Quality Tune-Up

Very unimpressed with my first, and only, visit to this shop. I came in at 9am for a walk-​in smog, the shop was not very busy and I was told it would be approximately 30 – 45 minutes for it to be completed.
It took over an hour before my vehicle was even moved into the shop to be inspected with no explanation. While I was sitting in the waiting room the person running the counter was involved in two separate phone calls explaining why they had fired a previous employee for leaving brake components loose on a vehicle, and doing side work for cash out of the shop. Very unprofessional to say the least discussing this for everyone in the waiting room to listen to.
There are much better places in the area doing professional work for the same cost. I couldn’t recommend this shop to anybody.

Had my friend shoot them a quick call to ask if they were a STAR certified station. They answered the phone, he asked, and they hung up on him. They didn’t even answer the question. They are literally 2 minutes away from me and I was about to have them at least do some repairs on my car even if they couldn’t do the smog test, but after that, I won’t be coming by. I made an appointment elsewhere.

Incompetent! Took my 2007 Honda accord in with a maintenance minder code of B12 and wrench light came on… I wanted to know what the code meant (what services were required) and an estimate of time to fix. the lead tech (without talking to me) took a device out to my car and checked my engine for a check engine «code». I followed because he went to the wrong car… And then He said your check engine light isn’t on.
I never said it was. I explained to him what I needed, showed him the code, and he said that the wrench light comes on when I need an oil change (it was on) but the B 12 code was my trip indicator… it had nothing to do with what I needed serviced. Seriously… I said I think I will take my car to Honda.
I have taken my car to this shops for years, but it was under different ownership. It’s not the same, and it’s too bad.
If I could rate zero stars… I would.

I had a great experience, very quick in and out, while getting an oil change and tire rotation. Phil, who helped me out was friendly and did a great job explaining the results of the check-​up they did on the car. Be sure to check their website for a coupon!

Been going to this shop since 2012. They’ve always done a good job and is honest about their work. I recently brought my car for an emissions related CEL. It was going to be quite an expensive fix, upwards of about $ 800! The shop discussed the options with me and since I’ve already done work around the affected areas, they said it won’t be too difficult for me to order my own part and replace the broken component myself. This saved me hundreds of dollars! Thanks guys!

Went here to get a smog check done, but my check engine light was on. They said they would pull up the codes to see what was wrong with my engine and then told me that it would be a total of $ 750.00 to get the 6 codes fixed for my engine before I would be able to pass smog, plus the cost of the smog which was $ 50.00. Went home and looked up the parts they said I needed and found that the parts were about 100 $ max all together. I was also with my boyfriend at the time, and even though it was my car they were working on they directly looked at him while they were talking just because he is a male. Pretty awful to think they can overcharge a person because of their gender.

I’m not sure how to feel about this place. About a month ago I went in for a synthetic oil change and cabin filter replacement. The total was about $ 85 which seemed pretty high. Oh well, lesson learned, I’ll shop around for a better price next time.
Today was the kicker though. Was out running errands and the battery died in my 2012 Scion XD. I got a jump from a Good Samaritan and went straight to Quality Tune Up to get a diagnostic and was prepared to buy a new battery.
The battery was dead, said they could replace it within 30 – 40 minutes and quoted me $ 285 but discounted the labor a bit, making it $ 233. Um, no. Called Roseville Toyota, they quoted me $ 129.90 for the battery installed. $ 100 cheaper at the dealership??? I text my dad just to let him know and the second I told him Quality’s price on the battery, he simply texted me «Leave». So I did, got my keys and left. The young man at the desk told me their battery is that expensive because they need to mark it up over $ 100 to make the service worthwhile.
I guess it is worth noting that I am a 25 year old female, and I definitely look young. I’ve never had an issue with my age and appearance playing into a markup on price in the auto world, but I think that might be the case at Quality Tune Up. Pretty disappointing. Weird place, expensive service, won’t go back. I’d advise you to call around after getting a quote from them.

It’s my secret heck of a deal never to crowded oil change place! No hidden fees coupons work great and I’ve never had a complaint. Too bad for those who have but maybe it was a new or bad employee but my experiences have been great for 3 years going strong now!

Brought my car in for a check engine light, they found the issue and another issue that was not related to the check engine light. They fixed both and were very fair on the charge. Would recommend to anyone.

Read reviews on other places that were negative except this place. Didn’t have an appointment, they had me in and out in 20 minutes and we’re very professional and gave me a discount.

