Sprint Store

The store itself I do not like. It takes forever to get service and most of the employees are very unhelpful. The manager Young Ko is the only reason I stayed with Sprint. I was on my father’s plan who works odd hours and I was trying to transfer to my own plan. My father added me to his account and gave me permission to transfer; however, after waiting forever at the store and customer service assuring me that I could get a new line I was told that since my father wasn’t standing there with me in the store there was nothing they could do. Thankfully Young helped me. He is a great employee!

I don’t even know where to begin. Alan Castro was the worst sales person I have ever had. He was extremely rude and not helpful. I don’t think he knows how to smile or be helpful. Every time I asked a question he looked me with a smug face and didn’t answer my questions. After everything was done, he didn’t even give me a bag for my phone he just put it in front of me. Also, I asked him to transfer my contacts/​pictures and he said «Don’t you have a computer at home, you can do it there». I said «no» and he said «OK then go to an Apple store, they’ll do it for you». I couldn’t believe it. I left and called the Sprint store on Wilke in Arlington Heights and they said «Yes, we can do that for you come in». So I went there. I wish I would’ve gone there in the first place to buy my phone. Alan Castro needs to be fired.

I had the BEST representative EVER! I went in to upgrade our phones and we were greeted by Zane Sheibley immediately upon entering the store and he was very helpful and so knowledgeable of the products! My sister went in the day before and had a night and day experience with her sales rep. Go in and see Zane! He truly was helpful in every way!

I visited the store august 13^th 2015 and immediately was greeted with kindness and professionalism by Alan… it was easy because i knew what I wanted but he answered all of my questions and remained patient. He had a great personality and was very laid back. He honestly made cracking my screen not a problem at all! Thanks so much and anyone needs a phone go to Alan!

Been coming to this particular store for years and will continue to patronize this location even though I have much more convenient choices nearby. Recently upgraded my phones and added a third line could not be happier with the service I received from my representative Alan H.
Very patient and accommodating with his options for my situation and I am thrilled with the results. I have been a Sprint customer for 15 years and this is why I continue to make them my carrier of choice. Thanks Sprint, and thank you, Alan!

I visited this store with my family last week, and the customer service we received from Erik was awesome! He took time to explain everything to us. We were there almost an hour past closing, because of all the changes we wanted to make to our account; but Erik was still very patient and thorough with us. Every rep should be like him. We would definitely return to this store because of his service.

Great service a little confuse with the charges, when I switch my account from Verizon. I came to sprint but every time I ask if that was that the total I would pay monthly my bill was higher. I ask 10 time to make sure that’s was my ultimate bill payment, but it started at $ 50 end up at $ 100 so the special have hiding tax, request, fe es, extra fees and insurance, also extra extra hiding fees ! But the service form the guy was excellent ! I need it a new phone

I just wanted to say that I was extremely happy with my customer service representative Wendy Castillo. I have visited this location before and the service was always just Ok, but she went above and beyond and made our experience great! I actually had a Verizon account when I walked in and ruined my phone earlier that day… I was planning on switching over to Sprint in the near future, so I was going to see what they could offer me. She was extremely friendly and patient! During this visit we were able to upgrade my finance’s phone early, buy me out of my Verizon account and set up my new account. Unfortunately we ran into some difficulties with getting a pin number from Verizon, but she kept trying to and even stayed after hours to help me try and get my phone activated.
It was a very frustrating situation with trying to get this number from my parents and their Verizon account, but she just stayed patient and tried to help us resolve the situation in many different ways. I had to go back the next day when I had the proper information, but before I left she made sure she gave me her personal card and information and worked with me that night and throughout the next day to help my activation process run as smoothly as possibly. We also were able sell back our phones and she was able to use the credit from the phone to get us amazing screen protectors and cases. These kind of situations can be long and annoying, but she made it a very positive experience. I had Sprint for the longest time and switched over to Verizon, but I’m definitely happy to be back in the Sprint family and will definitely always go back and ask for Wendy if I ever have any questions!!! Highly recommend her over the other representatives!

I shall keep this short. Place is dirty, lacks organization, and the employees are very unprofessional. I was very unhappy with the way they handle their clients. It was very busy and there was a sign in sheet but nobody knew anything about it. The customers were more willing to help then the employees. Had a customer not told me, I would have never put my name down. I had to wait 1 hr and 20 mins just to have my name called while all the employees seemes to be playing around, waiting for 8 PM to get the hell out of there. Got there at 7:05 and didnt leave untill 915. And all I had to do was exchange a phone. Return, pay again, activate. Easy stuff no? Yea right! Possibly the worst sprint store ever. Not stepping foot in that hellhole ever again.

Place is terrible. I had a 5:30pm appointment which I arrived ON TIME for and waited until 6:05pm before leaving. No one helped me or said anything despite the fact my name was on the list as «next up.» I know for a fact a female came in after me and was attractive so I believe Gino willingly helped her despite the fact there were several other people in line prior to her arrival. I’ve never left this store happy and won’t return. Based on the poor reviews I’m not sure why they don’t shut this location down.

