Diamond Exchange USA

My now fiancé’s entire family has been going to The Diamond Exchange for years, so we of course followed in their path and have had the best experience working with them, especially with Justin. Since I knew the type of ring that I wanted, I brought in a picture and they made a custom ring based on that. I am SO in love with my engagement ring. It is more beautiful than I even thought it would be. I have been back to the store multiple times to get it cleaned and resized and they are so nice about doing this free of charge. We will definitely be getting our wedding bands and any future jewelry purchases from there.

I bought a Tag Heuer watch and worked with Katie. She was awesome. All my questions were answered, emails returned, walked thru the payment process and the watch was delivered as promised. VERY HAPPY!!! Thanks so much! I will buy from you again!

I could not be happier with our experiences at the Diamond Exchange. My husband and I went in last summer after seeing an estate ring they had advertised — we had just started talking about getting married, and (because he knows me really well), he knew I’d want to pick out my own engagement ring so that I would get exactly what I wanted. Somewhat to his chagrin (I don’t think he had bargained for me falling in love with SO MUCH ring), we put a deposit down and took the ring home a couple weeks later. Katie’s customer service was amazing, and they did an in-​house appraisal for us for insurance when we picked it up so it was ready to submit as soon as we walked out the door.
A year later, we came back to purchase our wedding bands. We ended up having to order Hubby three different rings as the first two were apparently from an exclusive line that the jewelry company wouldn’t sell to stores individually, and we wound up the day before the wedding with no ring. Katie was AMAZING and was able to get the new ring he picked out overnighted to us so that Husband didn’t have to get married with a random band (or none at all — but they also assured us that in the event his band didn’t make it in he could ‘borrow’ one for the weekend and so he’d have something to get married in. Talk about customer service!). They also went ahead and shaved down the band we had ordered for me so that it exactly matched the band of my engagement ring.
Throughout both experiences, the customer service has been exemplary and they have been wonderful to deal with. Additionally, all of our jewelry from here was incredibly well priced (our jaws pretty much dropped when we saw that my engagement ring appraised for almost triple what we paid for it). They are extremely knowledgeable, and we felt very secure in bringing our business here and knowing the quality of the jewelry we were purchasing — I know we wouldn’t have felt that kind of security at a chain jewelry store. We will definitely be back for future purchases, especially knowing that we can also design our own ideas with them!

I looked on-​line to find a jeweler to sell an older 30 year old Rolex watch. I called and spoke with Keith on the phone. I arrived 30 minutes later. It took Keith about 15 minutes and he made me a very fair offer right about where I was hoping to sell the watch. He and the other employees were friendly and helpful. It was a great experience. I would recommend Keith and Diamond Exchange.

I walked into «Diamond Exchange USA» in Rockville last Sat. (9÷26÷15), hoping to sell some diamond, ruby, and gold jewelry. The older gentleman, Richard, took my half dozen pieces to the back, looked them over, and came back. He said he was only interested in the biggest, a diamond necklace: 14K gold with 34 small, round-​cut, white diamonds (2cttw) on a heavy 16″ chain. He offered $ 120 «for the gold,» waving off the diamonds as inconsequential. Huh? I’d done my homework. I knew gold’s market price was $ 1,145+ oz that day. I knew my necklace weighed .6+ oz. I’d estimated gold weight at .5+ oz. That’s almost $ 270 of 14K. Their offer was 56% *below* current market price just for the gold, $ 0 for the diamonds. I walked away wiser for wasting my time. Today (9÷28÷15) I took the jewelry to a precious metals dealer I know in Alexandria who pays 90% for gold. Market volatility pushed gold down to $ 1,133+ oz, so the necklace was $ 265+ today. At 90% of current market, I was offered almost $ 240, *twice* what these guys offered. And, the precious metals guy bought all my pieces, plus some scrap I’d tossed in. I walked away with $ 700+. «Diamond Exchange USA» claims «the BEST price paid» and their website says, «To successfully sell your jewelry or diamond, you need to understand its value.» Good thing I do. Shysters!

Experts in the jewelry industry. Top prices paid for your items and yet still a great place to shop for high end goods and still save big money compared to retail. I have been a loyal customer both buying and selling here for years. Dealing directly with the owners is a huge advantage in obtaining the best deal. I am a customer for life.

Just replaced my lost wedding ring with a custom piece from the Maryland Diamond exchange. My diamond is beautiful and flawless. I simply gave them a pic of want I wanted, I picked out my center diamond and in three weeks I have exactly what I asked for. I have a high quality ring for a fraction of the price. Great Job! Thanks

Didn’t have such a pleasant visit to the Diamond Exchange of Rockville, Md location. Brought in my wedding rings for appraising and pricing. The guy there didn’t seem interested at all. He told me he wasn’t interested in my jewelry. Also he shared they had to many other rings of the same cut and style their already. They dont accept used jewelry… that last comment left my a bit irritated. Since every jewelry item in there is used from previous owners. I guess I wasn’t the right color to have legitimate jewelry. I wouldn’t recommend sending anyone there. especially if there of color. Wasted my time!!!

Over the past few years, I have gone to the Diamond Exchange multiple times to sell some jewelry, including gold and estate pieces, that I was never going to wear. In addition to the highly professional atmosphere and super friendly service, I was given excellent prices for the pieces I sold (and I was also given honest advice to not sell a few pieces of silver because it wouldn’t be as good of a value for me– and I appreciated the honesty). In December I was in the market for a new diamond eternity band and went to Mervis and Boone’s to look/​get pricing. When I went to the Diamond Exchange to get a repair done, I discovered that they also make/​sell new jewelry and Justin showed me the most beautiful 2-​carat diamond eternity band. The diamonds were very high quality, equal to Mervis and Boone’s quality, yet the price was about half! I was overjoyed and purchased my beautiful diamond band from the Diamond Exchange! I couldn’t be any happier — my experience was seamless and I will be a repeat customer for sure!

