Pawn America

I called the PA on Rice Street in Roseville, MN at 7:53 pm on December 2^nd 2015 to extend my loan with my debit card. A man answered the phone and then transferred me to «that phone line» that can help me. My payment was due today. I waited on hold from 7:53 pm until 8:09pm, then I was transferred to yet another automated system of which this time was an automated woman that said, «We’re sorry, Pawn America is now closed. WTF??? What kind of a con do y’all have going on there? Regardless of when I called, as long as it was before they closed… and it was well before you closed… I should’ve been taken care of before they left for the night! So now my payment is late and I’m sure you’ve pulled my necklace and have it ready to be put on the floor!!! That is a DIRTY way to do business and if by chance I get my things back, Pawn America has lost a long time customer. I’ll take my business elsewhere. You should be ashamed of yourselves for treating loyal customers like this.
Just remember; A satisfied customer MIGHT tell one person… A dissatisfied customer will tell everyone they know about how badly they were treated.

Stopped in earlier today to look around but find some electronics I wanted to buy. My wife and I stood near the electronics case for at least 5 minutes while employees walked around us without asking if we needed help. I finally found the closest employee, told her I wanted to make a purchase. When she finished helping her customer, she just disappeared, so we left too. If you don’t want to sell us product, then we don’t want to buy.

So here’s my sob story — I went in to Pawn America with my (at the time) girlfriend a little over a month back and found an engagement ring she really wanted. It happened to be on sale, so while she was off somewhere else in the store I bought it without her knowing. I asked the sales rep what would happen if the engagement didn’t work out — he said that he’d always refund a returned engagement ring.
So, of course, the relationship didn’t work out — I went back to the pawn shop and, of course, the guy doesn’t work there anymore and they are unwilling to give a refund. They say they want to ‘help me out’ by giving me 60% of what I paid or take 100% store credit (that I had to spend it all at once!). So I decide to sell the ring myself.
I take the diamond ring to a jeweler who tells me that it’s actually an ENHANCED diamond (which they did not disclose to me). The ring is worth far less than what I thought. I call the manager of the store about this, and he claims that they are not ‘jewelers’ and offers to ‘help me out’ by offering 80% of what I paid for it. Defeated, I took the deal not wanting to engage in a legal battle (apparently the FTC requires jewelers to disclose whether a diamond is enhanced).
That said, DO NOT buy from this shop unless you know exactly what you are getting into. The sales people could care less about your experience with the store — all they care about is what they can fleece you for. If they lie to you, the shop will not honor it. Get everything in writing.
Of course, most pawn shops are probably like this. But please do your best to not make the mistake I made and think that these people have any qualms about ethics if they don’t think they’ll get caught.

If I could give this place no stars, I would. My husband went in looking for some subs for my daughter. They had several on the shelf. He asked one of the sales associates if the price was firm. He said to give him an offer & he would bring it to his manager. They didn t have a way to hook it up & test it so he offered $ 100, sticker price was $ 160. The manager came out to look it up in the computer turned to my husband & asked if he was f-​ing stupid. Ranted on about low balling & wasting his time. Then proceeded to yell and degrade the associate that was helping my husband right in front of him. Needless to say, the pawn shop across the street received our business. Will NEVER step foot in this place again. Manager should be fired. This situation was went wrong on so many levels.