Holiday Inn Rolling Mdws-Schaumburg Area

Actually, One star for this hotel is reallyyy too much. I did not want to give them any star. So a terrible experience from this hotel. Never want to come back to this hotel again. And, the room had bugs!!! I clean the bug by myself, so scared.

We stayed here recently with our group. Here are some positives and negatives from my experience. I didn’t think the hotel held up to the expectations I have for a «Holiday Inn». It seemed like it should be a part of a more lower, budget friendly chain.
Positives:
Large area (Holidome) indoor area for kids to play in. They loved the basketball/​volleyball area.
Cleaning staff was nice and friendly.
Comfortable bed
Friendly manager and staff
Breakfast was alright for a hotel
Negatives:
When you look closely, there are a lot of cheap, quick fixes with their remodeling.
Grounds are not taken care of, lots of weeds in the garden/​landscaping
It usually took me 5 times using my key card to unlock my door and the door didn’t shut all the way unless I pushed it hard.
Computer chairs in rooms have chair arms ripped off
Others in my group were not happy with their rooms and hotel as they told me of black mold in the ceiling, dirty mattresses, air conditioning not working, mattresses left in the hallway made it difficult to maneuver, not being helped by staff when they switched rooms, etc.
We also had a broken down bus and asked if they could shuttle us to Wrigley, but was told, «no» and not given any more assistance. However, I understand if Wrigley is too far for them but it would have been nice.

This place is the grossest hotel I’ve ever seen in my life. I checked in here with my grandchildren for a weekend getaway and that’s just what we had to do is get away from this place. I booked my hotel through
and when I arrive they gave me a room that smelled like feces and filthy with the soaking wet floor. When I complain they gave me another room and it was worse. There was mildew on the walls peeling plaster and paint falling off everywhere. the place stinks. WARNING stay far away from this place it is a health hazard and an accident waiting to happen. I refused to stay in this hotel and ask for a refund and was denied. They charge me $ 155 and just ripped me off.

BAD PLACE. Very outdated, staff not rude but more like standoffish (not friendly). Strange 1970 – 1980’s décor. Bad need of renovation. Restaurant food quality POOR service slow, wouldn’t turn down the obnoxious loud jukebox after repeated requests. Poorly maintained hotel, odd experience. rooms not very clean. Avoid this location.

I booked this hotel for a recent quick-​trip to Schaumburg. I settled on this hotel mostly for the pool, as I thought my son would like the ambiance. I requested early check-​in (12:30pm) at booking. I called the morning of our stay to check again on the early check in and was told 2pm. I showed up at the hotel with my young son and husband at 1:30pm. The man (appeared to be a manager) was rather rude and told me he could get me in at 3pm. I explained my check-​in requests, to which he responded, «Who told you you could check in at 2? I told all of my staff there was no early check-​ins today.»
There weren’t any rooms ready. How do you not have 1 room ready? Not only was he very unfriendly, but didn’t even try to help find a solution. My husband then went in to talk to him and was treated the same way. We canceled our room (the staff didn’t even seem to care we did this) and found a much nicer, more accommodating room down the road.
With all of these negative reviews, I hope Holiday Inn management works on this location and its staff.

This is the worst hotel I have encountered. The staff is not helpful, access to rooms is horrible and when you finally get to your room it is not worth ½ the price you pay. Pay a little extra and hit Embassy Suites or Renaissance!

Staff is terrible was harrasesd by security guard staff rude rude rude and yes Bed Bugs i slept in my clothes thank God i was traveling alone and not with the wife and kids… dont do it

This is the worst experience I’ve ever had at a hotel. The front desk screwed up our reservations, they were extremely unhelpful. The pool was freezing. The hot tub was broken. There were hordes of kids running around without any parents. Worst of all, this place is crawling with cockroaches!!! Never, ever stay here!!!

Wow. This place… they deleted the pictures I took of their fake Unilocal reviews of the ‘pool chemicals being perfect.’ Unreal. Don’t stay here. Save your money. There’s so much better around the area.

