Pavilions

I recently went to this store again to return a dvd at redbox. I saw a sale on some fruit and brought to check-​out. As I was waiting to be helped I could only notice the incredible change in all the staff, their faces were of happy nature, they were moving around with positivity and were really focused on doing things great. Huge improvement from last visit. I was greeted with a real smile and helped all the way through check out time. Thank you!

Well, today I must have run into the same odd and cranky bakery lady as Ward M. and J.A. who describe her so well below. I went in to order 36 cupcakes for my grandson’s party. She said meanly,“You have to order a week before the party!!!” I stated, «Today IS one week before the party!!!» Bakery lady, «Well, what do you want?» I said, «I would like 18 vanilla and 18 chocolate cupcakes with red, green and white icing and can you put one of these Super Mario rings on each cupcake for decoration?» Bakery lady, «NO! You put the rings on after you pick up the cupcakes! – we don’t know how to do that!» Bakery lady, «Also, you can only have red icing on your cupcakes – no more!!» I said, «You know what? I’ll just go next door and order at Mayer’s Bakery.» Bakery lady as I walk away, «You come back now and place order.…come back now!!!» Too bad because I have heard that Von’s bakery goods are better than Ralph’s and really delicious. Mayer’s will cost a lot more too, but life is too short for some things and dealing with that lady is one of them.

They have a disengaged management and labor force, as many grocers in this area do. If they fail to stock a product or prices at the register do not match those on the shelf, the usual response is «That’s a problem with the corporate office. ‘They’ control that.»
That attitude and excuse wears thin with rising prices, and many other markets in the area to choose from.
If all of the markets sell exactly the same things, why go to one over the other? The staff here seems not to care whether or not we show up. Replace management and retrain staff. There are many people in the nation who need jobs.
I just came from the store again looking for Lean Cuisine Veggie Scramble. There was a tag on the shelf but they put one Turkey Sausage breakfast at the front of the empty space. Why not just stock what you advertise? I know the product moves. I buy several per week and the on hand stock typically runs out.
In fact, they stock literally a dozen, maybe two dozen, different frozen breakfasts with meat and perhaps one or two meatless choices. Avoid this store until they figure out they are there to serve customers, not the other way around.

This 5 star is for Jon who helped me find chili when there was literally nobody on the floor to help me. The other workers I asked were of no help, but 5 stars for Jon who went out of his way to help! Thank you :-)

I know better locations than this particular one. The place is clean, and they have good staff, but they must hire more professional people to work here. I have been buying the same cheese for the past 20 year, and I always ask for the same cheese. This time when I got home and opened the bag, I saw that they cut the wrong cheese for me. I mean things can happen, but if the person who cut the cheese would pay more attention to the customers, and less to their coworkers, they could avoid that mistake…

I would give the bakery dept. a 0 star if I could! I called the bakery department to have them hold a birthday cake for me and was told that they don’t hold cakes and that it was a store policy. I was told they had 2 cakes of the type I was looking for and to come in and take a look and they would «probably» still be there.(I already called other local stores and nobody had it). I told her I definitely wanted it, and that I could come later to pick it up so she didn’t need to worry that I wouldn’t show. She repeated again that they don’t hold cakes. This didn’t sound right to me as I had other bakery items held for me there in the past. I called the manager and was told that he would be more than happy to put a cake on hold for me, and that it was NOT store policy to not hold cakes for customers.
I would give the store manager 5 stars or even 10 if I could. He went out of his way to accommodate me and apologized for the error. I told him I was VERY appreciative of his help.
When I went to the bakery department in the store to pick up my cake, I was scolded by the woman in the bakery and she was angry with me because her manager came to her and discussed the issue with her. I just stood there in shock! I couldn’t believe that I was being chewed out by her over a mistake that I didn’t make. I have NEVER been scolded and treated this way by anyone in a grocery chain. I was as polite as possible and just wanted to get the cake and leave as fast as possible. My adult daughter was with me, and she couldn’t believe that we were treated in such a manner.
The manager gave me a discount on the cake, which was not necessary but VERY nice. I know he wanted to help make my experience at Pavillions be a good one.
Unfortunately, the lady in the bakery made me want to run out of there and never come back.

Waited in line for 15 minutes to buy 2 donuts. Worst service ever. Really, only one cashier at 21:21? Get it together

I saw they had a deal for 2 for $ 3 energy drinks. When I got to the register they rang up as a higher price. The cashier had another employee check the price and told me I was mistaken. I then went to see what the sign said, and she had taken it down. When I confronted her, she lied, and said she did not take down the sign. When I asked for a customer service representative, she said there would be a wait. They refused to correct the price, therefor I left unhappy with pavillions.

The only positive I can say here is there is always parking available and the parking lot is safe and nice.
Given this store is part of the Pavilions chain (hence available resources) and located in one of the nicest geographical spots in the world with extremely affluent potential clientele from executives, to athletes to celebrities of all sorts completely surrounding the shopping center, not just one street as with many other areas, this is THE worst grocery store I have ever stepped into, all things considered. Where do You start… Shopping carts typically litter the parking lot uncollected and I have often seen them roll into parked cars, generally odd store layout, poorly & inconsistently stocked shelves, consistently disheveled appearance to store & shelves irregardless of time of day or day of week, never enough check out stands open hence very long waits, cashiers are slow in addition to the distracted/aloof/(very) unknowledgeable & generally inattentive & not friendly or welcoming staff irregardless of department or level all the way up to «Management». No friendly greetings, nothing. Many staff appear unkempt and lack the hygiene required to work in a grocery store (in another life long ago I worked for and shopped at the still current #1 grocery chain in North America, Wegmans). I try to avoid this store, however, due to its proximity to home I try it «one» more time… Always the same disappointing result. Typically I head out of my way to the Ralph’s down the street as while not fantastic is a far better experience. The worst part of this store, if I had to pick one area that’s the worst, is by far the deli… Simply abysmal appearance, product offering & service… (Twice I have pointed out expired products in display case to deli staff). I hope somebody from Pavilions upper crust shapes this store up, I would say they have a potential gold mine given the location…
I would avoid if at all possible…

