Astound Video Duplication and Transfer

Terrible customer service attitude. I ended up getting something that wasn’t what I wanted and had to go elsewhere to finally resolve the situation. I felt like I was dealing with the comic book guy from the attitude…
For what it’s worth, I emailed them after having the poor conversation. The owner emailed me, but when I asked for his number to resolve over the phone instead of email, I never heard back.

Was very disappointed with this place. I had them do my wedding slide show. Brought in loose childhood pictures and a memory stick of pictures of my husband and I. They put the childhood pictures on the slide show, but forgot to put the memory stick of the pictures of my husband and I. I guess I should have reviewed the slide prior to showing it at my wedding, but I just trusted that they had completed it. So there were zero pictures of my husband and I at our wedding slideshow. They did say they would fix it after the fact, but that really didn’t do us much good since the wedding was done and we probably would never watch the slideshow again. I understand that mistakes can be made and I would have been happy if they would have given me a partial refund. They were not willing to give any sort of a refund though, so I was pretty disappointed.