McDonald’s

Best McDonald’s in the area! Super fast accurate drive-​thru service every day. Other stores should be trained by your mgrs. ahem, Renwick & 59, ahem

Food is NOT consistent, sometimes hot, sometimes not so hot, sometimes down right cold. Fries taste like sawdust whether hot or cold.

Just a typical McDonald’s restaurant, same food, but just with an added touch of crappy customer service. I go in there ask for a snack wrap and get a complimentary side of attitude by either the workers or the manager. I always make this mistake of walking in here but hey, it’s McDonald what do you expect?

Dollar menu good for everyone, this place is very consistent with there food quality weather its at 6am or 6pm or 3am or 3pm the McChicken will be identical as it always is. Not all McDonald are like that.

Ew worst McDonald’s in the area. Seriously it’s worth the trip up weber to the next McDonald’s near I55 or to the one down rt 53. They always get my orders wrong and when I ask to talk to a manager to fix it he always puts up a fight fixing my order. Thee worst service I’ve ever received at a McDonald’s! Plus it’s always a disaster inside. Definitely a place you’re fearful of finding spit in your food!

This place is ok. Typical McDonalds. Only problem I have with this place is when you go through the drive thru they almost never say «Thank you».

I spent a long day at the lake and was feeling like picking up a Caramel Mocha on my way home. It’s summer, and knowing that McDonald’s sells Ice drink versions of their specialty drinks, I made absolutely sure to say «I’d like a medium Hot Caramel Mocha» when ordering after pulling up to the drive-​thru speaker. I was given my amount due and was asked to pull up to the first window. Since no one else was in line, I expected this to be a quick visit.
I stopped at window 1 and the man inside said «$ 3.06», so I handed him three singles, a nickel and a penny. I always wait for confirmation when giving correct change since sometimes, it’s difficult to hear what your bill is over those speakers. In this case, the cashier said nothing after taking my money. So I sat there until he noticed me not moving and said «Pull up». No confirmation, not even a «thank you». I don’t think that’s too much to ask in ANY commercial transaction, but I pull up to the next window anyway.
Now a young teen opens the window and hands me, as you may have already guessed, an iced caramel mocha. Immediate disappointment. I politely tell him that it wasn’t what I ordered and told him I specifically said «hot» when ordering. Poor kid must’ve been new because he looked like a deer in the headlights as if to say «uh-oh…NOW what do I do?!» Instead, he replied «but that’s what the machine poured!», perhaps hoping I’d just take it and a crisis would be averted. Unfortunately, I don’t like Iced drinks and so I repeated that it wasn’t what I ordered. He turned to his manager to inform him of our dilemma.
Now the manager comes to the window and ask what the problem is, Iced Mocha in hand. Once again, I repeat my simple order after which I receive a momentary stare, eye roll and foot stomp over to the Mocha machine to make what I asked for in the first place. One simple drink.
Open your ears and *listen* to your customers, Romeoville McDonald’s (on Weber Rd)…but more importantly, don’t treat them like sh*t when you screw up, either. That tends to offend us and send us to another establishment in the future. I still like McDonald’s…just not yours.

It’s the updated version of MC D. The staff, except for one, are lazy and uneducated. This one is a white guy with a mustache. He goes out of his way to fix his other co-​workers mistakes, he’s polite and is willing to learn. He should be the main manager and teach everyone else how to work there. I say aboutout of 50 times I’ve been there, only 2 times my order was correct. And about 15 times the wait was too long, even with 2 or 3 cars ahead, I left the line. I rather go to another Mc D than this one. Or go some place else. I tell everyone not to go to this MC D. Most people even tell me not to go here. Maybe I have to go in and watch them like a father to get my food right. This Mc D just opened up. The local workers keep this business up because of their busy schedule. Last time I ordered 2 #2’s. (The sauage, egg and cheese muffin meal.) We drove away and later we’d noticed they only gave us two sandwiches with no egg, missing a hashbrown and an oj. We were in a hurry so my son can drop me off too work and he went back to Mc D to get the rest off the food. Well, the manager gave him the barney fiv routine and question him up and down. He was too rude. If I was a manager I would question my staff because I know they get alot of complaints. Another time I was so upset about the service I parked my car from the drive thru and stormed in. I’m a an officer going to work on the midnight shift. I was waiting 20 minutes and I couldn’t take it no more. So when I storm in and they were laughing and having a good time. A woman noticed me than hand me a bag sitting on the countertop. An angel held me back that time. Maybe because I was in uniform and I needed to stay professional. :)

The person who designed this drive-​thru must have been some kind of genius. You have two drive-​thru lanes, but they funnel back into one lane to hit one window (where you pay) and then the second window (where half the time they give you the wrong bag because they’ve anticipated that you and the other person would get in line in the opposite order). Argh! Just rip the second speaker out already and be like every other fast food place! It clearly doesn’t work.
The only place I ever saw two lanes work was an Arby’s in Dunning that had an old and extremely Rube Goldberg-​looking elevator device that conveyed the bag of food out to the second lane… but that was more efficient than this! Give it up already, McDonald’s. I just want my sausage biscuit without wondering which part of the transaction you’re going to screw up.