Dr. Lisa K. Nelsen, M.D.-Sutter Health

I see there’s a lot of reviews that don’t pertain to Dr. Lisa Nelson but she’s a pretty awesome person anytime I’ve had an issue shes always taken care and concern in following through. My second pregnancy was rough when I arrived at the hospital my baby’s heartbeat was dropping, Dr. Lisa rushed to the hospital on a Sunday while spending time with her own family to make it to the hospital to save my sons life. I can’t thank her enough for that. I will always feel grateful for her kind acts and making it her personal business to take care of her patients!

I escorted my sister to see dr Lisa Nelson because she was having gynecological problems. My sister absolutely loves and respects the doctor a lot, however the front desk coordinator Patricia is a disgrace to that office. I have never experienced anyone so rude, unprofessional, in-​experienced in what she does, absolutely no customer skills. Moreover she is a liar-​telling me she sent the authorization to the office their referring us to but haven’t sent anything except medical records. If I or my family were to go to that office, we would go only because of Dr Nelson.

Part of me doesn’t want to write a review because I want to keep her all to myself :) I LOVE Dr. Nelsen. Absolutely love her. She is the best Dr I have ever had. She is sweet, genuinely caring and very thorough. She is aggressive about cancer screenings and remembers small details about conversations we’ve had months before.
After I moved to the area, I quickly got pregnant and starting seeing Dr. Nelsen for my regular checks. She was so sweet and nice and the front office staff always seemed just as excited as I was about my blooming belly. The thing that I really, really appreciated was when it came time for delivery. I was a scheduled C-​section and on the morning of my delivery, she was there early and checked in on me. She was comforting and super nice to my family. When we got into the OR though, look out! She was all business, very professional and made it absolutely clear that she was in charge and I was the most important person in the room. I was so impressed.
She genuinely cares about her patients and I know she does her absolute best for everyone.

I LOVED Dr Lisa Nelson! I couldnt have picked a better doctor. The reviews on her crack me up… first of all to give a doctor a bad review because they dont take cash patients, they dont run your credit and ask for copies of your bank statements to see what kind of money you have laying around. And being a «buisness professional» that they are they should understand that is a HUGE liability the doctor would take, if they choose to not pay their bill, Lisa is out the money.
Honestly she is by far the BEST doctor I’ve ever had, I cant say enough good things regarding her and her staff. They are all so warm and welcoming, and incredibly helpful! I cried when I had to switch to an HMO, and couldnt keep her, but changing back to a PPO just ot keep her! She’s amazing and so is her staff!

I have to put one star as there is no zero option. She was recommended by my niece (one of Dr Lisa’s long time patient) Our family just moved to Roseville from the Bay Area. I have had some problems after a recent miscarriage (bleeding etc) and my husband and I wants me to be under a doctor’s care. Interviewing others our niece highly recommended Lisa. I was barely given a chance to speak because Patricia who answered the phone cut right through the chase «what kind of insurance do you have»? When I explained we are currently self insured/​cash pay she said «sorry hun we don’t accept cash patients. Completely caught off guard I said thanks and hung up. My husband was appalled and call the office back and question Patricia if I understood it right and with an attitude PATRICiA reiterated «That’s right! The doctor don’t accept cash payments. My husband ask how so as he never had experience this before specially in Sutter health. PATRICIA said «because they don’t want people to get involve with more than they can afford». My husband nicely explained that our business as real estate and mortgage brokerage is quite capable of paying any bill and is probably more stable than many insurance company. Patricia said if my husband wants to talk to her supervisor instead he said yes and after a lengthy hold a lady came on and quickly told my husband that those are the rules the Doctor has set. He asked again how can that be possible to deny medical care to cash paying patients w/​o even looking to out referral or confirm our ability even though in Sutter Health website shows her as taking new patients. We asked how can the medical board put up with this but I guess there is nothing more to say so the SUPERVISOR laughing said «ok hun» and hung up! Our family does our business medical or otherwise with only the top professionals sad to say someone with such good referral got scratch of the professional list! We prefer people who bring honor to their profession and sincere care for what in this case is my health!

I was never given the chance to even meet Dr. Nelsen! The horrible rude woman that answers the phones needs to be fired! I believe her name is Patricia, and the terrible service that I received was unbelievable! I just found out I might be pregnant; all the reviews on Dr. Nelsen for the most part are really good so I really wanted her as my doctor. I called and I asked if she were ever available on weekends, Patricia basically laughed and said very condescendingly, «um no, that’s going to be hard to find.» I’ve never done this before and I work Mon-​Fri so I thought I would ask, there was no need to be condescending. The she gave me the dates the doctor could see me according to my last missed period. The first appointment conflicted with work. I asked if there was a later date that she could fit me in. At this point her whole tone changed. She said,” no.” sounding annoyed. I politely asked, «So there is no other possible appointments available in the next month?» now she became very snooty and said, «Well that’s the only time the doctor will see you, any other place will tell you the same thing because you will be about 7weeks, she is the only doctor here and no one helps her so you just have to be flexible.» !!! Who the hell says things like that?! I explained that I’m scheduled for work that day and I would get in trouble if I call in, if it’s a later date I can possibly switch with someone. Then she said again very condescendingly, «Look honey, all of us here need to take days off to see the doctor, there isn’t anything available that day but I’m fitting you in anyways, (like she’s doing me a favor?!) According the blah blah law your work has to let you off to go to the doctors.» At this point I’m so frustrated and I’m already overwhelmed that I might be pregnant and I’m not ready to tell anyone, especially not my boss and I feel like I’m going to cry. I told her fine, keep the appointment but I don’t know if ill make it because she refuses to work with me, and hung up. She called back and said that she spoke with her supervisor and they feel like they are not a good fit for me and they have cancelled all my appointments?! Wtf? Patricia needs to be fired and I hope Dr. Nelsen reads this. I’m sure she’s a great Doctor but front desk is terrible!!!