Robert H Chu, MD

We had no problems with Dr. Chu, he has always provided great care for our family for many many years. The staff in the back were professional, kind, patient and knowledgable!
However… the two of the front desk ladies were quite rude. It was unprofessional.

Dr. Chu is a great omd, the front desk is just rude

I was impressed by the reviews of Dr. Robert Chu so I called them. The receptionist on phone was extremely rude and lied about things. I ask her whether I can get an appointment that day (I was thinking maybe I would get lucky since I live nearby) She said no. Then I asked another question instead of answering my question. She turns around asking me what dental insurance I have. I ask her again my question. She still ignores me and insists asking what dental insurance I have. I then ask her why is so important to know my insurance instead of answering my question. She insists and says so she can arrange which day for which dental insurances. I never heard this that certain insurances will be seen on certain days. A friend was next to me when I talk to her on the speaker. She also mocks my accent and I almost can’t understand her. This is definitely RUDE and INSULTING like I don’t know how the insurance and health/​dental clinics work in USA. She also put me on hold for a long time. I never call her back. Never will go to this dental clinic since if his receptionist is so awful and scary, I don’t think the doctors there would be so good/​nice either even they speak Mandarin and that’s part of reason I called them since I do, too. Scary, awful and insulting.

Please read the filtered reviews. IF I could give negative stars I would. Let me first start off by saying I was referred to Dr. Chue by my supervisor as I usually go to myeyedr. I made an emergency appointment bc I was waking up everyday with blurry vision and my eyes were extremely sensitive to light.
When I get to my visit I spent literally 5 mins with the doctor and he told me my condition was due to me having ocular migraine and the symptoms would pass; and was quickly dismissed.
3 days later after my visit with this doctor my symptoms were still the same. I decided to return back to myeyedr and was told my issues were due to me having extremely dry eyes that cause some inflammation on my cornea. THANK God I followed up and went to see another doctor.
I will NEVER return here again and will even withdrawn my son whom is a patient.

I’m very nearsighted, and I always get an annual eye checkup because I’m at risk for retinal tearing. So when I had intermittent minor flashes of light in my vision, temporarily living in Maryland for work, I thought I would arrange an appointment with an in-​vision-​insurance-​network ophthamologist and get my free, insurance-​covered annual routine eye exam.
I came in, told them about my vision insurance plan, filled out the forms and mentioned some minor flashes I’d been having, and then waited for about 45 minutes in a room with maybe 4 other people, tops. Long wait. The assistant ran my glasses and updated my prescription, with only minor changes. Because of my severe nearsightedness, I usually get my eyes dilated to check for additional issues. Dr. Chu performed this part of the exam; he was very professional and performed the normal «look in this direction» eye testing, and told me that I was fine, not to worry. Nothing out of the ordinary for someone who gets the same eye exam like clockwork every year from optometrists and ophthamologists alike.
Coming out of the exam room, I was given no bill, as I expected, told everything was good to go, and see you later! Great.
So you can imagine my surprise when I recently got a bill from them. Huh? No mention of my vision insurance — my medical insurance covered it instead. Why I was I being charged? Why had no one said anything to me before I left?
So I called Dr. Chu’s office, explained my situation, and I could hear the receptionist rolling her eyes as she laughed — laughed! — at me. She said something like, «Um, well, you said flashes, so it became medical, you know… you’re at a medical doctor’s office. You should know Dr. Chu’s going to be on top of that.»
Now that I know the full explanation, fair enough. But let me get this straight. They didn’t do anything beyond what a run of the mill optometrist would do. They used my mention of flashes to switch it over to a different insurance so they could charge $ 550 for a routine annual exam. They didn’t tell me that I would be charged or how insurance would be handled. And then I get laughed at over the phone when I call them asking them to please explain the bill? And did I mention they didn’t give me my new eye prescription right away? Dr. Chu said he’d «hold onto it» for me until I decided I wanted new glasses. Why wouldn’t he just give it to me? Probably because he wanted to escort me to the glasses center in the waiting area. I had to call back and have it emailed instead.
Beyond reasonable. Two stars — one for the doctor’s professionalism when he was doing the exam; he certainly knows what he’s doing. Zero for everything else.

After reading the previous reviews I felt I just had to weigh in. Dr Chu has served 3 generations (including me) of my family very well. We’ve been his patients for more 15+ years. He primarily caters to the chinese community — and quite frankly, sometimes they are a little more brusque than western manners prefer. But since I don’t go to an opthamologist for his bedside manner, this doesn’t quite matter to me so much. What I care about his is breadth of knowledge and his ability to care for my vision holisticaly.
He helped my grandmother keep her vision much longer that perhaps she might have — and has enabled my mother (86yrs old) who has glaucoma and perhaps a bit of macular degeneration. In addition, he performed her cataract surgery with much success. I have never gotten a perscription from him that was off in my glasses (and I wear progressives) — and he worked through several trial pairs of contacts to get the right fit on a multi-​focal lens — I have astigmatism, myopia and presbyopia.
This was the doctor who looked into my eyes and indicated that I needed to talk to my primary care physician about my blood pressure medication. My pressure was within general normal limits — but it was still too high for me to have healthy eyes and he caught it. Change of meds fixed everything.
No one that I’ve ever recommended to Dr Chu has come back with a complaint.
You might not want to buy your glasses from him (because they are just too expensive), but for healthy eyes… he’s a great doctor. If you just want a pair of glasses or contacts you can go just about anywhere. But if you have or need to deal with diseases of the eye or a loss of vision… I highly recommend him.

I am very disappointed with the services I received from Dr. Chu and have since chosen a different opthamologist. First off, his office is essentially run like a factory — at any given time, there are about 15 people waiting in the waiting area! I don’t know if they schedule appointments every 5 minutes or so or what, but the receptionist up front is understandably frazzled having to deal with so many patients.
Dr. Chu seems like a nice enough person but I could tell that he wanted to spend as little time with me so that he could hurry off to his next appointment. He probably spent less than 10 minutes with me. After I received my contact lenses, the fit was awful — the lens did not sit properly on my eye, so I had to book yet another appointment with Dr. Chu to figure out what was going on. Of course, the office looked like a zoo that day as well and I waited quite a long time (about 45 minutes!) to be seen. He examined my lenses and gave me a new prescription. Although my lenses «sat» better on my eye, I still have a hard time seeing. The prescription just seemed off.
I now have a new opthamologist who is much, much better. He said that my last prescription for contact lenses was probably inaccurate, which explained why I had such a hard time seeing.
Try to avoid this place if possible.