8.30am Came here for steering powe line replaced, guy said it will take an hour and half, ok. been sitting here for almost 2hrs, 10.30am, they just couldn’t get the hose to come off. How sad. after 2hours guy came to me and said it will take another hour to get the hose out. This is taking longer then usual. now they gonna charge me another hour of labor, i m sitting here and no one is working on my car very disappointed and frustrating. Another half hour left since the guy said they need another hour to work on my car. Lets see what happens??? …
11.45am still waiting, i also realize that the guy working on my car has left my car to work on others, since he started working on my car he worked on least 3 other cars, i guess changing oil, thats hour and half waist what a pity. I guess i will never come back to this shop again. This is the worst experience ever… 12noon and still not done, REALLY i was just talking to a guy who benn her her longer then i do, same story. I mean whats up with these auto shops, and why they get away with everything, why is no one do anything about it.
It is 1.45pm and guess what i am still here at the so called Quality tune-​up shop. My wife had to miis her job all because of ppl here don’t know what they are doing, very unprofessional and unethical behavior at this shop… mechanic argued with me that i am rushing him to do his job. I mean really i was rushing him?
It is 2.40 pm and seems like he is finely done working on my vehicle. After almost 6 and half hour i finally get to go home, that was insanely awful waiting time to have a power steering line replaced
I WOULD NEVER EVER GOING TO THIS SHOP AGAIN AND DO YOURSELF A FAVOR THINK AND HAVE PLENTY OF TIME IN YOUR HAND BEFORE YOU DECIDE TO GO.
…GOOD LUCK…

I have never received bad service from any one here at Roseville quality tune up. They are always very honest and stand to there name as a full service quality shop. I have had big jobs and regular oil changes done with them. If there is something wrong with your car they show you exactly what is wrong and tell you what signs to look out for that the issue is progressing, then they will give a unbeatable quote and never pressure you or make you feel obligated to have the service performed untill your ready. I won’t go to any other shop period. They also have the best prices around.
I did run into one bad situation with quality tune up in Arden where they wouldn’t except a coupon off the web site showing my phone. I called Roseville quality tune up and happens to luck out with having the regional manager answer the phone. I explained the situation to him, he sincerely apologize and said come on over to them and he will give me a free of charge oil change. When I got there he did just that and as a cherry topper he threw in a free air filter.
This is a 5 star shop that I would recommend Roseville Quality Tune up every one.

Found a coupon for this place and thought I give it a try since it is close to my house. Left to go to the store and got a phone call from them telling me I need to change my air filter so I changed it for an addition cost. When my car was done, I came to pay and sign for my car. I discovered that they have added service fees for an «oil change» what??? No place have ever charge me service fees for an oil change. That’s so ridiculous. They used the coupon online to lure you in and then start charging you fees. I didn’t say anything to them but I will NEVER come back.

I’ve never had issues when Greg was around. Now, that he sold the place I’ve had issues after every service, one maintenence issue they still can’t solve. Never going here again!!!

This Quality must have changed owners since the last time I came. The staff seemed very concerned for my satisfaction and comfort. They have great coupons and are very thorough. My only complaint is that it seems to take a long time. Be sure to schedule an oil change appointment, otherwise you could end up waiting over an hour, instead of the usual 30 minutes it takes to complete the job.

I’ve been here twice the first time was great the second time they forgot to put the oil cap back on which resulted in an oil leak on my driveway as well as all over my engine. Additionally, one of my sensor lights indicating there was a problem ticked on.
When I spoke with management (Greg), they told me to bring the car in to make sure oil wasn’t lost and to clean the engine. I gladly obliged. When I took the car in they told me everything was fine and «cleaned» my engine and reset my engine sensors.
I drove the car home that day and put a piece of cardboard under it was well as monitored it throughout the day. When my car continued to leak oil, I once again called Greg who said everything would be fine, it was just excess oil dripping off after they had cleaned it. The next day I drove to Fresno, after receiving a call from my girlfriend that my car had «leaked oil down to the sidewalk», I knew there was a problem.
I ended up taking my car to Rocklin Foreign Car to have it inspected. Sure enough, not only had the «mechanic» tightened the drain cap so tightly that it snapped the washer, he also knocked off a hose that caused my engine sensor to go off. The folks at Rocklin Foreign Car told me «It looked like someone googled how to do an oil change and still failed at it».
Armed with this new knowledge, I called up Greg who offered me several oil changes to make up for this mistake. At this point, I wouldn’t trust a radio flyer wagon with them, so I declined and instead asked for a reimbursement of costs. As of this writing I have emailed Greg 3 times with my invoice and called the shop several times only to be assured it would be taken car of. Off to small claims court we go!

Just noticed that the honda has had a slow leak since I took it here for an oil change. I hadn’t noticed till now because I don’t set foot in the garage unless I drive in, which means the oil is covered.

Beware.
Bait & Switch. Refused to honor a direct mail coupon I received from them. I used to work for QT so I gave them 3 more tries. They then tried to sell me a tranny fluid flush on a brand new truck with less than 30,000 miles. Next time he said my air filter needed to be changed, when I asked to see it… he had to go back & unbolt the plastic housing to show it to me. It was clean. I will never go back.

Professional fast and best coupons around. I was referred by a friend and received a 10 dollar gas card for them. I thought that perk was very cool. I brought my wifes car in today, the day before Thanksgiving without an appointment, and they still had me out within half an hour. Online coupon saved me 12 dollars and total after tax was only 21.45. You can also bring in your own synthetic oil and they will still only charge you the basic 19.95 with online coupon. This is my new spot. Not sure about other Quality Tune Up shops but I like this one and it comes highly recommended.

I want to complain about how long it took me to get out of this place. Truthfully I was in a hurry because of bad planning and a need to get to work. It took quite a while for me to get my car smogged in the morning. However, the customer service was friendly. They passed my car, which obviously wasn’t bad. So how could I get mad?
I would definitely use this place again. Next time I’ll go on the weekend.