Edible Arrangements

I just moved back to Roseville from the bay area and tried calling Shari’s Berries today. Let me say it was a complete nightmare!!!
Luckily, I found Edible Arrangements online, so I called and spoke with Erica… What a breath of fresh air! She was extremely helpful, knowledgeable and articulate! So much so, I inquired as to whether this was her franchise. She laughed and said «No, do I sound like it?» I said «Absolutely!» It’s so nice to encounter someone who is not only genuine but extremely helpful and detail oriented!!! Thank you Ericka!

Fantastic service. Same day delivery to our Aunt. Delivery person was so very polite, auntie like that. The lady on the phone was so helpful in getting my item ready to ship and got it to her. Now i have to call in the A.M. to order another for her birthday. Great to be able to trust such a company over the internet and phone. Keep up the great work. Thanks again.

I will never ever ever ever order this place again!!! Unbelievable!!! This employee call me at 12:40ish n said the delivery will be delay a lil after 1pm n I was find wit that then I call my hubby n c if he received anything yet n which he didn’t so I call back the store 369 n c how longer it will be n I was very nice about it until this employee which I ask for his name «Rockco» response to me very rudely n said by law they get their lunch break… I’m like what??? BY LAW… I know what the law is boy… That is not what I want to hear!!! I did pay over $ 180 for this… Never again I will order from this store n pls if there a real manager that read this pls call me or contact me it unexpected!!!

Love this place! Always welcoming and friendly! My family and friends love when I get fruit from here!

I placed an order Yesterday. To be ready today at 2pm. Was told by the employee that they would be ready in 5min. She was waiting for the chocolate to harden… Still waiting… 30min later…

I bought my dad an arrangement for Fathers Day. He loves fresh fruit so I thought I would give Edible Arrangements a try. I was happy when I saw the arrangement. It looked like the advertisement online. The service was fast and friendly. My dad was super surprised. He loved it! The fruit was very sweet and totally met my expectations. I will definitely be ordering arrangements from here again. Oh and for my birthday I received a coupon for a dozen chocolate dipped pieces of fruit. How cool is that?

Walking into this Location was not only a enjoyable experience, but the staff made me feel welcomed with a professional, friendly and helpful attitude… They offered a Sample of a Chocolate Dipped Apple and OMG it was amazing. These days, Customer Service is very hard to find, BUT you guys have done it and I am thankful for that.
PS…The Dipped Bananas are a great treat

Wonderful customer service, fruit always tastes delicious, and look beautiful! What else could you ask for… Will definitely come here for Mothers Day.

Great experience and wonderful service! The basket arrived just as ordered and timing was perfect. Staff even designed a custom baskets to match the theme of my party. I highly recommend edible arrangements staff went over the top to assist me on a short time frame! I will return and send my friends!

I wouldn’t have given this location even one star but i had to so i could post this review. Terrible customer service. Made me feel like I was a bother to them because I wanted to pick up 2 arrangements. However, the Stanford Ranch location was friendly and accommodating.

What great staff!!! They really know there fruit… Everything is fresh and amazing… What a great idea for Mother’s Day!

Loving the customer service and staff at this edible arrangements! It is kind of pricey which is frustrating, but that is every edible arrangements. However, this one off of eureka gave me a delivery time and were spot on and had a great staff, enjoy my time there.

My best friend was having a bad day, so I decided to send her something special to cheer her up. I ordered a box of a dozen chocolate covered strawberries online. They’re a bit pricey, but what are you going to do when you want to cheer up a friend 1,700 miles away?
The box of 12 HUGE chocolate covered strawberries arrived within the hour. Their poor driver had to contend with a somewhat cranky momma whose house has been Grand Central Station all day, but it sounds like he was extremely professional. The strawberries did the trick! Very impressed with Edible Arrangements!