I would give the Rolling Meadows Corporate store zero stars if I could.
This is hands down the worst experience I have EVER had with a wireless service provider. My husband and I went in there last night looking at upgrading our phones — which according to sprint’s website we were both eligible for. I wanted to see the HTC One while he wanted to look at another iPhone. We were approached by a rep with shaggy brown hair and hipster type glasses asking what brought us in. He lead me directly to a work station and decided we should look at our plan so he knows what we are working with. After 15 minutes of nonsense and clicking around on a computer and telling us our plan was discontinued and we had to change to a new plan or join the framily plan, and we could not keep our current plan. I thought that was the whole point of being grandfathered in to a plan… then the rep informs me that my line is not up for another upgrade for another month. Should his information not match what sprint’s website says?
The rep whips out a piece of paper, writes out our current plan, with discounts, the next comparable plan, and the new and amazing ‘framily plan’ which both would cause our bill to go up AT MINIMUM $ 30/​month before taxes and whatever nonsense surcharges. Showing me why I have to pay more for the same mediocre service is not cutting it. There have been a lot of upgrades in the Chicagoland area and I still have the awesome deafening beep noise during phone calls, so why do I need to pay more for interrupted service? I told him that Framily Plan simply was not for us, and people should have their own plans and I dont need my bill to be dependent on other people ($ 5 off our bill per additional person). His solution was to have friends with jobs join… wow, do you know what today’s economy is? Easier said than done, sir. You are sales representative at a corporate store, a little tact should be expected.
He said the only way for us to keep our plan is to buy the phone out right, and they do not sell phones out right there. So, why are you offering me a solution that you cannot provide? Then he told me how there is a requirement with new phone having to have the $ 11/​mo insurance for 3 months… and should anything happen to the new phone it is free to repair… so, I inquired more about that. Free, for only $ 11 per month? Yes, free for $ 11 per month. I guess free to me means zero dollars, not $ 11.
On three separate occasions I asked questions and was told I would need to call billing and ask. After the third time of being told I need to call billing, I asked if this was actually a corporate store. He said it was. At that point, I decided I had enough and my husband and I left.
Beyond the point of frustration, I called 611 and let them know the situation, and wonderful Darius apologized on behalf of Sprint and how I was treated. He said the corporate stores aren’t hitting their numbers so they are forcing people to change their plans, when they do not have to. He also saw the same information that my husband and I saw on the website with the discounted prices for the new phones. My line really was eligible since the 1^st of February — he has no idea where that rep saw next month on the system. Darius from customer care then called another local Sprint location, had them check their stock, and verify how our account was displayed to that store, so there was no more confusion. We then went into the location in Hoffman Estates on the corner of Roselle and Golf Rd and we received the best care. We were able to renew our same/​current plan, upgrade our phones at the discounted rate, and we left happy.

I was there yesterday for a repair and a phone upgrade. We saw a tech and the manager after waiting over an hour for service. The tech accused us of not caring for the phone as one of the pins in the charger port had broken off (which was related to normal wear and tear– not carelessness). The store manager was rude and didn’t care we have been long time customers of Sprint with five smart phone lines. We left without a phone repair or the upgrade we planned on getting for another line. They really need a new manager and serious customer service training. This is not how you keep loyal customers. This store will not be getting my business in the future. (Skip this store. Go directly to the customer service line. They were much more helpful!)

I had to work on Black Friday but planned to visit this Sprint location on my lunch break to join in on holiday savings. While I found the staff overall very friendly upon entering and the wait time fair, I was frustrated with my overall experience. While I planned to walk out with a new phone, I walked out empty handed. I’ve been a Sprint customer since 2002 and have always opted for savings/​freebies when it comes to phone upgrades. I came into the store for a Black Friday special on the Samsung Galaxy S 4 mini– phone only. I was disappointed that after my short wait to be helped, I was told they were out of the phone only but could offer me a bundle accessory package with the phone for the same price I would’ve paid on any other day just for the phone. When I insisted that I only wanted the phone because I wouldn’t use the accessories I was given a pathetic «sorry, all we have is the bundle». I walked out of the store irritated, sat in the parking lot and ordered the phone only online via my current cell phone. Very stupid sales gimmick which makes me never want to visit this location again.

