Burner King

Tough install into an older home, but this company you should not just avoid, run!
Now we’ll see if they get it finished!
Update?
Nope. After 2 more revisions, other plumbers give us their sympathy!
We just paid a real plumber $ 350 to repair and replace a kitchen faucet that these people destroyed with pipe wrenches, replaced with wrong size faucet and did not allow us hot water in kitchen sink for 2 months. BK had told us call Town of Islip to check why we had no water pressure… allegedly .
Well, when the faucet was replaced by a reputable Sayville plumbing company, they found water restriction device on the line!
Now it’s time for at least Small Claims Court.
And, we still have noises in our pipes and heat!
Can’t believe the owner actually is so arrogant that he breaches the contract he wrote in front of us, with arrogance and smugness!
I hope Navien the manufacturer can help us. At least ban BK from ruining their reputation.
This is ridiculous!

I had my full conversion from oil to gas in Nov 2015. The burner king team was wonderful, the tech even helped me over the phone via cell phone taking pics for me of the plug I needed to fix during a cold winter month. What I didn’t like is that the sales rep did not tell me anything about the delivery fee charged by national grid per month. He quoted me a savings using the cost of gas and failed to include that delivery charge. He also was very aware that I was a recent transplant to NY and I would never know anything about this odd extra fee. PS the total time to break even turned from 4 years to 7 years keep in mind the price of oil went way down, and needless to say I am very disappointed and wish I never made the switch. (Lindenhurst)

I won’t even give this company burner king 1 star. I had a burner installed from them and I have had nothing but problems year after year I had to dump money into the burner. Control board had to be replaced twice at 800.00 $a pop valves constantly breaking waking up to no heat. I’m tired of it. I called another company in to check the burner they told me it wasn’t even filed with the town for a permit and that there is a gapping hole in the ground on the other side of the burner, when they took our the old one is was much bigger and the new one is smaller they didn’t close up the floor which is open to my crawl space so the unit constantly runs and is costing me a fortune in hearing get bills. What ever you do DO NOT use burner king, there name should be burner shit well Unilocal makes you pick at least one star or I can’t post my review I don’t agree with the star but I need people to read this review.

Horiffic service. Terrible. Will rob you of your money. 450 $ just for a tune up for a boiler. Messed up our boiler completely. Left us with no heat and had zero remorse!

Burner King came to my house to put in a water line after so many plumbers said it couldn’t be done. They did a great job I would highly recommend them. They came on time and everything. They used copper piping too not the cheap stuff. Henry was very nice and professional and he knew exactly what he was doing. Thank you so much Burner King! Would reccommend.

My twograndchildrenhave been to the hospital twice because of their lack of heat in the last week. The owner refuses to return their calls

I will say so far dealing with Burner King I have no complaints HOWEVER! I Have only dealt with Justin who handles the used parts as that guy is fantastic. Very professional and always willing to help. I’ll hold a star back until I try the parts out but as far as service goes 5 stars to Justin

I just had a full conversion done on Friday from Oil to Gas. Burner King one outstanding job, by Chris and his team. They were professional and courteous from the time they rang my bell to the time they left my home.
The quality of the job and workmanship was superior. They were neat, covered the entire house with floor coverings, lined and capped my chimney, emptied and sealed my old tank, removed all the old equipment and installed all the brand new equipment, professionally, clean, and secured/​tested.
They took their time to show my wife and son how to operate the burner, hot water heater and new thermostats.
From the time they flicked the switch, the unit purred so quite and the house heated quickly.
I highly recommend Burner King for these conversions. Call me if you have any questions. I will send you my phone number.
John /​Massapequa, NY

I can only comment on the parts of the company that I know.
I have an oil burner, so I don’t know anything about oil to gas conversions.
I also am a CONTRACT customer. If you see people asking for service during the heating months, take their «response time» comments with a grain of salt.
As with all service companies, contract customers will always have precedence over non-​contract customers. When it gets really cold, and stuff breaks, the techs are working round the clock to get to customers houses to get the heat back. NON contract customers will wait, yes. for days/​weeks in some cases.
In any case, I have had a hardware contract with Burner King for my furnace/​burner for 7 years now, and they are GREAT.
A set price for the year and they have ALWAYS come the same day to fix whatever just crapped out. Even when it was cold, and i had a newborn, I asked to be put to the front of the line and the guy showed up in 3 hours. (coincidence?)
The techs for the most part are fantastic, and explain everything. They even field my crazy questions about how stuff works. Of course you can always get some nut job from time to time, but as rule, their techs are great. Never had a callback on something which wasn’t fixed correctly the first time.
Just my .02
PS. Bleeding the air from your system is the CUSTOMERS responsibility. If simply bleeding air out fixes the issue, you should be charged.

