Holiday Inn Express & Suites

Stayed here for one night and was not pleasant. Bathroom was old and room was outdated. Hallways have cracks and damage everywhere. They have free wifi which is great but I couldn’t connect to it. Wish I could have stayed somewhere else.

We had a wedding in Summer 2015. We were promised a very cooled room and got the hottest wedding ever. Guests were fanning themselves, servers were complaining and people were sweating. The management of this place and the hotel refused to return our phone calls for the last 8 months. Victoria Banquets runs many venues and this owner doesn’t care after he has your money. Holiday Inn Express management is no better. DO NOT book with these people.
The woman assigned to our reception was new and not the one we had worked with and were promised Oh did I mention a wedding crasher came in twice, Great Security Holiday Inn Express !! RUN FROM THIS PLACE. They promise you a wonderful experience and then don’t care what happens on your wedding day.

It was clean and the front desk was very friendly. Gym and pool were also clean and decent. Bad review is for the quality of the building.
Luggage carts VERY wobbly and unmanageable, lobby pretty shabby, handicapped doors NOT WORKING (unacceptable!!), old elevator.
In general I LOVE Holiday Inn Express’s. The room was still sticking well to the concept — sink/​vanity, Keurig, bedding, all well vacuumed and dusted — but the carpet, curtains, peeling wallpaper, shower, outlets, lamps… everything was just very old.

I stayed over here this weekend (January 30^th –31^st) with a couple of family members and it was a decent stay! The beds were comfortable, the pool was nice and big (we were the only ones in there so it was better!), the front desk people were friendly, and the other guests weren’t loud or rowdy at all, so we slept well.
The only complaints I have are that the heater would go off during the night and it was loud and would wake me up sometimes and that the housekeeper tried to come into my room while I was showering. Like, I heard her knock on the door and try to unlock it. I don’t know if she knew I was showering or not, but it was a little weird.
Overall it was a nice stay. I would recommend it.

The hotel is Nice but the breakfast should be included in the hotel stay ! You have to have a Voucher for breakfast! That’s not cool ! The breakfast wasn’t heated up enough! The pancakes were hard ! The eggs were powdered ! & to top it all off the breakfast is 12.95 per person ! Stay here but don’t stay for breakfast!

Hoping we just had very bad luck during our stay, but once we were in the room (after an unfriendly check in experience)… It was obviously not very clean. We had only one night to stay before flying back to the West coast so decided to just fall asleep. I pulled the sheets off that had spots on them (ewww… Photos included) and we crashed for our morning flight. The windows had broken seals so it was noisy, chilly, and damp smelling. Breakfast ends at 9:30 which is early for an airport hotel (when everyone is getting in and flying out at odd hours), and there are no fridges or microwaves in the room, strange for a hotel without room service.
Checkout was equally unfriendly and the shuttle driver was cutting his nails in the shuttle before leaving for the airport. We were pretty floored because we’ve always had good experiences at Holiday Inn… This one however, we’ll avoid at all costs in the future.

It was kind of a blur, as I was there for a quick night before a very early flight out. But given that was my experience, there are some positive takeaways and lessons in brevity.
First, check-​in was less than 60 seconds. I hand them my credit card and ID, they punch a few keys, they find the reservation, and then before I know it I have room keys and I’m on my way.
Second, I had a very early flight out, and this thing is perched on the edge of O’Hare. I left the hotel at 5:20am, I returned a rental car, took a shuttle, and was at security by 5:35. Bam.
Price was actually reasonable, especially for Chicago. Free parking, free wifi… and enough plugs in the room. Those are my other biggies.
The parking is free, but a little bit of a walk from the hotel lobby. A small complaint and not much they can do about it.
Perfect when you get in late and up early, and need a quick in and out.