Been with Sprint for more than 10 years now. We rarely go to this Sprint location because each time we’ve been here previously, it’s been an irritating experience. Our most recent visit a few weeks ago was because we were in the area and we thought things might be different since we haven’t been here in a while.
It was a Monday, about 2:30pm. Not many other people in the store at the time so we were seen by a sales associate pretty quickly. It seemed we were off to a good start. Previous experiences here had us waiting at least 15 minutes or more, even when there weren’t many other people in the store. We explained what phones we were looking to upgrade to, but it turned out that I wasn’t up for renewal til later in July. Our sales associate became disinterested in us after learning that, telling us to come back in July and trying to get us out the door.
We had two other phones ready for renewal as well, but he told us to come back in July instead and get them all done at the same time. In a way, that made sense because that way we’re all always up for renewal at the same time, but still… we would have like to ask some questions but he wasn’t helpful and came off rude and pushy. So, we left.
Seems not much has changed here. I’ve always felt like I’m more of a bother to the sales team here than a customer.

this store is terrible! long waits and rude customer service people who are entirely not helpful. i don’t even know why this store exists. their answer to everything is «we can’t do that. you need to call customer service.» i can’t wait until i can cancel with sprint. they are the WORST cell phone company i have ever dealt with, and i’m very sorry to hear that they are purchasing US Cellular because they will soon give them a very bad name and reputation to follow.
i also used their online «chat» service, and got a representative who couldn’t type in english correctly — baaaaaaaaaaaaaad service!!!

I don’t give a lot of one-​star reviews, but that’s as many stars as I can give this store. I’ve been coming to this store for years on end, and it’s a frustrating and time consuming experience every time I have to shop here.
They take your name when you walk in the door, and call you when you make it to the front of the queue of waiting customers. I’ve tried to find the «non-​busy» times without luck so far, but the fastest I’ve ever gotten through the queue is about twenty minutes. I’ve never gotten out of the store in less than forty five minutes, and it’s usually well over an hour.
I could still give them up to three stars despite this, but once I get through the line, the quality of service is really lackluster to boot. Most recently, I ordered a pretty expensive item that wasn’t in stock and had to be shipped to the store. Great. The rep told me it would be in within a couple days, and that he would call me to pick it up then. A week later, after hearing nothing, I called the store to check. Not only is it still not in, but they have no way of finding out where it is or when it might arrive. I’m sorry, but when someone walks out of your store empty-​handed after leaving you with several hundred dollars of their money, you need to be able to tell them what’s up with their order. Having no answer but «we’ll call you back when we find something out» is inexcusable.

I’ve been going to this store for a few years, and never know what to expect when I walk through the door. I have had some very good service here and horrible service here. About a month ago I went in with a dead phone, and although I had insurance on it was told that I needed to purchase a new phone. I felt pushed into the decision, but I have to say that the sales man was very knowledgeable and I feel that he helped me to choose the right phone.
Then when I received my bill at the end of the month I had an unexpected upgrade charge. My complaint isn’t with the charge but that I wasn’t warned about it. I called the 800 number and was told they couldn’t do anything I would have to go back to the store, so went back to the store and they told me that they couldn’t do anything about it. This company seems to tie their own hands on dealing with their customers.
On this second trip into the store I also inquired about sudden poor reception on my new phone. I found the employee that I spoke with on this occasion to be very rude and condescending through out the entire experience. I wish i could say something better but I left the experience feeling like the employee was trying to belittle me.

The sales reps are very rude at this location.

I will never go back to this location EVER again. I arrive 10 minutes early for my appt. I tell the receptionist I have an appt. He doesn’t seem to care at all and just puts my name back on the bottom of the waiting list along with every other customer who was wandered in on the first business day after the holidays. I wait almost 30 minutes (many people go before me even though I arrived earlier) to meet with someone about my phone.
When I finally meet with someone they tell me I will need to pay a $ 36 activation fee for my new phone. But I tell them all the B.S. I’ve had to put up with (not getting a return call for when my phone I ordered was in stock, having to wait almost a month to finally get back in and get a phone, waiting for almost 30 mins at the store despite having an appointment, etc). The guy was really rude and didn’t seem to care AT ALL. Mind you, I’ve been a Spring customer for over 9 years. I tell him I want to speak to his manager. He tells me he can’t get his manager because his manager said anyone who wants to waive an activation fee don’t bother him. WOW! The CS rep did not even apologize or anything. He was arrogant in how he dealt with me. Talk about customer service. If the Verizon or AT&T store were close I would’ve walked straight in and signed up.
I left without the phone and called up Sprint to tell them I’m canceling my service.

Very upset at this place.
I used to purchase all my phones here (I’ve been with Sprint for 8 years) and then I have ONE phone that needs repairing (I had insurance on it) and they told me I’d receive a phone call back once they were finished looking at it.
I didn’t receive any phone call. I called them 5 hours later. The technician I spoke to was very rude and to find out that they can’t even fix it and got the cold shoulder and was basically told «hey there’s nothing we can do». They gave the same response to customers getting their phones fixed too.
Look Sprint, take a hint. You lost customers because of your poor customer service. When customers are told they’d get a call back, they should. And if something needs to be fixed, we expect it to be fixed.
I probably gave this store a whole bunch of commission money because I’m a tech whore and I spent cash on nice cellular phones (seriously a bad habit), but now I know to take my business elsewhere. Thanks to this store I have canceled my service.