Microtel Inn and Suites

I am highly pissed. So I was told that I couldn’t have my $ 100 deposit back because the aroma of tobacco was in the room… They told us smoking was illegal in hotels so my girl and I smoked outside we understood those terms nice and clear… So to receive your money back someone goes check your room at check out and makes sure nothing is broken no smoking has been going on etc. Check out time was 11:00am for us we woke up walked outside to smoke at about 10:10am we walked right back up to our room to get our items we had left in the room and ended up checking out at about 10:30ish the front desk clerk told me that I couldn’t get my money back I asked why and he went to go get the manager… The manager told me just by the scent of tobacco on your clothes that I couldn’t have my money back because the smell lingered in the room… He (the manager) even told me that’s he’s losing out on money just because a faint smell of tobacco left in the room from the jacket I was wearing… His bitch ass even started telling me about previous black couples he’s had stay there who didn’t get their deposit back either because of just the smell of smoke I asked him what did they have to do with me and my $ 100 deposit he started getting mad because he said I didn’t see where he was coming from and why I couldn’t get my money back. First of all anyone would be mad if $ 100 just gets taken for no reason at all I already paid $ 73 for the room and now money that I expected to get back I can’t have and I swear we didn’t brake a single rule in there that’s not fair at all … I would give this hotel zero stars but that’s not a option I feel cheated… If I would have known I wasn’t getting my deposit back I would have surely made them work hard for that $ 100 that was stolen from me. I was so mad I literally wanted to punch that man in his fucking face… Microtel is not worth it I wish I never even came there now I’m down $ 173 dollars just for one night at a crappy hotel… Please don’t come here unless you like getting cheated it’s plenty of hotels don’t choose this one please trust me it’s not even worth it.

A friend of ours who lives nearby booked this room for us. He was getting married and lives less than a mile away. He booked with George, told us that he George was very friendly. Tried to check in. Had to call our friend to come in and sign for stuff he had already signed for. Not a huge deal. Hotel was ok. What did we care as we were only planning on sleeping there. My husband left the wedding early so our kids could get settled and ready for bed. He asked for later check out times and a very snotty employee told him it would be $ 10 for every hour we stayed past check out. I didn’t know he already asked. Our friend came to drop me off and we were greeted by a canine unit and two squads. Doesn’t exactly scream safe to me. Employee was on his cell and ignoring us. I just wanted to double check my room number so I wasn’t pounding on someone’s door at midnight because I didn’t have a key. This guy was rude and when my friend (who installs computer systems and travels) asks him if we could check out later, the employee yells that it was $ 20 per hour extra. My friend was mad. He told the guy he could shove it and I went up to my room, while he left. I was greeted by at least 5 police officers and three people in the hall. The Roseville police department said nothing, didn’t say, «Go ahead.» «Stay there.» Nothing. So I passed and went to our room. Twenty minutes later, I get a call (it was almost 1 am) from the manager telling me he wants to talk to our friend and he was harassing his employee. I told him that our friend had paid for the room for us but he was not in the room at this time. He started yelling at me, telling me he was going to evict me and not refund the money for the room. I offered our friend’s cell phone number and explained that his employee was not at all pleasant either. I told him who he was going to evict – a middle aged couple and their two kids, and went on to say that I was concerned for my safety because of the need for police at this time of night. Turns out the manager has issues with his temper because he was evicting another room too. Don’t…just don’t. I have no idea how much the rooms run, but it was too much. Loud AC, thin walls, and an absolute moron for a manager.

Me and my boyfriend recently stayed at this Microtel hotel and I do not see myself going back. I know they had water damage which I understand but it really didn’t seem clean and also I smelled marijuna through the whole place and they also had no soap or shampoo or anything in the rooms. Things happen I understand just didn’t seem like a clean environment hope this can be addressed!

Microtel? More like MicroHell. My whole experience with this hotel started off on the wrong foot. I arrived at 1am after 9 hours of travel to find that my 7 day reservation had been canceled. I was able to get a room that night for the same price I reserved at but remaining night would be over double what I reserved for. There have also been charges on my credit card that the hotel staff cannot explain.
There is an older lady that hangs out in the front lobby. I’m fairly certain she is the owner and the 3 times I saw her she seemed gorked out of her mind. Once she was even passed out on a chair in the lobby.
The hotel was dirty and smelled like a high school boys locker room. Carpet was dirty in common areas as well as my room. Furniture had stains and the walls were paper thin.
Last but not least the continental breakfast consisted of bagels, stale cereal and thawed out eggo waffles.

So we get here for a wedding. The room was hot. The ac did not work. Waited 45 minutes for maintenance to show. Never showed up. We asked for a refund but were given another room. The ac worked in this room but the curtains had a black stain on them. The carpet was dirty and the bed had some questionable stains on it. The ac We were told because of construction? Well don’t rent a room if it’s not in working order. I was told later on that another person from the wedding also was moved to 3 different rooms because of ac. I wouldn’t stay here if I come back to this area again. Also lights burnt out in the room. Free wifi but it’s worthless. Can barely use it for Facebook. This hotel needs help!

The location in Roseville should have been my red flag. Upon check-​in a girl standing out front smoking was jumping around, screaming and arguing into her cell phone; I was literally afraid for my 3-​year old. The hallways reeked of cigarette smoke and had a faint but lingering smell of body odor. Unfortunately for us so did the room. Red stains on carpet, dirty mini fridge, worn and dingy mattresses with no protector or mattress pad but just a thin fitted sheet. We checked in around midnite and there were all sorts of (questionable looking) people milling about in halls and parking lot. Not a family friendly place to stay; will be leaving first thing in morning. Disappointed so late at night after long drive. Call to Wyndham’s 800 number was met with indifference on their end.
*Addendum It is now 2:15 am and I’m still awake due to neighbor’s loud television. Walls too thin! If you must stay here remember your own soap, shampoo and conditioner. A scent reminiscent of moth balls when washing hands is not pleasant. Red flashing light on phone indicating messages was annoying all night as I did not want to touch phone to disable it.

If I could give this place 0 stars, I would. It was dirty. The room reeked of smoke, even though they required me to sign a no smoking waiver. They didn’t clean the room during the day. They took out the trash and made the bed, but did not even attempt to clean the shower/​sink. The provided shampoo was mostly water, in a package the size of a ketchup packet. I ended up going out an buying a bottle of shampoo and body wash that I threw out after my stay because their products were that bad. The «breakfast» was a joke. I spent my last night at the hotel listening to a couple argue and then have sex; the walls are paper-​thin. It was awful. I ended up checking out at 3:30AM and going to the airport to sleep. To top it off, I left my charger there and have yet to find a staff member who will help me.
I usually like Microtel because they are standard, clean, and cater to business travel, but NOT THIS ONE. DO NOT STAY HERE.

The staff were nice, the bed was comfortable and it was quiet but it was not as clean as I’d like. The floor looked un-​vacuumed, several light bulbs in the room were burnt out, it lacked basic amenities (like a box of Kleenex) and the bathtub/​shower just did not look sparkling like it should. I don’t mind old and outdated but a place should be as clean as possible and this place was not.

Didn’t know what to expect. Outside could use a little attention but the front desk let us check out the room before we checked in. First room had a bit of a smoke smell but was immediately taken to a second room that was clean and livable. Beds were very comfortable and room was quiet. Perfect for short business stays or while on driving trips.