Not even worthy of a star!
Should have definitely done my homework before hiring this lousy Company! When they say the price is too good to be true… it is!
I converted from oil to gas. Upon their arrival to my home they were very unprofessional and apparently thought I was beneath them. I introduced myself to the lead guy and he was like, «Yeah hi.» all I could say was WOW!
Three issues with this Company.
1) One of the pipes had a leak so I call to have them come to repair it. As I am waiting for the tech to get to the house, I see him pull up my block. All of a sudden he is doing donuts in the snow in front of my house. he gets out of his truck and apologizes and says that his inner child got the best of him. (Strike one!)
2) Had error messages like crazy on the heating unit. Heat was minimal. So I called to have a tech show up a take a look. The guy never showed up. Never got a phone, a response to my voicemail… NOTHING! (Strike 2)
3) Had water leaking from heating unit. It was sometime around 8PM. So I call up and the woman says I will have the tech call you. an hour later the tech calls he says, is it really an emergency or can it wait. I said Why? He says cause I am all the way up in Bayville and it will take me a couple of hours to get to you. I pretty much told him never mind Ill take care of it.
Just so damn disgusted with them! Service is horrendous!
BUYER BEWARE!

This company isn’t even worth one star. Their customer service is the worst service we have ever dealt with. We had to call them because our expansion tank was leaking. The guy came out and told us what needed to be fixed. He said that he wasn’t going to charge us the $ 150 and after everything was said and done the next day the we called the office to discuss a contract and well they wanted to charge us the additional $ 150 and then charge us for a contract. The woman was not helpful or even nice on the phone. All this company cares about is the dollars going into their pockets. The guy that came here was a nice guy but the office just sucks. I would never recommend them to anyone.

I wish I didn’t have to even give one star. This is absolutely the worst company I have ever had to deal with in my life. My burner isn’t even a month old and I’ve had to have a «technician» come out twice already. They make you wait hours to come out, and they have zero customer service skills. I cannot believe how rude they are. I purposefully chose this company because they are a big company-​but I have no idea how they are still in business. Rude, incompetent, unprofessional-​any negative adjective you can think of probably accurately describes this company.

We called Burner King to assist with our hot water base board and oil burner shutting off. He assessed the problem, went upstairs and drained the baseboards. The furnace started, and the service man was about to leave. My dad checked if the heat was coming on in some pipes and had to be asked to drain those too. He did not bleed all the pipes.
Two days later the furnace turned off, Burner King was called again. The guy turned on the furnace, looked at it and stated it was in proper working order, but then proceeded to mention that this was an old system and we should replace it, which would cost $ 6500.
We were charged 175 $ for the first visit and then 75 $ for the second visit. Two days later, the same problem which we had called 2x for prior reoccurred.
Bottom line — Call someone else.

Sloppy, bad service. Overpriced. Would not recommend. They were hired to clean our burner. When we looked after he left, vents were closed completely and we noticed that he only removed ½ of the soot. Claimed that it was almost $ 200 to replace a valve that we purchased at the Home Depot for $ 6 and replaced ourselves. These guys are shysters and con men. DO NOT ALLOW THEM IN YOUR HOME! THEY SUCK.

I’d give them ZERO starts if I could.
Poison! Avoid at all costs. Dishonest and uncaring.

This company is horrible!!! They tricked me into buying a new water heater (that costed me $ 1, 300. and the price was going up if I didn’t buy it there on the spot.) when all I really needed was the filter changed. Then the man had ther nerve to come to my house and sell this to me telling me this is a great price and he’s never seen his his boss give such a great price. After ripping me off I I still had the original problem so back again he come to give me a $ 600. estimate to have the filter changed!!! I am beyond myself right now! I am a single mother trying to make ends meet putting trust into a company that I thought makes an honest living. Thank you Burner King you’ll be hearing more from me! DON’T USE THIS COMPANY STAY FAR FAR AWAY TO SAVE YOURSELF FROM ANY ANGUISH!

This is the worst company out there. They don’t even get a ONE star rating, but Unilocal requires a rating to be selected. They do not take responsibility for anything they did wrong. They have no idea what they are doing. They sold us a system that wasn’t right for my house. It is impossible to get someone who knows what they are doing to come for the repair. Hiring there services was the worst decision I ever made. I am still waiting for them to return my call from 1÷16÷13.
Save yourself the headache and go with another company.

Very poor service. The office consistently does not follow through on the things they say they will do and the field service men were extremely rude to my wife and left a mess. This was surprising because the sales person (Brian) comes across as being professional. I would strongly suggest avoiding this company.