Sunnyside Stables

This business has some of the worst customer service I have ever experienced. It is literally run by teenagers (I know this because I spoke with the Mom who said it was her daughter Ashley, that handles all birthday parties and she told her about what happened with me.) It took two weeks for the girl (Ashley) to even respond with a date and time on a weekend I inquired about for my daughter’s birthday party after I sent multiple texts and emails. Then, after all the multiple texts and emails that I sent over that couple of weeks there was somehow a misunderstanding about my daughter’s birthday not being a «birthday party» but just a trail ride. How in the world she misunderstood when I clearly stated several times that it was for my daughter’s birthday, I will never understand. I was told on the day OF that there was a difference and in fact I had to have a minimum of 5 riders for a birthday party to get the rate of $ 45/​rider with the birthday child free, otherwise it is $ 60/​rider. This minimum number of riders was not listed on the website at that time (they later added it after our «misunderstanding») nor did she mention it during her few exchanges 3 weeks prior to her birthday. She could have clarified with me whether I wanted just a trail ride or a birthday party at any point. I had never had a birthday party there. I didn’t know what to expect. There was no explanation on the website nor did she bother to mention anything different about their parties vs trail rides. The website only listed 90 minutes of horseback riding, nothing else. She ended up telling me I could have the rate of $ 45/​rider but my birthday child would not be free. That was their mistake they should have made right with me especially after all the hassel. I could have canceled but that would have been a big disappointment for my daughter’s birthday as that is what she wanted to do most of all. So I paid a little more for my husband and I to make 5 riders total. It’s fun if you like horses in general, but they don’t have the best views on the trail. It’s a single file line ride along a lot of corn fields with a loop that covers what we already rode heading out and returning. I will save myself the frustration in the future and go with a much more professional business that hopefully offers a more scenic ride even if it costs a little more! It’s worth it to avoid this place.