H2O Plus of Michigan

This place is interesting. It is a car and pet wash. Yeah, they have an area where you can wash dogs and other pets. I have not used that section, so, I will not comment on it. The coin operated do-​it-​yourself section is standard. They also have one unattended automated car wash to which I am partial.
So, here is the thing, when it first opened in about 2007’ish (I’m estimating), it appeared to be run by a nice younger family. It seemed as if that the family had regular 9 – 5’s, but bought this on the side. The family was friendly and would often be there to help people wash their cars.
It was really great. They kept the place was clean. The equipment was new. The automated car wash gave a superb soft-​cloth wash. Better than big name car washes around. I declared this place to be the safest wash for my car. There was no kid with a brush whacking at my car or trying to dry it with a dirty rag that previously had been dropped on the ground as you find at the attendant operated car washes. I started taking my car solely to this wash.
Then, something happened. The family was not around much. The equipment seemed to have ongoing issues. The automated machine would take my money, but not open the door for the wash. It seemed like equipment problems were more prevalent when it was really cold outside. However, a simple phone call or e-​mail and the proprietors would rectify the issue. Then, all of a sudden nothing. The equipment problems continued, but there was no support to address them. I was reluctant to go, as I was fearful the equipment would not work properly and I would simply lose my money. Eventually, the car wash closed.
The car wash has reopened. I assume there are new owners. In October 2013, I tried the automated car wash for the first time since before their initial closure. I was pleased. I returned a couple of times since. Every time has been good as I remember it being.
However, in the last week, I have driven here on several occasions, but the automated wash portion is closed. I can see people working inside. I hope that they rectify any issues. I hope the current owner keep it maintained, clean, and change the brushes often. It is a great wash, when it works.

While the car wash itself was OK, my husband put his debit card in to get $ 5 in tokens to wash my Jeep. It only gave him $ 4 in tokens and there is no way to get in touch with anyone.
The wash itself did OK, except for the «spot free rinse» — the water seemed to sputter and not want to come out of the hose.
I would have given a MUCH higher rating if they hadn’t stolen money from us…