Thinking about booking this venue for your wedding reception or another important event in your life? Think again. My husband and I had our 200 person wedding here in July 2015. The Victoria staff were extremely great to work with… up until they received our final payment (total payment was $ 20,000) three days before the wedding. Please read our review before booking with this disappointing and quiet frankly, embarrassing venue.
Our reception started at 6pm and guests started arriving at 5:30pm. The lobby outside of the reception hall on the 9^th floor is not air conditioned so our guests had to wait in an 83 degree area. The Victoria managers would not open the doors nor did they suggest guests to go wait in the cool lobby on the first floor. The doors finally opened at 6:05 pm after my husband asked the Victoria managers, Jennifer and Collette to let guests in. As the bride, I entered the room at 6:20pm and immediately noticed how warm the room was. The drapes were open which would be okay if the sun had set, but it was still shining in. My husband and I had attended 3 weddings at this venue last summer and never experienced this type of warmth. We would have never selected this venue if we knew the AC would be a possible issue. My mother and I both asked Collette to check into the AC several times from 620pm-​8pm. She reported back that the room was «as cool as it could get».
My aunts had to return to their hotel rooms to put on different dresses during dinner because the dresses they were wearing were too warm for the «AC» room. Some guests started leaving at 9pm because they were uncomfortable and my husband and I had to apologize on behalf of this venue. At 9:15pm I asked Collette again to check on status on AC. She volunteered to go floor to floor to look for the building engineer as he could not be reached by the front desk. While Collette was gone, a homeless man entered the Penthouse in jeans and a t-​shirt. He walked around the tables, passed by the gift table, etc. One of our guests noticed him, escorted him downstairs, and watched him walk across Mannheim Road. I kid you not, the man returned later in the same shirt and shorts! This time around, my mother, the mother of the bride ran into him and made sure he never came back since Victoria was not really manning the door.
I wish that were the end of this escapade. My husband and parents both contacted Victoria and Holiday Inn Express the Monday following our wedding. We requested a meeting with both parties since Victoria rents the Penthouse space from the HIE. Mario Ferraro (owner of Victoria) and Tom North (GM of HIE-O’Hare) refused to return our phone calls. They take your money and turn a blind eye on the wedding day if something goes wrong.

I am reviewing the Banquet Hall and Hotel.
We had our wedding here this summer and it seemed all would be great. On the big day, we found out that would not be the case.
On the day of the wedding, the air conditioning in the banquet hall was not working properly. It led to an uncomfortable evening for many of our guests. The bathrooms for the banquet hall had to be at least 90 degrees (no exaggeration, it was that bad!). The hotel continuously looked for the building engineer to fix the problem but he was nowhere to be found for a long time. When trying to communicate our concerns and frustrations with the management of the hotel on that night, they were slow to respond and even slower to fix the problem of the temperature being uncomfortable.
The service from the banquet hall and holiday inn was great leading up to the event; however, once they receive your money, their service suddenly deteriorates. The banquet hall and hotel management were dismissive and unresponsive towards us. They refused to return phone calls or agree to meet with us.
I suggest you choose a different location for your night stays or for any important events. Both companies will make you seem important until they have your phone. Once they have it, they’ll leave you disappointed, frustrated, and, quite simply, wronged

I am not reviewing the hotel, because I didn’t stay there. I am reviewing the Victoria Banquet Hall. I thought the wedding (in July 2015) I went to there was great. This is, I am sure, due partially to my super-​organized cousin who had every detail planned.
The food was good though. Great bread with three kinds of butter. Three choices of entrees including one that was vegetarian, which makes me a fan. for sure. There seemed to be enough champagne and the bartenders were pretty fast. They also gave me whole cans of diet coke, which I really appreciated.
The view is pretty good from the top floor where the hall is located. It sort of more of the airport, but it’s a decent view anyway. The dance floor was fairly large, which was nice. The road construction in this area has been going on a LONG time, so I have to believe eventually they will finish it and it won’t be a problem. As far as I know there were no hotel room issues with the Holiday Inn Express and this event, but, then again, I wouldn’t want to mess with my cousin if there were any problems. I am pretty sure she made sure everything was done right.
I would say it was worth a look if you are having a moderate sized wedding and it fits into your budget.

Stayed here only for one night before a flight. The rooms and complimentary breakfast were average (what you would expect from any holiday inn) but the location close to the airport was very convenient and the shuttle buses were on time both picking up from the hotel and from the airport.

This is my review covering the Banquet Hall, and the hotel rooms.
I was surprisingly highly impressed with the banquet hall, Victoria Banquets, on top of this Holiday Inn Express.
Cons: Siri was really unhappy with this location and I circled around quite a bit to find my way into the parking lot. There’s an obscure lot for trucks, and another (hourglass shaped lot) which is dark, poorly lit, cracked gravel all over, and no valet service. This was not ideal, considering I was wearing 6″ stilettos for a wedding, and I worry about safety. I definitely did not feel comfortable walking to and from my car.
Pros: The Victoria’s banquet hall was BEAUTIFUL. It’s on the penthouse floor, and only serves one party (unlike other venues that service multiple parties and you may accidentally crash the wrong one).
This honestly had the best food I’ve ever had at any banquet hall affair. Soup: a vegetable medley that was so flavorful! celery carrots. that sorta thing. Bread: they had 3 different butters. Who has that?! A regular whipped butter, pesto, and sun-​dried tomato. Salad was decent with a sweet vinaigrette.
Best steak from a banquet hallThey had hefty sized portions of steak that were cooked well. Didn’t need a sauce because it was flavored and seasoned to perfection (although they did provide A1 on request). (My only gripe was that the green beans were way overcooked).
For the bottle service, they provided a cabernet sauvignon that was delish! even anti-​red-​wine-​ers liked it, and we were given a second bottle to the table once the first was finished. Service was great and attentive… there were really no issues.
i’d actually say this is a great venue to host an event, and I’d be down for it. Our event shut down at 12:30, which I believe is later than the typical midnight affair. I’d recommend!
Hotel: Clean and standard and no issues, aside from difficult to maintain the desired temperature in the room. I did enjoy the sheets and pillows!