Disgusting from the start. Garbage in the pool area. Freezing climate, cold pool, Luke warm HOT tub, screw sticking up from missing hot tub grate that my kid stepped on. Broken and dangerous pool ladder. Brown scum film in second hot tub, more trash in the area. Booked a room for 4 and it had three towels in it. The only good thing was Nil the manager and his desk staff. We stayed 1 ½ hours until the grossness overwhelmed us and packed up and requested a refund. Dont stay here ever. Id rather spend a night in a prison cell

Worse Hotel I have ever stayed in. I’m a musician. I tour. Trust me.
I was put into this hotel because of a canceled flight at O’Hare.
Room 236 had bed bugs, dirty sheets and the room smelled like musk. There appeared to be a blood stain on one of the curtains… and they had a gutter system outside my door to trap the leaking from their faulty ceilings. I have asthma and I’m allergic to mold. Due to the moisture and leaking ceilings, there was a it of mold.
I would never stay there again. I was so disgusted by the rooms, I actually slept in one of their restaurants booths at Mckenna’s.
Save your money and go somewhere else. I’ve been in better motels. No joke.

Had originally booked the holiday inn express next door, but when we got there the front desk person told us our confirmation was at the holiday inn. So we head over there, and the front desk person gave us wrong room key, walked in on someone not even fully dressed. The rooms were very outdated and room wasn’t the cleanest. Seems more like a motel, I wouldn’t pay as much as I did for this hotel.

This place is disgusting. Rathole. Bedbugs, mold on tub, cracking walls, terrible front desk guy overnight and on and on. DO NOT BRING CHILDREN HERE. They do nothing to fix the situation either. I have to call the corporate office to tell them.

BED BUGS!!! Worst hotel experience ever! Bed bugs all over the room. All management would do is switch rooms to a potentially another infested room. Can’t believe #holidayinn corporate would let this establishment run under its name. Caught bed bug crawling under my pillow. Management provided no resolution to my complaints. Do not stay here!

The airline put me up here after I missed a flight due to their error. It was actually much better than what I expected from some of the reviews here. The room was clean and the front desk was friendly. The pool area looked amazing and I thought it was really funny that there were indoor basketball courts– I haven’t seen that before! The shuttle to the airport was good (and necessary!), it was just a 15 min ride to and from the airport but those trips were in the middle of the night and early morning. Overall, a perfectly pleasant place to stay for free. It definitely beat sleeping in the airport overnight.

I loved This hotel i have Been here two time bolth upstairs and downstairs are noisy but then there was people fighting in The parking lot and i hated that .but i loved my stay

Horrible hotel I’ve ever been to! I came here for a 5 day conference and was not happy with anything.
The service was horrible and their so call «business center» consists of two broken computer, non-​working mouse and non-​functional printer. When I asked for assistance from the front desk, one of the employee just stared at me and then immediately pretended that he did not see me. I wasted 30 minutes trying to figure out how to print and use their broken computer.
The elevator button to my floor was broken and you could only push the «up» button. This place is NOT worth +$ 130/​night! I felt like I got ripped off. The place is run down and seriously need some renovations.
I stayed here for a total of 5 days and you would think they would change the sheets at least 2 times during my stay here. But no, they did not change any of my sheets during my 5 day stay.
Noise level: During the weekend, there’s a bunch of little kids running around the hotel. Which is perfectly fine, but during one of the weekend nights (around 12am), while I was sleeping, a group of annoying kids were running all over the place on the floor I stayed at. They even randomly knocked on my door and other people’s door and immediately ran away and giggled.
The hotel is no where near any other restaurants. You would need to take the shuttle. The only close by restaurant around this hotel was right in the hotel, which is just across the lobby. Only problem, it does not open during lunch time!
I do not recommend this place to anyone. This is comparable to a motel. Whoever gives a 4 – 5 Star Unilocal rating can save their money and book a motel instead

BED BUGS. room 140, Seen one crawling across comforter in early morning going hours.
I wish I would of know about the bed bug registry before our stay, as bed bugs have been reported at this motel before. NASTY& GROSS.

The hotel is a cute tropical setting. Nice warm pool, very large hot tub. Bar/​restaurant on site. Good and friendly service. Clean rooms but a little small yet still cozy and comfortable. The free breakfast with certain reservations was good and a lot to choose from. The only reason why I didn’t give them five star is due to them only giving you two hours of the holidome pool area the next day. It opens at 9:00 am when check out time is 11:00 am. Not great for an early bird.

It’s unfortunate that what probably was a fine hotel has turned into what it is now. Rusting shuttle buses, peeling paint, a drab exterior. I could continue but you get the drift.
I arrived late on a Sunday night due to a cancelled United flight. The staff was readily available (more of a problem than some of you might realize) and very courteous, warm and inviting. They are the saving grace of the hotel.
The room was adequate although it was run down like the rest of the building. The TV was impressive. A high-​quality LG with a rather large free and for-​pay movie selection. The bed, along with the pillows was comfortable but nothing special.