FedEx Office Print & Ship Center

This is going to be short– maybe. Lyssa, Tammy, and a guy with short hair that would have been working there in the afternoon on 12÷2÷2015 whom I overheard got patted down pretty aggressively by TSA once for having a butane lighter and told he had to toss it (you also told me that one of my things I wanted to ship– my mother’s old wooden crib toy from the 40’s– looked old and that I should bubble wrap it because it looked «old and valuable»): You guys are the reason– if I ever need to ship ANYTHING from Ohio– am coming to you. You made it easy and stress-​free. I thought I was going to encounter assholes with attitudes and forms. I didn’t. I encountered people that cared about valuables I am shipping with pride and genuine concern. If it wasn’t genuine, I don’t care. I believed you. You fooled me but I don’t think that was the case. As you carefully wrapped all of my precious items, you struck up a conversation about the new Star Wars movie. We all discovered that we are nerds and felt safe together. All of my shit that you packed that night got to me in one piece. I can’t thank you all enough for the amount of detail and care you’ve spent in packaging these items. They mean so much to me. Thanks for excellent service.

Great Customer Service!!! Helped me out in a pinch with scanning some documents. Thank you!!!

This place may be da bomb for shipping packages, and I did see/​overhear one clerk who was being super helpful to people who needed shipping help, were having a technical problem with the machines or even just needed to borrow the stapler from behind his counter. However, my objective in going here wasn’t to ship a package but rather to use the on-​site printers to print out a bunch of travel documents, boarding passes, Google maps etc. for an upcoming trip. I was staying temporarily at a relative’s house and didn’t have a printer at home, so figured I could take my lap top into this Fedex center, connect to their network via the wi-​fi, print out my approximately 15 pages of travel documents and be on my merry way in a half hour. Didn’t happen like that, unfortunately.
My initial impression of the place was not great as I had to help two people who were struggling through the door with a big box. The door was barely big enough to let these people get their box in, and it opened outward — plus there was a SECOND door to get through. This does not bode well for people shipping big items, but whatever. Once inside I had a little trouble finding the computer area which turned out to be way in the back. There were only two clerks on duty who were both assisting people at the counter, so no one to ask.
I found the computer area after a few minutes and then the real fun began. First, my laptop, which is a standard Dell about 2 years old and generally has no problem connecting to networks by wi-​fi or cable, would not connect to their network (which seemed to require a cable connection, the likes of which I have not seen lately in this wi-​fi world except in old out of date hotel rooms). After struggling for a few minutes I asked one of the clerks (not the helpful guy, he was busy) for help. He came over, looked at it for all of 15 seconds and said, «I don’t know, it must be your computer.» Uh, thanks a lot. That was the sum total of his assistance — 30 seconds and an «I don’t know.» Absolutely the worst customer service of the year.
At this point I gave up and paid the fee to use one of their computers to get on the Internet and print out my documents (which were saved in my Google mail account). This was highway robbery since I had to pay for the computer time, despite having my laptop right there, as well as the printouts. The total bill was well over 25 bucks. By contrast, there is a UPS Office store one town over in Lakewood that will print docs at about 9 cents a page if you upload them to their website — I stupidly didn’t go that route because I thought connecting my own laptop to Fedex’s and printing would be easier than having to upload a document to someone else’s website. Probably could have saved myself 20 bucks going with the UPS Office store, and not had to deal with poor service. I might consider using this Fedex location for shipping in the future if absolutely necessary to send Fedex instead of UPS or Express mail, but I will avoid their computer services like a digital plague.
The only reason I’m giving 2 stars instead of 1 is I did hear the other clerk being helpful and even refunding another person some money who was having trouble with the computer network. Maybe I should have asked for a refund too because I felt very ripped off.

I called this location prior to stopping in and this is what I said. «Hi, this may sound ignorant but I need to mail a box of cookies to New Jersey and I don’t know where to start. I never Fedex’d before.» The girl on the other line was so flipping amazing and guided me through what packaging material in my house that I could muster up was acceptable or in my case practical. Could you imagine that kind of customer service from one of the 12 employees handling the front desk at the post office? NO. So I got my package assembled and took it into this location. As soon as I walked in the girl at the desk said, «are you Jesse?». She had the forms ready for me and different shipping options as well. There were several other customers in the store and from what I could notice is that she had helped them already by showing them how to use the funky printing machines and having her partner weigh and scale packages. Ok, FedEx= 2 employees efficiently running a line of and store of customers Post Office=fail. I sent my order out that day using regular standard shipping and it was received the following day… a Saturday for heaven’s sake. ye Bye post ofice. FedEx really went above and beyond and got my order from Westlake, Ohio to New Jersey shipped in 24 hours on the weekend via standard shipping. I’ll e back

There’s not much I can say about this FedEx Office location that I haven’t said about the others I’ve reviewed.
But there was one important bonus that I haven’t experienced at other locations – speed! I came in with a zip drive and was in and out within 5 – 7 minutes. That’s unheard of in these places, especially during the holiday season. I mean, the E.9^th Cleveland location will eat up at least an hour, if not more.
Anyways, I also liked that the manager helped me AND worked with me on what paper to use for the best prices.
I’m a fan. In fact, it might even be worth the extra drive.

I had this huge shipment for work of 36(!) smallish boxes of stuff that needed to be consolidated into larger boxes and shipped. The staff here was awesome; they helped me carry all the stuff from my car and packed it all for me very carefully. They explained to me all the options and pricing so I could decide what would work best. It’s almost like they thought helping me was fun or something. Great customer service. Also helpful: they have little offices in the back so if you don’t actually have your own office but need to work on a project/​presentation, you can hang out here and print, copy, etc as you go along.