Uptown Consignment

I am unbelievably disappointed in this place. After coming in during the correct time frame to retrieve 3 handbags that did not sell, I was told that I did not have any items to receive back. What happened to my items? They did not sell. Why is there no record of them? I know for a fact when I brought them in and the 400 pound fat old lady in the back who accepted them gave me a receipt. But because I can’t find that receipt, there is nothing left to do to get my items back. I am thoroughly disgusted and will never return!!! BEWARE!!!

After coming here for ten years, my experience this week has ruined me for this place and I will never be back and would discourage others as well.
I have brought clothes here for year– over ten years! They have always taken a good selection of pieces. I have never, ever had an issue. I take great care of my clothes, fold neatly to bring them in, and they go through things efficiently. They cap at 50 items. This time, I brought a bin of clothes in. I got to the counter, placed the bin on the floor and had to catch my breath (I’m pregnant) The woman said to place it on the counter. I said I needed to catch my breath, pointed to my belly, and she told me to move to the side if I couldn’t move quicker. I pulled my clothes out of the bin, neatly folded, and placed them on the counter. She picked one up, held it up, and crumpled it to the side. Then again with item 2, 3, 4, and 5. I asked if there was anything wrong with them and she said they were too wrinkled. They weren’t wrinkled until she crumpled them. I asked her to fold them back the way they were before she tossed them into a pile. She slid my pile of folded clothes across the counter to me, saying she wouldn’t take any of it because it was all too wrinkled. Looking around the store, I’m sorry, but it’s a shitshow. They take crap. Tons and tons of crap. Yes, they have nice things, but they have Target, Old Navy, Walmart, and yet my pile of JCrew, Banana Republic, Gap, Nordstroms wasn’t up to par. The ‘girl’ (I refuse to refer to her as a woman as she seemed young and bratty) needs to get a lesson on customer service, how to talk to people, and all around common sense. I left and went to another consignment shop where they took every single item. Peace out Rocky Hill.

I was impressed with this place. A very good selection of practically-​new items. It seemed to be very popular as well; there were tons of shoppers there, so I’m sure their stock turns over quickly.

Although very crowded, a lot of cloth jammed together, I find this store better than the others.

Ok — I wasn’t going to go here until I read a review about Plato’s Closet and decided it was close and easy to get to — so there I was — entering Uptown Consignment hoping for some amazing deals!
The place is really dedicated to women — they don’t even have a decent men’s section. I mean they have some men’s clothing, but it basically surrounded by women’s clothing and looks like they threw it together just to have a few items.
I was greatly disappointed in what they had available too — for men! Jeans, casual and dress pants, shorts, sweat pants, and PJ’s were all basically together on a rack separated by size only. Shirts were done a bit better, but you could clearly see that older clothes far outnumbered newer styles.
Then there was the price — WOW! I thought I might get a better deal than at Plato’s based on what I read, but the single item I found was $ 2.00 dollars more then at Plato’s and it was three years old. $ 12.00 bucks for a t-​shirt that I can get either on line or at Plato’s for $ 10.00 or under didn’t make me that happy, but I purchased it anyhow!
My wife also likes me to check these places out for her favorite style of purses and when I attempted to do that — two problems surfaced. One — there was no rhyme nor reason to how they display their purses, except the best are kept behind lock and key and were the most expensive purses I’ve ever seen anywhere! Sticker shock for sure here — even the less expensive MK’s, Coach and DB were higher at this location than any other place I’ve ever seen. The second problem with the purses is that I’m not one who carries one and they offered me NO help at all — as if they didn’t have time for a guy looking for a freaking purse! I’ve paid hundreds of dollars for purses my wife likes — their loss though!
Finally — it’s sometimes difficult to compare one consignment shop or thrift store to another, because the merchandise is subject to vary based on what is brought in and the selection doesn’t just vary from one location to another — it constantly is changing on a day to day basis. So I’d still suggest to those who shop thrift and consignment to continue to check back from time to time. However, chances are if the service and price such on day one — they will always be that way until they close up shop. After going to 15 different Plato’s Closets — I can say that 99% of the time I know exactly what I should be able to find and the price I will pay. Each consignment shop is going to be different AND THAT’S what makes it fun!

I went there the other day and was standing at the counter until some one redirected me. The employees were all very miserable but one of them actually approached me and insulted the very pricey item that I brought down there. She was so rude that I would probably never go back there or ever consign there again. Terrible

Can’t believe I haven’t written a review for Uptown sooner. I have found some real gems here… it’s always so exciting! The racks are sometimes cramped and hard to move, but that’s just a sign of the sheer volume of the store. All the associates are amazingly helpful… you can tell they enjoy their jobs. I am always looking for an excuse to make the 40 minute trip to Uptown!

I love this place! The only issue I have is that it’s hard to look through the racks because the clothes are so stuffed and cramped together. They need more room to display the clothing.

