Sally Beauty Supply

I wouldn’t give this place a damn star!!! Horrible customer service I walked in looking for something in particular and the store was so small there were carts blocking aisles and I was hoping to get the girl to help but she didn’t even bother asking if I needed help but was willing to help others that had walked in after me I as I was walking out the girl had the nerve to make a dumb face because I had my 2 kids with me!!!
I ended up walking out and went over to Ulta beauty where I was able to get what I needed and ended up spending a lot less money and got a better product!

These 4 stars are given to Veronica and Dianne who really helped me out with choosing the color for my hair. I have faded brown hair so I decided that I wanted to even out the tones with a dark Ash Brown, and this time I was introduced to a new brand: Ion Crème. They were very helpful and very patient with me as I asked a lot of questions making sure that I knew what I had to do to obtain the color. However, the one star taken is for when I went back to dye my hair at home, the color did not take to my hair, not even the white hair that i had took the color. The only parts of my hair that took on the color were the roots and the tails/​ends of my hair that had lightened. I think I’ll stick with my Loreal brand next time I’m back in to dye my hair again.

It could be unrealistic of me to have high expectation as a professional but be prepared to have your google search engine on, getting any kind of information about any products is impossible, when you ask for Info it’s almost like they’re pulling it out of their rear ends. Most of the girls are friendly but having any info on product that is stocked or even knowledge that they carry what you’re looking for or even something similar they severely lack.

I really like this location, the employees are very nice and friendly if you need help or have a question they are very willing to help you, Veronica is very nice and helpful, when I go in to shop for what I need I like when she’s there cause she’s NOT RUDE AT ALL, I GIVE VERONICA 5 STAR’S. I’ve been to other Sally’s and the employees don’t even greet you or ask if you need any help. So I say don’t go to any other location come to this one if you can.

I came to this place looking for a trimmer, when I walked in I was greeted by one of the ladies she offered assistance and asked if I would like to see one of the clippers she told some of the differences between the machines which helped me decide I also bought a 5 in 1 cleaner that she suggested, I’m very satisfied with the customer service, I will definitely come back for a replacement blade when my becomes dull

Conveniently located in Rose City Plaza, this place offers a wide variety of hair products and accessories. Came in the other day for the usual Echo ice hair styling gel and was greeted at the door by their enthusiastic staff. They were more than helpful in helping me find the product I was looking for. The cashier was easy on the eyes too. ;)

I recently went to the Rosemead Sally Beauty supply to get some hair color for my friend’s mowhawk. The woman there, Veronica, was so helpful and knowledgeable. She made me feel really confident about the color she suggested and the way to accomplish the look we wanted. I felt really good when I left and I wanted to make sure I gave her a good rating because I think it is important and helpful to give reviews on experiences, whether good or bad. This one was good!

Worst customer service ever 15 minutes I waited to be assisted that was 15 minutes away too long. The girls were in the front gossiping there was no 1 else in the store except for myself if I could give it zero stars I would. I’m never coming back

This is the worst Sally’s, I have ever been to. The staff is rude and don’t know a thing about hair products. It’s like they hired beauty school drop outs. You ask them a question and the act like you are not there and walk away. If try to return something that is unopened and with a receipt they tell you that you need to return to the store where you originally got it from. I will only go to the location in Temple City.

customer service is terrible! Don’t go there… I bought a conair diffuser came home used it for a couple weeks and it ends up breaking from inside, so I figure ok it might be my blow dryer that it’s not a conair (even though the box said universal fit for the diffuser) I went to Target and bought a conair blow dryer same thing happens the diffuser breaks from the inside… I go and show them what has happened to both of these diffusers that I had purchased within a months time and the little rat whom is the asst manager starts telling me that they need a receipt because the diffuser looks old and used… Ummm, yeah stupid how do you think it broke??? I used it!!! She kept on repeating herself I need a receipt, I need a receipt, totally unprofessional… what did she think that I was lying to her?! don’t shop here and if you do make sure you have a place for their receipts in case the product you brought is not what you expected, but from reading the reviews it seems like a receipt still is not good enough! Sally Sucks and so does the rat that works there…

OOH I LOVE Sally’s! and it’s right near my gym! Score!
Ok so came in here last week to buy developer and toner. done. Got home. crap this is not toner, its hair dye. To be fair I’ve done this before, the boxes are right next to each other and look alike. No biggie, I’ll go exchange it. Again I’ve done this before, exchanged cos I goofed. no probs. I go in and she’s looking at the receipt and says ‘your receipt says you bought toner’ and I’m like oh cool great so I’m not crazy I thought I grabbed toner, but that’s not what’s in my bag. Can I go get the toner I want and exchange. She brings the receipt and box to some other girl stocking shelves. We don’t carry this anymore. ‘Ok, well I don’t want another one I want to exchange for a toner’ No we don’t carry this kind anymore, we don’t even have it in the store. We can’t even take it back and exchange it for you. ‘what? I just came here last week and brought this home from your store. how is it discontinued or not in stock and seriously you aren’t going to let me exchange?
Just totally blew me off like I was trying to pull a fast one on them. seriously I’m grown with a good job, don’t need to scam for a 6 dollar bottle of hair product, I was just trying to make my purchase right since something obviously went wrong. Don’t know or care where your out of stock product came from. Don’t know how it ended up in my bag when I clearly was charged for the toner I wanted but I’m seriously unimpressed with the lack of customer service here. I wasn’t asking for a refund or cash back or store credit. this could have been made this right by just exchanging a $ 6 box of toner. I spend almost 100 a month on makeup, hair, and beauty products. I’m happily taking that business elsewhere rather than feel like I’m getting accused for some silly shady crap. VERY disappointed.
Boo. I hate this Sally’s. I’m telling everyone I know. so lame.

