A-Neighborhood Refridgerator Repair

Thumbs down, way down — NEVER AGAIN!!!
Started off nice and courteous. But oh how art thou changed after getting the work into unprofessional, rude and dishonest.
During the repair:
— His hairdryer didn’t work when he tried to defrost the refrigerator, so he used ours.
— Rich threatened to charge me more after he completed the work because I needed to make a quick call (it lasted less than a minute).
— He stuck his service sticker in our refrigerator without even asking. We’re talking about a real sticker folks! Not the kind when you get an oil change. Ask me before you stick it, why don’t you?
After the repair:
— A few weeks after the job was completed, several calls were made to ask questions over a concern the refrigerator wasn’t working properly.
— After several weeks, we only received one returned call. We called him sometimes several times in a day for weeks without any success. He never called back. Good luck getting Rich to return your calls if there are concerns after the repair. At least 7 calls and no return calls… Funny before the work was started I had no problem getting a hold of him??? So I finally disputed the charge with my credit card company because he was not honoring his «work guarantee.»
— I had to hire another provider to come service the fridge.
— Magically after the dispute was filed… guess who called? No apology, no solution was offered and went on like you the customer, are the problem.
Sometimes you get what you pay for, others you get less and learn MORE (like check them out online beyond their website — worth every penny!).

OMG THE BEST SERVICE I HAVE EVER HAD!!! Rich came out on a Sunday to look at my refrigerator was so HONEST, CLEAN, ON TIME and told me more about my fridge in 5 min… rating is 5 stars I rate him 10. Thought I’d have to get a new fridge costing over 2,000 well guess what a $ 39.00 visit (on Sunday) is all I was charged and the problem was fixed. I have my appliance guy now and you should too!!! 630−627−9976 is number. This is a true business a honest person too. Hard to find guys like this anymore

Tried to keep the service call money which should have been applied to the repair but HE decided to drop me when I tried to get him to commit to a time. I think he is dishonest and he left a verbally abusive and personal message on my answering machine. Very unprofessional. Would never use this business again.