER HAD A PROBLEM GO UNRESOLVED FROM THIS STORE! They fixed what needed to be fixed, handled their out of store service process as necessary and, if anything, replace what might not be restorable.
Anyone can trust this store. I am a return customer and have been satisfied with their service and customer service process.

Steve the store manager really knows what he’s doing! I was so unsure of what ring to buy but he was a hug help. Jordan also did an amazing job in knowing exactly what I was looking for. I was so excited to pick out a ring for my 8 year anniversary and can’t wait to have it on my finger.
Thank you guys so much, I’m on my way to fabulous!!!

Months ago after talks of marriage my friend drags me in to browse, we met Ricky. I knew nothing about diamonds, let alone engagement rings. He asked me what I liked I said «in and twirly» he was so great and fun, he took away my nerves and taught me about rings and diamonds. I found myself saying «wow you are good at this» more than a handful of times while browsing. That day I found the perfect set. Days later I dragged my now fiancé to show him hoping to see Ricky. Instead we found Steve, who was just as friendly, he loved the set and we were sold. We looked for his band and nothing spoke to us, Steve suggested Ricky could draw up a custom design. We came back and couldn’t have been happier with Ricky’ s perfect design. I couldn’t be happier from start to finish. 43 more days until the band’s come out of the box and on our hands forever. The financing can’t be beat. This place is a win win for everyone. Ricky and Steve are so knowledgeable, honorable mention to Jordan and Fely so friendly. Anyone at the «browsing stage» should start here, you won’t find better financing, selection, or friendly service any where else.

Wow Jordan over at Samuels what great customer service and professional courtesy been here now for my 4^th time I keep coming back for some reason haha great we’ll see you guys again

If I could give this store 0 starts, I certainly would. I have had issue after issue with this store, and have gone from being disappointed, to upset, to frustrated, to steaming mad. My (now) husband proposed with a custom designed, one of a kind ring from a mom and pop shop in town. We shopped around for his ring, because he had a very specific style in mind. I just wanted a plain gold band to compliment my engagement ring… something I could absolutely find anywhere. We picked out our rings, with the assistance of the store manager Steve. He was nice enough, and his personality really sold us more than the rings, so we went for it. My husband picekd out a titanium carbide ring, one that has to be replaced rather than sized. So Steve measured his finger to make sure we were getting the right size. Then, they simply pulled a small gold band from the cabinet and said they would send it, along with my engagement ring off to: 1. size the wedding band (I wear a 4.5 ring) and 2. Put a notch in my engagement ring so the band would sit against it. He said it would be a week before my rings were ready and a month or so before my husband’s came in. I was hesitant to hand my ring over, but did so. A week later, I hadn’t heard about my rings at all, so I went into the store, and was met with a shocked/​surpised look. My rings had not even been sent out. I asked Steve if I should just return what we had bought and take my ring somewhere else, since they didn’t respect the fact that they were holding MY custom ring. He assured me it would be sent out right away, and that they would rush it so I would have it before the holidays. I’ll give them a little credit… that part did happen. When my husband’s band came in, he said it felt a little loose, but with it getting closer to our wedding date, we didn’t really have time to order a new one, sicne the ring ordered for him can’t be sized. On a hunch, we went to another jeweler and sized his finger. What do you know… he measured a whole half size smaller than the ring that was order for him. Now, my husband can’t wear his wedding band to work, for fear he will lose it. Now comes the straw that broke the camel’s back. We were married in May of 2014. In October of 2014, we went on vacation and the first day we were there, I slid my rings off to take a shower, and MY WEDDING RING WAS CRACKED! Yes, my gold wedding band broke 5 months after I started wearing it. As someone who is the least bit hard on their hands, I was shocked, heart broken, and beyond mad. I immediately sent an email to the customer service department, only to get the run around from them for 3 days. I finally submit a claim to the BBB, and only then did I receive a phone call telling me that I had to go to the store and talk to the store manager, Steve, who has already screwed up multiple times. They said he would call me to set up a time to meet with him in the store. Am I surprised that I’ve heard nothing from him? Not at all. All I asked was to have a replacement wedding band sent to me, since I was clearly sold a fautly one at the start. This is so ridiculous. I’ve now gone to customer service and the BBB and can’t get them to replace this wedding band. What is supposed to be the most important piece of jewelry in my life has seriously turned out to be nothing but a piece of crap.

Walked into Samuels not know what to expect. I was greeted by Steve K. His friendly nature was a big reason I purchased my now fiancés ring there. I couldn’t be happier in the turn around time and the time I spent at Samuels shopping at the store. I won’t shop anywhere else from now forward.

Amazing service. Steve the store manager helped my husband and I and we were very happy. He was super patient after it took me around 2 hours to pick out my ring. Although I just have to say the jeweler the send there work to… SUCKS. They messed up on my ring but Steve and Jordan made it a point to make sure I was happy and ordered me a whole new ring. Thank you Jordan and Steve!!! I’m so happy with my «forever» ring! :)

I have had the worst experience ever with Samuels in Roseville that it has come to almost ruining an engagement.
My girlfriend and I purchased an engagement ring for $ 9,400 and had two bands added to it on both sides. Then, being convinced by the associates that the two bands would scratch the ring itself we decided to have it soldered together.
Six days go by and we decide to return it for a different style.
According to Nicki the store manager having it soldered means you cant return it.
Samuels 30 day guarantee from their website.
30-​day Return Policy
We want you to be completely satisfied with your jewelry purchase. Albert Samuels wouldn’t have settled for less. If for any reason you are not completely satisfied with your diamond, gold or precious gemstone purchase, simply return it for a full refund within 30 days from the original date of purchase. Some exclusions apply. Exclusions include special orders and custom made items. (items must be in like-​new condition). We will refund your money the same way you paid, except for cash refunds over $ 100. These are paid by check mailed from our corporate office. All returns and exchanges must be accompanied by the original sales receipt.
I’ve spoken to the corporate office, Alex, the regional VP, Kader, the district manager and all of them have denied me.
Its 11/​24/​2012 and I have not made a payment on my ring. I’m actually not even going to make any.
I would rather have the negative impact on my credit then allow Samuels Diamonds to have a penny of mine.

The sleek design and friendly staff makes this place look like a responsible corporate chain. I ordered a men’s wedding band here and paid cash expecting to get a call in 4 weeks when it was in. After 6 weeks I called in to find that there was no record of my order but that they could get it within 3 weeks. I was calm after the manager was friendly… until the next call when she asked what his ring size was. Even if they had wanted to order the ring the day we were in, there was no record of the size on file anywhere. I am now a month out from my wedding looking for a new ring. If you dare shop here, make sure you aren’t on a deadline and use a credit card so you have some recourse to dispute when things go wrong. Ricky who is now at the Arden location should be fired for almost ruining a wedding and not giving a shiza when he heard how bad he messed up.