Have been shopping at the Diamond Exchange for about 20 years, they have more diamonds and settings than any seller except large jewelry store chains. Thankfully their prices are much lower than a jewelry store and they do fabulous custom designs. Love to peruse their estate jewelry, have found some real statement pieces over the years. They also carry modern designs with lots of higher end pieces. You can trade up on diamonds so you can upgrade your diamond years later.
The prices are excellent, just saved thousands on a stunning Tacori setting for my soon to be daughter-​in-​law. Actually, the setting for my daughter-​in-​law was so inexpensive (already had the diamond) I was able to have a custom setting for my diamond made and it looks stunning, much better bling. So I guess I spent the money I saved on her ring on my ring and we are both happy, hahaa.
Since the prices are great they are popular, weekends and Mondays can be crazy busy. The best day to shop (their least busy day) is Wednesdays. So whatever you want they have an awesome selection and great prices.
Have never sold any items here but people are constantly bringing jewelry in and they are always treated respectfully. The staff are quite knowledgeable, they quote prices and negotiate so you don’t have to wait to speak with the manager. Overall my favorite jewelry store, thank goodness I don’t live closer.

It pays to comparison shop when you’re selling gold. I visited five other places before I finally sold my jewelry to Diamond Exchange. They offered $ 280 more than the lowest offer. The transaction was quick and painless, and the person I dealt with was polite and efficient. Sold to them a second time, a few weeks later. This time, I didn’t bother getting other offers – went straight back to them. Did I get a good price this time? Who knows? But I wasn’t in the mood to go back to the five places I first visited.

My fiancé came here to get my custom-​made engagement ring and I can’t express how ecstatic I am with the outcome. I came across my dream designer ring a while back and sent it to my now fiancé, not really thinking much into it. When he proposed I was completely surprised and fell in love with the ring-​it is so stunning and sparkles for days. I often find myself just staring at it because it is so gorgeous! It looks exactly like my dream ring, but even more beautiful. Plus it is even more special because it was custom made by my fiancé and he worked closely with them to design the ring. He said he had a great experience working with Katie, who was very knowledgeable and patient with him. I highly recommend this place!

Bottom line: This place is great.
My girlfriend and I have been shopping for wedding rings and ultimately decided to purchase our rings here. I highly recommend this place. The prices are reasonable. The quality is very good. And the customer service is great. If I need rings again, or any other jewelry, I will definitely come back here.

Do your homework! Might be an OK place to buy, but I can’t recommend it as a place to sell. This experience is not much different than going to a pawn shop. I brought in several items– a bunch of gold jewelry that I hadn’t worn in years and 3 diamond rings– including a one carat solitaire that I had appraised prior to my visit. The gold jewelry was weighed and the price seemed to be in the ballpark of what I thought was fair. Thankfully I did not accept their offer on the rings. They offered $ 800 for my one carat solitaire– less than 10% of the insurance appraisal, and not at all fair. I ended up getting $ 2000 for the solitaire from another company the same afternoon. Also, on my other pieces, the second company offered significantly more. Bottom line– do your homework and shop around.
Lots of jewelry and watches– when I expressed some interest in a new setting for my solitaire, I was shown several «used» and very mediocre settings priced at $ 500 and up. Hmmm, they offered me $ 800 for a one-​carat solitaire and then tried to sell me a used setting with tiny diamond chips — this did not compute in my head, so thankfully I left and got treated much better elsewhere.
SHOP AROUND!

This store and specifically Justin and Keith have always come through for me. From diamonds, watches, earrings and repairs there is simply no better place to go. They have quality pre-​owned merchandise and if you want something new, they have a nice selection as well. Bottom line is… They will ALWAYS save you money!

I had a great experience at Diamond Exchange. There were many loose diamonds I was able to choose from for an engagement ring and I worked with Justin and a lady who’s name escapes me, but they were very helpful and informative. I will be returning with my fiancé to choose wedding rings and try to convince her into purchasing a nice watch when we visit again.

This is a very nice shop filled with a wide assortment of Rolex watches and other high end watches.
They also offer many gorgeous jewelry items from diamond earrings to tennis necklaces. The gems are breath taking.
I have bought and sold here for many years. When I get tired of a piece of jewelry I own I go here to sell it and purchase something different.
Justin and Keith are very knowledgeable and have always given me fair prices for what I bring in to sell and I have purchased many items including a sapphire and diamond ring for my mom for Mother’s day, a gorgeous pair of 14k and princess cut diamond earrings, gold necklaces and a reasonably priced Rolex Yachtmaster.
The assortment is huge, the cases sparkle and are very well organized.
I have even taken items in to have repaired. Oh and once I bought a ring for myself that was too large and they actually sized it as I waited.
I always leave happy with my sales or purchases and I appreciate the excellent customer service.

I love this place! It is just North of Bethesda which is really convenient for me. I have gone in numerous times to buy and sell jewelry. They have top of the line watches for men and women and are always getting in new stuff. I have delt with Keith and Justin both of whom have been very knowledgable, professional, and polite to me. I will definately be coming back.

These people are not all that nice in here. I sold some jewelry but I ain’t comin back.

not sure what to respond to — but — I really don’t care –I’m well educated in a lot of things, and I’m sorry your place is a pit… As I told the owners, on my next trip back north, I’ll get what the rings are worth vs a poke or 2 in the eye — this is a place to go to if you are desperate or are on…
this is like playing the slots in vegas at the airport — …why?