The best customer service! I’m a little retarded when it comes to girl products and the service girl was so nice in helping me find an appropriate hair brush. She wasn’t condescending or talked to me like an idiot.

No, thank you.
I get my eyebrows maintained at Kaya Thread which is in the same shopping center as Sally’s. I needed some eyelashes for my night out at the Edison and was running short on time. So, you can image my excitement when I noticed the big Sally’s sign in the SAME parking lot.
Upon entering the store, I was asked if I needed help to which I politely declined. As I stood in front of the eyelash section trying to decide on a look, I got asked again if I needed help. I found it a bit irritating but chalked it up to the eager high school drop-​out just doing her job. However, instead of going back to the counter to play Candy Crush, she pretended to stock something nearby as she watched me. LIKE A HAWK.
I thought maybe I was being paranoid but as soon as I walked away from the eyelash section with my new Zooey Deschanel lashes, she rushed up behind me and asked again if I needed help finding something. Again, I politely declined only this time she responded by extending her hand and demanding, err, asking, if she could hold the lashes up at the counter for me.
Now, I’m thirty-​one. Long gone are the days when I’d even consider stealing. Especially some $ 4 pair of throw away eyelashes. While I doubt she intended to offend me, she definitely did offend me.
The inner me fantasized about throwing the lashes at her face and bumping into her as I stormed out of the store living out my inner «Mean Girl». But instead, I resisted the urge and allowed her to hold the eyelashes up for me at the counter.
In closing, Sally, I have some advice for you. Invest in a good security cam and/​or training for your staff so that they don’t make your customers feel like a cavity search is going to be required before exiting the store.

I’ve been here twice and both times the staff was unhelpful, unfriendly, and the customer service was AWFUL. The only reason why I even came here is because it’s only one of the closest stores to get hair bleach. Next time I’m going the extra mile and go to another store. Don’t waste your money here on these people.

I was very hesitant to come to this store after all the reviews about the rude customer service. I honestly thought about going the extra mile to the other Rosemead location. But, I was so lazy and I figure I knew what I needed to get and I could get in and out before anything starts.
When I walked in, a staff member greeted me and asked if I needed any help. I told her I was looking for the ION straightening shampoo. She directed me right to it and asked me how it works. I went into full advertisement mode promoting how much I love the ION shampoo and how effective it is.
I grabbed a couple other items and at the registered, the same girl was ringing me up and very friendly. I did not receive any bad service, thank gosh. My only thing about Sally Beauty Supply is all the stores (in the SGV area) are very narrow and it’s hard to walk around someone in an aisle.

Sometimes, the workers are nice but most of the time, you can tell they’re pretty stuck up. Makes my shopping trip less pleasant, but I haven’t had any serious problems, so it doesn’t bother me. And this applies to other Sally’s. They’re all the same in my experience.
Prices are whatever. The $ 0.99 Sally Girl products are really not that great in quality and value. For $ 0.99, you may think… hey! This is cheap! But in reality, a dollar should get you more quantity and quality. If you want decent/​good dollar makeup, buy E.L.F. Cosmetics — so much better!
Sales are the only time when stuff is actually worth buying. They have really good sales. For example, recently they were having a sale on my $ 50 wax kit. I think it was the kit plus another tub of wax for $ 30.
One of the things that really sucks about Sally’s is that they are really behind on the technology game. Registers are old, so they only accept one coupon per transaction. Websites aren’t updated either so prices aren’t the same as in store.
I like their eyebrow pencils. The color selection is awesome, some really nice cool toned browns. Although, i have noticed that every single time I use the pencil, my eyebrow hairs are pulled out, which is weird because the pencil is so creamy.
Another thing, the rice powder here I heard amazing reviews on so I decided to pick it up and try it for myself. It’s okay. That’s all I can say. The smell is pleasant and it gives you a natural finish. Don’t recommend if you have oily skin and need a matte finish.

This store hires the most rude and obnoxious staff on earth. Bad customer service and idiots on the phone. If there was a option for ½ a star, they sure earned it!

I sincerely dislike this location, the service is terrible. I use to shop at Sally’s all the time due to this big blonde bleached hair girl I don’t shop here anymore. I was laughing with my friend and she thought I was saying something about her. So when I was leaving she follow me out and Said «what bitch got something to say to my face». Overall she was rude and their not much help.
If you’re going to go to Sally find another location.