This is for the Panda Express inside Pavilions. I have been going here for years and it has not changed. The service is subpar and slow, and the food never seems to be right.
Like today, I got a panda bowl with fried rice and orange chicken. The orange chicken with crispy and overcooked, how can you mess that up it’s one of their staples. At least they cooked the fried rice this time. Go to the other Panda down Hawthorne if you can.

Don’t shop here if you can avoid it. My exp… i went in to buy a birthday cake for a colleague, nothing fancy, just what was in the case. I picked out a cake, and asked the lady if she could write happy birthday on it. She said, no, i don’t do that. «Oh», I said thinking maybe she wasn’t part of the bakery dept. So I apologized and asked if she could buzz a bakery employee for me so i can get this cake and be on my way. She went on to explain that «SHE IS THE BAKERY DEPT,» but doesn’t know how to write on a cake??? Seems like a basic in the bakery dept. I walked away dumbfounded. it didnt help that she continued to follow me around to see if i was going to still buy the cake. After i lost her i bought the cake and decorated it myself at home. What a joke.

HORRIBLE customer service!!! Everyone there is rude beyond belief! It’s rare that I get a simple «hello» from the employees. I tried giving it multiple chances hoping it was just a bad experience or two but it was still a disappointment. It’s so conveniently close to home but I rather drive a little further just so I don’t have to deal with the nasty attitude. The few times I stop there for something real quick I regret it.

I love their bakery (chocolate croissants) and their pharmacy (No lines like CVS). They have a great selection of everything because they are so big. Also a Panda Express, Starbucks, RedBox and Coinstar. My only suggestion would be to have more prepared meals like Fresh & Easy.

I only shop here because it’s close to my house! It’s always packed and never has enough checkouts open.

Pavilions=Vons=Safeway
I grew up shopping at Safeway, having a Vons right by my house now that i go to every so often and after my second time at Pavilions last weekend, I realize they are all the same thing.
Nice bakery (THEY HAVE CRONUTS! 4 for $ 5)
Clean, spacious store, nice produce.
The fresh meat counter isn’t my favorite, I usually stick to the bakery.
Good service and plenty of parking out front!

This is the most unfriendly and the worse
customer services that I had ever been, if I ever need anything, I would rather drive a little further than to come back here.

Very General Dinners for Sale! Advertised as «Banquet Style» Dinners
Oh please… what a joke. Don’t ever be suckered into buying their «prepared Thanksgiving Dinner.» The gentleman on the phone told me it would be warm when we picked it up. We get there, the girl hands me a half cooked turkey and says you must cook at home for 2 more hours. The box of so called side dishes were almost as big a joke as the turkey.
The mashed potatoes were the type you buy in the cold meat section in a plastic tub that are cooked but it takes you an hour to warm them up on top of the stop — same type of plastic tub with the stuffing and the cranberries. Last but not least, 12 semi-​stale rolls and a very generic pumpkin pie they probably had previously had on sale for $ 4.99
For $ 49.95 I could have easily picked up a 10 – 12 lb. turkey and the boxed side dishes listed above for probably about half the price (I would have made my mashed potatoes and stuffing myself). At this point I really had no choice but to take the package — it was prepaid and it would have taken a long time to get the items in the store.
I plan to make a formal complain to Vons Pavillons, not only for the totally uninformed guy who took my order telling me it would be warm when we picked it up, to the rip off of the items we received for the price.
No wonder I shop Albertson’s or Ralph’s on a regular basis. I’ll stick with them in the future. Vons has become a joke.
Added Note: I called every store that offered the Thanksgiving dinners, even the other Von’s Stores. The reason I went with Pavillions on the Hill was that the guy selling it to me practically guaranteed it would be warm when I picked it up. So much for trusting Von’s employees.

Grew up shopping here! Nice selection, and good prices.
I used to buy almost all my groceries here

A good neighborhood grovery store with plentiful selection. Staff is quite helpful.

This location, ‘Bucks #2233, is inside the Pavilions at Hawthorne & Silver Spur.
There are actually 3 Starbucks in the Promenade at the Peninsula Mall, and I frequent all of them! Haha
I stopped in this location after my Panda Express experience the other day (not to be confused with my Jimi Hendrix Experience which rocked, lol). I needed to drown the awful Panda lunch, and this ‘Bucks was out of iced black tea! Lordy!
That was catastrophic for me and cost them a star. I would have had to wait 4 minutes for a fresh batch to brew, and I can’t sit still that long when I am headed to T J Maxx.
So I rolled on over to one of the other locations… the one around the corner. No biggy.
Then I went back around the corner to T J Maxx, all loaded up with caffeine, ready to power shop. I scored a Vertigo (Paris) plaid trench coat, original manufacturer’s price on the tag: $ 360.
A button had fallen off. It had been reduced like 5 times. I paid 20 bucks. (One of the best bargains of my life.)
It fits me like a glove and knocks 15 pounds off my fat ass.
Oh, and on my way home, my seamstress sewed the button back on, for free, while I waited.
mmmmmm…Starbucks…