Motor Works, Inc.

This absolutely pains me to have to update my review, but I feel it is necessary. There have been a lot of front end changes recently which I feel are impacting their ability to communicate with the customer and make the customer feel comfortable. Additionally, I’m not certain what is going on in the back, but the service is no longer up to the expectations that I have come to expect.
It seems small, but I am not a Mrs. That is my mother. She’s great! But, she isn’t me. (If you want to be formal, «Ms.» is always a safe bet — just don’t assume I am married) After being a customer here for over 10 years, I no longer feel like they know me when I walk in the door. Calling me «Mrs S.» was a clear way for them to say that they don’t know me from any other customer. The exact opposite of what I have always felt walking in their doors.
The other issue that really caused me to stop and question my patronage was that I needed to fill my car with windshield washer fluid a few days ago. I had brought my car into Motor Works about 5 weeks prior to running out of windshield wiper fluid. On the statement which states what they did to my car when it was in for service, includes a charge of $ 2.40 for windshield wiper fluid. While there has been some snow since then, it hasn’t been a lot and there is no way that I have gone through almost a gallon of windshield wiper fluid. Considering this did not happen at all last winter which had far more snow, this leads me to think…“if they lied about this, what else have they lied about?”. Small issue. Big implications. As a customer, you trust your mechanic. You trust what they say they did to your car and that they are following through on their word. By running out of windshield wiper fluid in such a short amount of time, I am now questioning their word. Not a good feeling.
For ten years, I have felt they were worth the extra money they charged. Now? I don’t feel I can trust their word.

Honest mechanics. I’ve been taking my 2007 honda cr-​v here since I moved to the area four years ago. I found Motor Works on Unilocal so I wanted to pay it forward. In my 3 times I’ve dealt with them (non functioning ac, stalling car, and and transmission noise) they have been wonderful. Fair pricing too. Last time we went to drop my car off, it was pretty late at night (after 8). The owner was there still in the office, and took the time to talk to us about the issue with the car so they could diagnose and fix it the next day.

Thanks for pointing it out. I wrote the part name wrong. It should be evaporative canister.

I had parked my minivan at a shopping center when I realized that the sliding passenger door wouldn’t close. I was stuck with two small kids and could neither leave the car with the door wide open nor drive away. I contacted Motor Works and after a short consultation on the phone, they very quickly sent two of their mechanics to meet me in the parking garage. After taking a look, they realized there was an object jammed in the door preventing it from shutting and fixed it right away.
Not only were they unfailingly polite and courteous but they arrived quickly to help AND they wouldn’t even let me pay for the service! I was so grateful I almost wept! I’m glad to now know where I can confidently take my car if I need a repair. Thanks you guys!

I can only attest to the customer service at motor works. I brought my 10 year old car in that was having trouble switching gears. Dave did the diagnostics for the car, found out what was wrong and after realizing how much it would cost to fix, he looked over the rest of the car to find out what else needed to be done with the car. This information was extremely helpful because we needed to make the decision to scrap the car or fix it. He went above and beyond and let us take a few days to decide what to do. Dave was so helpful and responsive and kept us in the loop the whole way. Thanks, Dave!

We have used Motorworks for more than 20 years. I have greatly appreciate its professionalism, quality service and its accommodating us when we needd emergency repairs. I recommend Motorworks without reservation.,

My brother works on Hondas and told me what to expect. Motor Works told me exactly what my brother had said. The staff member listened and responded to my needs and I feel that the price was a fair reflection of the work involved.

I have been going to Motor Works for the past few years and I would highly recommend them.
Motor Works does a very professional job and they do not pressure you into getting service. I normally take advantage of the free ride to the metro, but because my car was going to be in the shop for three days, they provided a loaner car.

Motorworks feels like a part of my (automotive) family, I can trust the front office staff, their superior technicians, and their integrity completely. I don’t worry about my car anymore because I know I can trust them to do that for me. Top Flight work, reasonable prices, high quality service — What more could you want? Well, you could want Dave & Tom & Gregg. They take care of me as if I were part of their family and that is incredible these days. Their picture is listed under «superior customer service» in the dictionary. What else? Oh, yeah. Honda dealerships send the repairs they cannot handle to Motorworks. Why not skip the middleman?

