Plumbing Parts Plus, Inc

I recently purchased a shower system from Plumbing parts. When my plumber installed it he realized that a piece inside the valve was broken. We called Plumbing Parts but they did not want to take any responsibility. They asked us to contact the manufacturer and refused to give us a new one to replace the faulty part. We contacted the manufacturer but we did not get any response either. We are stuck with a faulty valve and Plumbing Parts refuses to exchange it for a new one.
I am not impressed with their service and will never purchase from them again.

25% restocking fee on anything returned, no matter the reaons. Stay away.

Pete Reckendorf is my go to expert at PPP. He is very knowledgeable, professional, and helpful.

Excellent customer service for walk-​ins. Staff offer helpful and honest advice.
Showroom is a bit limited so go visit Fergusons huge showroom in Rockville 20 850 — where walk-​ins won’t get any service despite the two dozen reps milling around — and return to this store to place your order. They can order practically anything.

I was looking to buy replacement faucet handles for my shower. After visiting two hardware stores and a Home Depot and purchasing, then returning, two incompatible products, I was referred to Plumbing Parts Plus by one of the Home Depot clerks. Here I didn’t have to spend time browsing the shelves and looking for an associate. The guy (Brad?) at the counter immediately searched their inventory on a computer, priced the items and brought the handles right away. The whole transaction took just 5 minutes.
One drawback could be the return policy — the invoice says one can return within 30 days, but the sign at the counter says that a 25% restocking fee could apply. Not sure if this applies to customized solutions only or to regular items too.

When we remodeled our bathroom we bought our toilet, vanity, and mirror here. Great service and good prices on both. The vanity was custom (due to small space) and they helped a lot with the design process.
They have a showroom with a good selection of vanities, toilets, mirrors & hardware too. Found them very easy to work with and friendly too!
I do think their name is somewhat of a misnomer. If you are looking for a washer or similar replacement part, in my experience they don’t have a great selection for that sort of thing. I think they do more business in remodeling/​replacing entire components.

I was referred here because my local hardware store didn’t have what I needed. Pat, (I think that was his name) was professional and helpful. I was in and out of there in 5 minutes with the right parts!!! I wish more businesses would model after these guys!

Huge thanks to PPP Inc. They know * a lot* and are incredibly helpful, so practical and knowledgeable. I’ll be coming here immediately the next time I have a plumbing project.

Great local plumbing parts store, they have everything from new fixtures to tiny little parts or tools you might need to fix something. Including the ones you never knew you needed. And the people at Lowe’s didn’t know you needed either.
My shower has been having issues, so I did some research online and it seemed I probably just needed to replace the cartridge. This seemed quite feasible as a DIY task, so I went about unscrewing and pulling things apart. Then I got stuck. Literally. Well, the *part* got stuck. I couldn’t for love or money pull out the «stop valve» which as far as I could tell was literally supposed to just pull off once the handle was uninstalled. I *really* didn’t want to call a plumber, so my friend who has been renovating his bathroom came over to see what we could figure out. As I expected, it really did just pull off, I just wasn’t strong enough to do it myself. (I love DIY projects but I really just don’t have the muscles sometimes!) Anyways, to try and make a long story shorter, we pulled out the «cartridge», and he told me to take it to Lowe’s, find the identical one, and replace. Easy peezy.
So… I head to Lowe’s with the part, and see nothing that looks like it. I see much bigger (wider in diameter) pieces, but nothing like what I’ve got. I ask the guy there and he says it must be an old specialty part and I’ll have to go to a special supply store to get it. Well, at least he did that right, sending me to PPP. About the only thing he did right.
I call PPP to see if they have the right part before I drive all the way over there, and he says «Sure, that’s the 1225.» But, umm, the 1225 is what they had at Lowe’s and that certainly did not match. It was way bigger in fact. «Oh… it’s much thinner?» Yes. «Oh, did you just pull this out of your faucet?» Yes. «Oh, what you did is you gutted the cartridge. You just pulled out the center, not the whole thing. That’s going to make it much harder to replace. The normal tool won’t work anymore.» Well. crap. But the nice man told me they had the extra special tool that will work and I should come over and pick one up.
So I head over to do just that. Do they have the tool? Nope. They have it in the system, but can’t find the one that’s supposed to be on hand. Now while they should have checked before I drove over there they were just so helpful that I can’t work myself up to be mad. Since I was there they went through in detail and explained to me exactly how the parts work and what had happened and what the specialty tool does that I now need. So helpful and so friendly. They promise to call me when the tool comes back in stock (the next week) and do just that (only a couple days later). Put it on hold for me and I go over and pick it up. In and out in just a few minutes.
I highly recommend them. Lowe’s is a couple dollars cheaper, but the knowledge, helpfulness, and ability to support a local business makes it so worth it to head here instead of the big box stores.