Texas Back Institute

This place has THE WORST patient care I have ever experienced!!! The Dr is very cold and unsympathetic. The Dr saw me and fed me a line of bs and said he would refer me to a pain management clinic. The lady up front said «can you come back today?» Evidently they have a pain management person at their facility. I was concerned about the time and getting back to Garland to pick up my son on time from school, she assured me I’d go right back. I waited in the waiting room 40 min and another 20 in the room before being seen. This guy told me a completely different story about my back and I felt better about my experience. He was suggesting PT and pain meds. When I got to the car I realized there was no prescription in the papers. I was literally running to my car and speeding to get my son. I called them and they said there would be no medicine or treatment because that dr doesn’t take my insurance. Seriously??? They said they’d call me later with a referral. No call. I waited several days giving time and still no call. I called them, they said they called me but a Spanish guy said they had the wrong number. This is my cell. My only number. They’d called me on it before. I had them check the number and save in the system. They then said parkland was the only place that took my insurance and sent a referral. I called to activate it and waited 2 weeks and called parkland only to find out they had called TBI over a week before saying they were declining the referral. No call from anyone. I called today the lady I spoke with said it looked like they had tried to call me and spoke with «Michael» who said they had the wrong number. What is wrong with these people? I was trying to find out why the referral was declined & she was unable to tell me. She then told me it would be my responsibility to find someone who took my insurance at this point. I am in disbelief at the overall incompetence at this facility all around.