This place is great. First, the customer service is very personalized. One of the two guys that runs it always calls you personally to explain what is going to be done before they do it and they will tell you what can wait as well which is even better in my book! They will also give you a ride to the metro and pick you up which means you can get your service done while not missing any wokr for the day. Dave even went so far as to help me out when I had a tire pop and although they were not open and I had to go to Mr. Tire he returned my call and told me not to get anything but my tire done there when I asked him for advice on other services they reccomended. You also get some major coupons for birthdays, first time service, etc… The only downside I really encountered was that they are not open at all Friday’s or weekends and it is a little pricey but you get what you pay for and I think anyplace in this area would probably cost about the same if not more!

I was genuinely amazed at the poor level of service at Motor Works given their stellar reviews. My experience with the friendly and helpful staff was quickly soured by the unprofessional behavior of the service consultant. I was further astonished at their astronomical parts and labor rates which are on par with most dealerships.
Many people are unaware that OEM car parts (and tires) can be purchased online for considerably cheaper than what repair shops charge for generic parts. Most shops will even list the parts you need when you get your car diagnosed so you know exactly what to get. Of course some shops won’t allow you to bring in your own outside parts for installation, so I first received permission from the service consultant who gave it an OK.
I am by no means a seasoned mechanic but had a pretty good idea of what needed to be done from my general knowledge of Hondas. Unfortunately I currently lack the tools or garage space to do most repairs myself. I looked over the repair procedure in the Acura Helms manual, which is essentially a mechanic’s Bible. Needless to say I was surprised at the $ 500 labor fee for a relatively routine repair, so I discussed the quote with the service consultant.
I wanted know whether there was another repair needed that I was unaware of based on that labor quote. Apparently it is extremely insulting and offensive to inquire about repair details because the service consultant immediately became irritated and very condescending. He raised his voice making the repair sound more elaborate and difficult than I knew it was and spoke to me like I was a 5-​year old. To calm him down I explained I wasn’t attacking his integrity or trying to haggle their quote, I simply wanted to understand where the costs came from and described the steps of the repair. His demeanor quickly changed and he muttered something along the lines of «I don’t care where you try to get this fixed to be honest…» I was floored by this childish unprofessional attitude and it was the nail in the coffin for me.
I drove literally a quarter mile down the road to Hoon’s (another Honda/​Acura specialist) and had the same work done for less than half the price ($ 200 vs. $ 500) and a third of the time (2.5 hours vs. 6 – 8 hours) that Motor Works had quoted me.
I do not question their honesty nor the quality of their repair work, but their attitude and prices are unacceptable in my book. Sadly, many people will pay way too much for parts and repairs at Motor Works only because they don’t know any better.

As good as it gets. Quality. Integrity. Longstanding client relationships.
The Honda Works experience is something that gets passed down in families. Trust in the service industry — especially with auto services — is rare thing. We trust them completely. My stepmom has been going to the Motor Works fellas for well over 10 years. (She is one of the most savvy consumers I know.) They took care of my brother and me and my used Accord, I had no question about where to go. When I needed major repairs, I came back from Philly to work with them. Their service and quality is unmatched — it was a simple logical decision.
I had over $ 2,000 worth of work done about a year ago, stuff that was priced out to be well over $ 3,500++ at other places. Dave and the team gave my car a new lease on life and made me feel like I had the best thing on the road. In the process, they gave me a full report on upcoming repairs, when to expect them to be due and how much I should pay.
After moving to Chicago, I got an estimate for some upkeep. I called Dave. He remembered my car immediately and knew exactly what the Chicago guys wanted to fix. The Chicago guys were right — the repair was on the list — but Dave felt that it wasn’t necessary for another few months. (He was right.) He also made me feel secure about the pricing bid provided.
Sadly, my car was totaled recently. I called Dave with the hope that the recent repairs might increase the amount offered by insurance. He took care of me immediately, providing all the needed information to the insurance.
Coordinating drop offs can be a little tricky because of the location — but I wouldn’t change that aspect. The location, which is off a main road, separates Motor Works — metaphorically and physically — from the crowd of subpar service joints. And, they will work drop offs for you.
You will be thrilled with the results and enjoy working with them. Imagine Car Guys — but toned down.