Linden Volkswagen

Recently, I visited Linden VW — and left a very, happy camper!
My salesperson, Lydia, the General Manager, Wayne, and their team made it so easy to buy a car there! From the moment I arrived, I was treated fairly, professionally, and expeditiously, and I can say, without hesitation, that I would buy there again — and will even refer my friends and family.

Agreed to a price, signed a hand written contract. Came back to pick up the car and they had a nicely typed final contract, all ready to go. Unfortunately, it was not the same figures we had agreed to 3 days earlier. Suddenly the finance rate had changed, and the rebates were no longer available. The car is fine, just find another dealer.

Bought a 2014 certified pre-​owned Passat. The car is beautiful, genuinely smooth ride with a simple system inside. I’m really happy I pulled the trigger on my decision to get a car. I really worked hard for it and deserved it. I love driving it around and now I have something to look forward to before my long drives to and from work. I wouldn’t have what I have today if it wasn’t for the salesman JR, all in all the place is very professional and full of life inside, but JR is the man! He’s very patient and tells you everything you want and need to know. We took step by step of the process extremely slow and gave me the best understanding of each part. I really can’t thank him enough such a great experience. Life changer and it’s all because of JR and Volkswagen.

Buying a used car can be a crapshoot; doing your homework and working directly with a dealership is recommended, and the trip to Linden VW was a friendly, pressure-​free used car buying experience. J.R. was our salesperson and he was kind, good-​natured and very helpful through the first stage and with follow up. Much better than experiences with NYC-​based VW dealerships, where little effort and brand knowledge is on full display.

AVOID AVOID AVOID!!!
I leased a Jetta from them, the initial deal went well, as part of the deal I wanted to have the tire protection package, and they were to remove the radar detector and hardwired GPS from the vehicle I was trading in. they agreed to throw all this into the package
I take delivery and all was well until I went to pick up the car and they gave me the accessories they said they would remove, I found that they had destroyed the accessories in the process, (they could have cared less, their response was ‘We don’t touch anything non VW”) after much arguing and complaining, they offered me a tank of gas as recompense.
When I took delivery, the sales guy told me I was going to get a questionnaire and he needed all good marks. Well when the questionnaire came I filled it out honestly, I only gave less then perfect for one question that had to do with explaining the car’s features. When I went back for the plates, the salesperson accosted me about this (VERY rude and unprofessional)
I also asked 2 sales people how to change a display on the dash to read MPH instead of outside temp, they told me service had to do it with the scan tool, go down to service where they tell me «No just push this button» so the sales people do not know the product they are selling
Fast forward a few months, and I get a call from the dealer asking if I have the registration for my car on me and could I verify the VIN. Turns out they had given me someone elses plates. They told me I have to come in and get the correct plates, I told them I wasn’t driving the car with incorrect plates and their response «No cop will ticket you for this since it’s a clerical error» yeah right. after more arguing when they asked if I could rent a car to come get the plates, they finally agreed to send someone to me.
It gets even better, I take the car in for it’s first service, and they tell me I need 2 tires due to sidewall bubbles. NO worries I think since I have the tire package… WRONG they told me I had it, told me they threw it in as part of the deal, they did not. Now I should have read my contract more closely so I cannot say I am blameless here, but then the sales mgr (who was about as condescending as can be) informed me that they never include it and I have to buy it, but now it’s too late. when I told him that his people promised it his response «What do you want ME to do about it» he could have cared less. I asked if I could buy it and he said nope, too late, if you need tires there is service…
Again, In their defense, I should have read the contract closer and seen it’ wasn’t in there, and I was willing to buy the package at that point, but their reaction was unacceptable. TO add insult to injury, I stopped into JackDaniels VW because i had an engine light and they told me that I can buy the tire package at any time in the first 6 mos, they were all too happy to sell me the package (Yet Linden said it was not possible)
My recommendation is to avoid this dealership at all costs

When buying a car from Linden VW, make sure you take your temporary tags with you or rip them up as soon as you get your plates since Linden VW didn’t do it when I got mine and they ended up on another car going through the EZpass lane on the Goethals Bridge. I am now looking at $ 650 in toll violations (down from $ 850) because of the dealers negligence. After being told that «it will be taken care of,» nothing has been resolved regarding these violations and I find it frustrating and infuriating that they never respond to any of my emails or voice messages.
I shant be doing business with Linden VW and will gladly drive 30 miles out of my way to service my car. Terrible customer service.

Today I went to Linden/​Roselle VW… my whole experience was wonderful. JR helped me with everything. He was very knowledgeable and straight forward. There was no pressure in buying a car and he was very easy to talk to. I explained to him what I was looking for and what was my ideal car (Jeep Wrangler) however I needed something more me and something more comfortable. he let me test drive a few cars and was so patient with me through the process as I was very picky. So I found the perfect car, a Hyundai Tucson. It had everything I needed and wanted. Since I was moving from a small car to a small SUV it was the perfect car. I can’t thank him enough for all the help he’s giving me. I am definitely coming back for my next future car. I recommend stopping by and checking it out at least.

GO TO ANOTHER VW DEALER. Their prices aren’t anything stellar and they have no accountability with the «certified» pre owned cars they sell. Bought a vehicle with problems and would never come back here again.

We got a nice car but this is part of the email they sent us after…
You will be receiving an e-​mail, from us, asking you to answer a survey. If you could please take a moment to answer the survey and please answer Yes’s and 10’s to all the questions. We would really appreciate it; as we strive to be your dealer with the best customer service in the industry.
Kindly answer all the questions; please answer YES even if they are not applicable.
If you need assistance with anything, please remember, I am here for you past the point of purchase. Please do not hesitate to contact me.
On behalf of everyone at Linden Volkswagen, I want to thank you for your business!
Please Remember All Yes’s and 10’s …or Contact Me…