I stayed here with my boyfriend after seeing the Eric Church concert at the Allstate Arena. The price wasn’t bad and the room was nice. Seemed like most other guests were from the concert as well. The only thing that annoyed me was the front desk. I of course forgot a toiletry item and when I called down to the front desk to see if they had any no one answered. I had to call three or four times before I could get someone to pick up.

Was there for a 2-​day business meeting.
Staff assigned to our meeting was attentive and cordial.
But… Sleeping room was not great at all. Bathroom door seemed to have been punched in, and covered with black marker or paint. Ugh!
Now for the kicker — i left my coat in my room, which I realized after I had checked out, but before I left the hotel at the conclusion of our meeting (about 6pm). Went to the front desk — anybody in the hotel with a key to get into their lost and found was not available, gone for the day or just not available. So, the kind lady at the front desk said they would ship it to me the next day.
Next day I received a call from housekeeping, who needed my credit card in order to ship it. The manager of the hotel refused to pay for the shipping, even though I had never left the hotel and the reason I couldn’t get my coat was because they couldn’t get into their own lost & found room.
Never again.

Great customer service. Such helpful and friendly staff and their airport shuttle is a definite plus. Also great food options at their restaurant downstairs!

Came here specifically for my BFF’s wedding on the penthouse floor at the Victoria Banquets and let’s just say the place is BEAUTIFUL, big beautiful open space, from the view that you can see thru the big open windows to the lay out it’s just perfect.
I did stay the night in a room and the rooms are pretty clean LOVED the pillows!!!
I can’t wait to stay here again!

Pros: The staff was very friendly and accommodating. Very pleasant check in process and they offer you extra treats or points if you are a rewards member. The location is convenient to the airport and there is a shuttle offered, complimentary. There is also complementary parking. There is an mechanical arm at the parking lot and it would appear that you have to pay buy it’s free. The gym is standard, two treadmills, one stationary bike, weights a towel section and a water fountain. The breakfast was standard as well.
Cons: Overall I’m very disappointed with my stay. When I went through the front doors there was an overwhelming smell of chlorine from the indoor pool. The smell hits you immediately. The walls in the rooms were paper thin and the receptionist put me in a room next door to a family. I was able to hear the details of their conversations and the sounds of LOUD snoring kept me up all night. The issue that pushed me over the edge was when I was showering. The water pressure from shower head was pretty weak but after a few adjustments I was able to get it right. Only to notice that the water was draining extremely slowly, and standing water was accumulating in the tub while I was showering. It’s the most disgusting thing to be standing in dirty water because of a clogged drain… total pet peeve and unsanitary.
Overall: what a let down, holiday inns are usually great and is my favorite places to stay when I travel. I won’t stop staying at holiday inns but never at this location. I saw on the map that there was another holiday inn in the area. I will give that one a try for a comparison on my future travels to Chicago.
Would I recommended this location to a friend: no.

Front staff desk was great at check in and check out.
We had a issue with our shower. There was no pressure at all, just drips. Called front desk and they said they send up an «engineer». He came up and verified it wasn’t working. He called down requesting a new room for us. Said he’d even upgrade us for the inconvenience. Moved one floor down to the exact same sized room. He said he’d add 1100 points also but I haven’t checked that out. Shower in new room still had no pressure but at least a steady stream. Room was clean, bed was ok very soft
They do offer a free breakfast but there is little offered for us healthy eaters besides fruit.

Hotel is old but clean, rooms and beds are nice. They don’t deliver papers to the doors, no big deal. My only grip is the bathroom, the sink is angled in the corner so you have to turn sideways from it to look in the mirror to shave.
You cant use the toilet and or shower in any position unless the door is closed. Minor annoyances I suppose.

Nice hotel within a few minutes from O’Hare. Close enough that you will see and hear planes a lot, but the hotel has decent amenities and great and friendly staff.
Everything was pretty cut and dry here — standard HIE stuff, clean sheets and good location. Pool was a lot of fun for our kids, and Harry Caray’s across the street was great eating.
Notably though, I felt like customer service here was great. Especially Esmerelda, she was very very kind.