Amazing customer service at this location. A little miss understanding on order and they quickly fixed plus gave a little extra treat for the mistake. I will always use them for my edible arrangement needs

I called the Roseville store to see if I could get something delivered the same day. I was told that for a $ 12 fee they could deliver it within 5 hours which was fine. The arrangement made it to my recipient and was aesthetically pleasing. However, I was a disappointed in the card that came with the bouquet. It included the message that I dictated over the phone but there were spelling, punctuation and capitalization errors. Not a huge deal in this case since I was sending it to a family member but still an annoyance.

I ordered a mothers day bouquet from Edible Arrangements it was absolutely amazing. I ordered it over the phone and I was helped by such a nice lady we laughed and talked while she was taking my order. She got everything i asked for.
When the arrangement showed at my door i was not home but it was meant for my mom anyways. The lady told me it would be delivered between 12pm and 5pm. It was 5 mins after 5pm mom my got it and it was a little melted but The fruit was very fresh and sweet and exactly how i asked for it and it even included the note i wanted.
Overall kind of expensive but my mom loved the whole thing which is all that matters!

Yes I purchased a group-​on.
Chocolate covered fruits are not cheap. Their website lists a box of 12 strawberries for $ 45. I purchased a groupon for the value of $ 50.
Anyway I called the Roseville store to place my order. I asked when is the soonest I can pick up the box of berries. The woman on the phone said at 4pm the same day I called. Then I mentioned I had a group on. She then told me that a group-​on requires an advance notice. So I would have to wait until the next day.
There is just something I didn’t like about how this went down. So I am disappointed because the groupon is supposed to attract more new business and give people a chance to experience your excellent service, products, etc.
No problem with the Folsom store, I bought online using the Folsom store and used a coupon code without any issues.

great gifts!
I needed something fast… called in my order one evening to pick up for next day morning. It was nothing fancy and probably one of their easiest orders to fill but the gal who took my order was very friendly and helpful since it was my first time to purchase from this establishment. The location was easy to access. There were no floor samples when I got there so check their website for photos and pricing and you can also place your order selection there… the gifts were a hit as expected! Thank you!

I purchased a Groupon because I was interested in sending a gift to my friend for her birthday.
I read all of the fine print, within the groupon and was stoked to be ordering an edible arrangement from this merchant.
WORST CUSTOMER SERVICE EVER!!!
I first tried calling at 5pm on a Monday and was placed on hold for 55 minutes. (Not kidding you). I tried the next day during my lunch hour and got a hold of male worker. I informed him that I was interested in making a purchase and that I had a Groupon and I was aware that I would need to pay extra to have it delivered. He informed me that he would not deliver to Sacramento. (They are in Roseville). I asked him what their delivery radius was, and he responded 30 miles. I say thats great my friends business is well within that radius. He then reiterated that he would not deliver to Sacramento.
Being a little puzzled I say «I thought you would deliver within a 30 mile radius, and the destination is well within that range». He responds with there are two other Stores in Sacramento and that I should use them if I want a delivery to my friend. I tell him that the Groupon is not valid at these store and he tells me «thats not my problem». I then go into that it doesnt state delivery options are not available within the fine print on the Groupon and he started getting incredibly snippy and rude with me. I ask if I can speak to a manager and get the all too typical «I am the manager». I parted ways with the snarky-​I-​really-​hope-​he-​is-​not-​the-​manager-​or-​their-​business-​is-​doomed by him telling me incredibly sarcastic to have a nice day.
Needless to say I requested a refund for my Groupon.
I would absolutely not recommend this business!!!

Made the mistake of attempting to rectify the situation by calling their corporate call center. After playing a game of phone tag (on my end) 4 times over I finally got another cold response from my local store, which included such gems as guilting me about the economy and how this looks bad on their ‘girls’ who need jobs as they are so hard to come by.
Also mentioned how this has «never happened» in 4 years — so I guess I’m lying.
Then asked *me* as the customer what I thought they should do about it. What a waste.