J C Restoration

DO NOT ever use this disgusting company!
There workers arrive either «hung-​over» or reeking of a liquid lunch!
And, you will find yourself argueing with them and directing them as to what work should be done! THEY WILL BE REQUIRED TO RETURN NUMEROUS TIMES TO DO THE JOB CORRECTLY!!!
There office staff is not only sarcastic and snarky; they love to outright lie for each other to cover their inefficient ways!
Find a company that will NOT «steal» your money, lie and talk to you like you are trash!

This review is not on their emergency response section, that part of the company was fabulous. This is on their construction/​contractor services.
The person who came to give us an estimate had to come back four times because he kept forgetting to get measurements. In the end there were parts of the project we dropped because he had given an incorrect estimate.
The project was to take 4 – 8 weeks and we began it in late March. I was able to move back into my home in NOVEMBER. The project was not done until after Christmas.
Numerous parts of the project had to be redone two and three times because they were done so poorly. Three jobs were dropped because the weather had turned too cold before they got to them. (They had all summer). We had four project manager changes. I finally wrote to the owner of the company for assistance.
Much of the work was poor quality and I never felt I could trust them. They would skimp any where they thought I wouldn’t notice.
I’ve already had to call the company in less than 2 months because some of their installation has fallen apart.
I could not be more disappointed.

Recently I had a flooding at my wife’s hair salon. My insurance agent recommended this company and boy I’m happy she did. I called around 2pm and at 8pm their truck was in front of the salon. One thing I can tell is that these guys are real pros. Immediately they came up with a plan to quickly dry the floors in order to save them and keep my business running. For 5 days they came in after closing to install their equipment and in the morning before opening to remove it just so all this misfortune wouldn’t affect our business at all.
So thank you guys for being professional, fast and accommodating! It was definitely a pleasure working with you.

I am so impressed with the service we got.
From start to finish, they took care of my home and my family.
All workers that came in my home were professional and treated my entire family with respect, even my pets :)
In times of distress they knew how to explain everything that was happening and kept me calm throughout the whole process!

Your house will lose its value and you will lose your money. DO NOT HIRE THEM. I wish Unilocal and –5 ratings.

Do not use this company!!! We lost 90% of our home due to pipe freezing and bursting while we were on vacation. Our insurance company referred JC Restoration and we went ahead with them. I regret that decision and would warn others to stay clear of this company.
1) Responded quickly and came to our home the very night I called. That was great.
2) Began drying our house the next day. Great.
3) Project manager told me to crank the thermostat up to 90 degrees so our furnace could help dry out the house. I didn’t know any better and agreed. Our furnace blew out shortly after that. We had to purchase a new furnace. I would have expected that the project manager would know better. I agreed to his suggestion because I thought he was the expert.
4) My insurance adjustor asked JC Restoration to pack up and clean all our belongings. JC Restoration misunderstood and left our belongings in the house to collect mold. I pushed them to reach out again to my adjustor because there was obviously some miscommunication, but they did not.
5) I called my adjustor, he got them to come out and pack out my belongings for cleaning and storage. JC Restoration has so many managers that their communication is completely lost between all the different teams.
6) The project manager for rebuilding our home came out with her pricing expert. I asked for an itemized list to see what insurance would cover versus what we would have to pay for out of pocket. It took 3 heated phone calls for the pricing expert to understand what an itemized list was. You cannot put down $ 1,000 Kitchen work as a line item and expect me to pay it. I wanted him to break that cost down and show me exactly what I was getting for $ 1,000.
7) The contracting company hired to rebuild our home was a joke. They didn’t show up on days they were supposed to be here working. I came by every day to check on progress. The team consisted of 3 men, but only 1 man ever stayed to do any work. It wasn’t until I raised hell with JC Restoration that we got somebody to stay and do some work. The work itself was shoddy at best.
8) The management team once again messed up with our belongings. They had it packed out and stored, but didn’t clean it. They said they didn’t have my adjustor’s approval. I called may adjustor again, and he told them again to clean it our belongings.
9) The project manager picked up final checks from us. The billing department claimed they never got it and kept calling and emailing us telling us that we owe them a payment. I had to get my adjustor involved again. He was able to tell us that the check in question was in fact cashed so we should just ignore the calls because JC Restoration already had their money.
*** This company gets the homeowner to take a survey on every part of their performance. However, they have you fill out the service before the entire task is complete. They send their smooth talking managers who are all very personable and likable to schmooze you and the managers said things like «I’m sure you have no problems with all the work we’ve done». Anything to guarantee a strong survey. The only team I could honestly say did a terrific job was the team of 5 – 6 people who actually packed out our belongings. They were hard working and professional.
Our insurance company no longer uses them as a preferred vendor.

Middle of the line review due to communication issues, this is from the perspective of a condo owner in downtown Chicago who suffered a minor flooding from a condo above dripping down. The immediate response to come clean up and dry out was very good, I have never had to deal with this type of problem before and i was impressed. This required drilling and cutting multiple holes in the sheet rock to blow the fans/​coolers through the wall and dry it out, cutting out some floorboards (the ones attached to the wall) and dehumidifiers, which was done quickly. The initial cleanup/​breakdown crew was nice and hinted at many things which were not documented unfortunately: that the floorboards would be replaces with new ones, that the paint would be done back to the original state.
We sat through weeks of limbo with no communication, I kept emailing our condo management to find out what is going on after 3 – 4 weeks had passed since any action. In the end the holes were patched and smoothed over with a thick coat of paint that did not match the background surface and the old floorboards were hammered back on. I called to ask if they were going to complete the job as I had assumed the breakdown crew had suggested but they replied that there was no more work they were going to do on my unit, that I had to find someone else to do the rest. This was totally unexpected since I thought I had «hired» them to do this already. They were going to give me a quote for that work initially as well, but that never happened.
In the end I will finish the painting which is no big deal, and the floorboards are ok, but how disappointing to have waited and hoped for so many weeks and then told the opposite. Similar experience to the other reviewer. After 3 months the results were mediocre on repairs that could have been done in a half day.
Make sure you get the promised repairs from the initial crews in writing, I’m not sure why the follow up repair crew does not follow up on these things.

Beware of J C Restoration. Was referred by insurance agent. because of ice damming in my house. They responded quickly and did a very good job drying out my home. The problem is they have told me that they could not do the repairs to the wall, celings 0r floor because they could not fit into there busy schedule leaving me to start over with another company. In other words they left me high and dry.