Pizza Hut

Pizza Hut must not know this store exists. There is no way anyone from their corporate headquarters would approve a single item out of this kitchen. I grew up in a small town that ONLY had Pizza Hut. Whatever they serve here is not Pizza Hut trust me. It is the worst pizza I have ever had and tastes nothing like Pizza Hut pizza. The quality control or is so terrible they can’t even make simple plain bread sticks correctly. I can only hope that somebody does a complete overhaul on this place soon and establishes the quality that we all know and love about Pizza Hut.

If I could give zero stars I definitely would! I have tried 3 different times now to figure out why Pizza Hut can never contact me with the actual store let alone connect me to the correct location ! I am litterally 0.3 miles from this location in the apartments right behind this store and have been directed to dominoes (3.8 miles away) each of the 3 attempts I have made due to the frustration y’all have caused! I spend 15 min with the hotline people trying to argue with them about where I am! You all need to update your system immediately! I can guarantee you’re loosing a lot of customers due to the lack of information.

This is the worst service EVER! I ordered 2 medium pizzas, 2 orders of French fries, and a Hershey cookie. Let’s start with the time. The delivery was 2hrs late. When the pizza arrived; it was cold and not all of the toppings were on one of them. I called the store and talked w/​Alexis; the Manager who apologized and said, «I’ll make sure I have them check the toppings». She then said, «We can make some more pizza or credit you $ 20. Lets’ star with the fact that I paid $ 24.87 and gave a tip to the driver yet the refund is $ 20. There’s no way I would’ve ordered the pizzas again and wait until 11pm to get them. The Manager sounded very young and was obviously inexperienced. I intend to contact my bank tomorrow and reach out to their Corporate office. It’s the principle of the matter. Very unprofessional… If I could give it no stars; I would but the site won’t allow it.

This is the first time I’ve ever seen a spinach pizza look like a salad. I’m assuming the management doesn’t care about quality control because if they did, they never would send out pizza that looked like this. The spinach was juat thrown on after the pizza was baked. Pretty sad.

Good pizza!!! I ordered for lunch n received for dinner they took a long time for delivery…

This place is horrible. Never again will I go back to this place. It took over an hour to get our food on an order they cancelled by accident and it still wasn’t right. At least we got a refund for the time wasted.

The Pizza Hut at Brazos Town Center in Rosenberg, TX is poorly managed and/​or staffed. Today was the third time since I started counting that they cannot get one of my orders correct. I even made the order as simple as possible (1 topping nothing special) in hopes they would get it right. Let’s start off with a back story. Had a work meeting and ordered 8 pizzas. Some of them were cheese lovers which comes with Alfredo sauce. They don’t like Alfredo so we change it to classic marinara. The employees at Pizza Hut obviously didn’t read the toppings and sauces because they still made it with Alfredo. The second time I ordered pizza with my family and did the same thing with one pizza, substituted the Alfredo sauce with classic marinara. They messed it up again so we took it back to the store for a remake. After explaining to them what was needed to be done they still made it wrong again. So we had them remake it and on the third try they finally got it right but didn’t put on my crust flavor. Tonight, I requested something simple. Order was placed at 7:44 for 2 large pan pizzas with beef. That should have been simple enough to make, we were wrong. My wife arrived at the store to pickup the order plenty of time after the time it was supposed to be ready (8:02pm). They gave her two pizzas, one a beef thin with pepperoni and one a Canadian bacon or something with those combination of toppings. Of course, that is only halfway close to what we ordered. Where was our order? It was either given away or never made. So they then informed her they were now out of pan Pizza at around 8:13pm. Why did they not call me right away and inform me of this so I could change my order? We had to wait to pickup to be told this. So now she had to wait even longer for them to make different pizzas. We finally were able to eat at 8:45pm. This always happens at this Pizza Hut location. I can even give a bad rating on the survey that the receipt tells you to take and still no management will correct any of the issues. So this post will probably get overlooked but I will make it my duty to make sure I post this review everywhere and every time they mess up. Hopefully someday they will step up their game. Dominos and Papa Johns never have this issue when I order from them.

How long should a pizza sit on the end of an oven conveyor before its boxed? If your answer is «an extended period of time» and you like cold pizza… this is the place for you.

Tried to place an order for delivery on a Wednesday night about 8:30 and was told it would take 3 hours to have a pizza delivered. This is not the first time I’ve had a Pizza Hut tell us some unreasonable amount of time for a delivery. We will never order from Pizza Hut again. Papa Johns it is from here out this is ridiculous. I hope a manager sees this 3 hours for a pizza delivery is unacceptable.