I walked in thinking I wasn’t going to grab anything more than a nice set of earrings, a cute shirt at best. I found AMAZING shirts instead at awesome prices, one which was a beautiful lace piece that was knocked down to $ 14 from $ 48. I’ve heard other reviewers say that the employees were less than friendly. I didn’t have any problems with them, in fact two of them gave me some very good feedback when I tried on clothes. Definitely coming back!

I consigned a Madewell jacket here that retailed around $ 300 and was in extremely good condition. Madewell is a very stylish high quality brand geared towards younger women so I had no doubt it would sell. I came back two weeks later to buy some things and checked on the jacket. I didn’t see it anywhere and it’s not a big store but I didn’t think anything of it. I didn’t find out until one year later even though I kept checking from time to time that they had supposedly donated my jacket a long time ago. I was very disappointed at the lack of communication and wish I hadn’t brought it here. I won’t be consigning here again. On the other hand I have bought some great pieces here. Their selection always has a few unique pieces here and there.

I agree with Claire V. — I am puzzled by the negative reviews. This location has been around for a while and if the negative reviewers think it is cramped small, dingy and dusty, they should have visited it before the store underwent a renovation several years ago.
They do have a good selection of designer clothes for juniors, misses and plus size women and also a surprisingly large selection of men’s clothing. An area that is lacking in many of the non-​Salvation Army and Goodwill second hand stores in the area.
It’s also a great place to look for high end purses and shoes.
Some of the employees are nice, but many of them ignore you and have a can’t be bothered attitude since they have «power» as to which items they take and which they don’t. Additionally — consigning at Uptown is highly subjective — I have brought clothes that I though would not be accepted and they have and vice versa.
I agree that the store does cram a lot of clothes in a small space and I think they have out grown their location, but it’s a consignment store and for me the search is what makes consignment shopping fun. You have to look for things, they are not going to come to you.

I don’t understand all these negative reviews! I visit this store on practically a bi-​weekly basis… it’s the kind of place where you can find a GEM of a deal as long as you’re willing to be picky and sift through lots of poorly organized, overstuffed racks. I love it because I am a petite size, and I usually have pretty good luck finding designer items in petite sizes or sometimes even pre-​tailored jeans etc. It helps that they have a petite section because I would hate to have to dig through the rest of the store. Too much stuff! My biggest gripe is that they have a whole wall of shoes, but absolutely no sorting by size. Pretty useless and definitely the reason I’ve never even bothered trying to find a pair I’d consider buying.
Still, I’ve always found the staff to be helpful, conversational and patient. Even if they don’t offer as much money for consignments as some other places, the fact that they discount any purchases if you make them with account credit means that your money goes further. I’ve found that the Rocky Hill location has better quality brands in clothing than the South Windsor or Southington locations, but South Windsor has more designer bags, so who knows? Definitely give consignment a try – it’s good for the environment AND your wallet!

Upon my first impression I immediately thought that NOTHING about this place says uptown or upscale. It’s small, dingy, dusty, cramped, poorly lit, and has an overall depressing feeling about it. I was also disappointed by the rudeness of the staff… I know it was a busy Saturday but it wouldn’t kill people to smile once in awhile! The final straw was their deceptive practices, because even though the website clearly states– «The consignor will receive 55% of the original selling price on popular labels and all items priced $ 75 or more.» Their staff arbitrarily invented a price for my purse, then offered me 55% of that amount. Huh? How does that work? I know the retail price, the item was brand new with tags from this season’s collection and they offered next to nothing for it. So I kept my stuff and I didn’t buy anything either. Won’t be back.

A good selection of mens clothing at this consignment store. I seem to find something every time I go in. They also seem to have a lot of higher end clothing. I can find Polo, Gucci and other brands like that regularly. The biggest downside is that they could use a larger store because this place is cramped!

I’ve been going here for years. I admit I’ve never bought anything or really shopped there, just consign. They do have a great selection of designer clothes and they are very picky about what they accept which is good for the buyer.
The downside is that every single person I’ve dealt with there acts as though they would rather be anywhere else but there. Specifically when consigning I get the very uneasy feeling that they are annoyed and aggravated. There are one or two great women that are quite friendly, but others, the majority are not so friendly. I’ve witnessed them acting the same way on the phone when a consignor calls to check their account, so I know it’s not just me.
Too bad, because they do have a great selection of designer clothes… I am going to take my business elsewhere… to a friendlier place.

Pretty, pretty okay. It beats the pants off of the Southington location with better goods, friendlier staff, better layout and merchandising and a location that is less of a headache to get to.
I scored a pair of Sevens for 20 bucks, brand new. How can you NOT love that?
There are two things that make this shop good, but not awesome. The first is that they sell knockoff merchandise. It’s clearly labeled as such and they aren’t at all misleading about it, but IMO if you advertise premium label goods and then sell knockoffs next to the real thing, you’re shooting yourself in the foot. There are a million places to buy knockoff, faux garbage. Go to any tag sale in Weha on a Saturday. There is no deal to be had on a 60 dollar fake LV, and people go to consignment shops for deals!
My second criticism is that Uptown gives less money back on goods sold than other places. All in all, it’s a good place to shop, but I’ve had better luck and greater returns selling elsewhere.