CVS/Pharmacy

I never wrote a review before but this CVS forced me to do it. If there is a zero star, I will give this store that rate without hesitate. Very poor and mean customer service. They wanted to charge additional $ 12.99 for only cutting 9 pictures into 2′‘x2” size which they did agree to develop. What a ridiculous charge! They did not charge like that before and they said it was the new policy now! The manager was very unhelpful and should be fired if the store wanted to be better.

After experiencing horrible customer service from 3 other locations in a 18 hour period, I finally was extended the outstanding service a customer should receive… especially when they are not feeling well & in need of medication.
As a person who does not dance with meds, I was already on edge, & after interacting with absent minded people… why would two customers back to back have to instruct the Rx Technician to go check the computer for electronic scrips… well Jewel, Rosa & Linky made it all better once i finally arrived here. As well as my Urgent Care Team for calling a few stores to see if the cough serum was in inventory.
Unless you visit this location specifically (my perspective), do not expect any user friendly assistance close to closing time & even the simple effort of having an employee to call their sister store to inquire on your behalf.
This store is 4 more miles then my usual store, yet makes me no never mind, as I will travel a little further to receive A+ service oppose to having to display the less than Unilocal-​kind energy. I’m accustom to. :-)
THANK YOU to every employee who greeted me, asked if I needed assistance, & of course, the dream team of Pharmaceuticals in the back.

Poor customer service.
Barbara has issues with her attitude.
Had to wait long time to get my things checked.

Every time I come to this CVS location there is only one cashier at the register and an extremely long line. Extremely understaffed and poorly organized. Difficult to find items I need. Also a cashier (I believe) named Peter was very sarcastic and rude with me when I mentioned to him that most of the roses in the bouquet section were either half dead broken or dying (today is Mother’s Day). He gave me a sarcastic response of «that is our specialty», which I did not appreciate and has discouraged me from further coming to this CVS location. Do yourself a favor and skip over this CVS location and just move to the next one on Rockville Pike because it will be a waste of your time.

This review is based on several poor customer service experiences I’ve had at this location. I believe that with a change in staff and management, this CVS store could be a lot better.
One of my most recent experiences at this store was very negative. I was accidentally charged twice for an item when I’d only purchased one of that kind. I noticed it immediately when I got home, while looking over my receipt. I tried calling the store, but they had closed already. The phone just rang and rang, instead of having an answering machine service so I could leave a message for the store manager.
Two days later, I returned to the store with my receipt, and the very cashier who’d made the mistake assisted me again. After explaining that she rang me up for two items instead of one, she became hostile and defensive, outright denying that she’d even worked that day (never mind the time-​date stamp and her name in bold letters where it says cashier, printed at the top of the receipt). She immediately called over the manager, who I am beginning to realize may be scared or intimidated by her own employee. The manager went to the back of the store and returned about five minutes later. Cued by the employee with a another out right denial that this could have ever happened, the manager developed a bad attitude as well. She then told me that it was too many days ago for her to verify on camera if what I said was true. Furthermore, she lectured me in front of her employee and other customers, about how this was unacceptable and she would only do it just that one time.
I then explained to her how that was unfair, seeing how her employee made the mistake. Furthermore, while the cashier was ringing me up, she was talking to other people, not paying attention to what she was doing. This particular cashier has a major attitude problem. Even more, she’s ignorant, defensive, and in much need of refinement and professional skills. On another visit to the store, the cashier was singing her lungs out to some song. In fact, it’s rare that when I go in there, she is not distracted.
The manager even had to touch her on the arm as a warning not to say or do anything unprofessional when I said that she wasn’t focused on my transaction. The manager didn’t apologize to me for this treatment and inconvenience, nor did the cashier. In fact, the cashier roughly handed me my refund, as a last effort to be aggressive before I left.
I am writing to corporate about this incident, as well as the time my husband returned spoiled milk he bought from the store, and had to experience something similar. There have been too many of these experiences at this store, I could write a book about them! I will no longer waste my time and get frustrated shopping at that CVS.

Not the greatest CVS. The pharmacy can be a hit or miss with one of the girls. The gentleman pharmacist is fantastic and an excellent help at least when I have dealt with him.
However, the drive thru pharmacy is a nightmare! Never go there! Don’t bother!!! I waited almost 20 minutes. I gave them the benefit of the doubt but considering I called in my prescription a day prior, there was no need for this.
They need more people to work with the pharmacist.
The retail area is dirty a majority of the time and there is never really more than one person at the register at a time. When it gets busy, people should be there. I’d think that in running their sales reports, they could see a pattern on their busiest times.

Absolutely the WORST pharmacy ever. The pharmacist ‘Alula’ is completely rude and unprofessional. I dropped off four scripts today around 4:00pm and told him I was waiting. The biggest wait I have ever heard before when I SPECIFICALLY told him I was in severe physical pain was about 45 minutes to 1 hour or so.
I called hours later to see if my script was ready and waited more than 23 minutes on the phone on hold and no one EVER Picked up the phone.
I sent my spouse almost FIVE HOURS after I dropped off the scripts, including my pain medication. The scripts STILL were not ready. After speaking to Alula, he was RUDE, obnoxious, cocky, and completely didn’t care one whit. He was smirking over the phone and laughing at my calm yet angry demeanor. He barely apologized. He said, ‘we got a little busier than usual’ despite the fact that I ASKED HIM TO CALL if there was any problem with my script.
I hope this Alula guy gets fired. Total creep. Lazy. Bum. Rude. Unprofessional. He is the reason why I will no longer use this store and suggest to everyone to avoid them. I may write a letter to corporate. The ‘customer service’ I got was beyond crummy.

UGHHHH! This place needs help! Waited at the drive through the other day to drop a prescription off. Sat there for 20 minutes AND there was a car in front of me. Left, came back and that car was still sitting there waiting to get served. We ended up coming back 30 min later and pulled right up to the window, pushed the button and STILL waited 15 minutes before we were helped.
MANAGEMENT ALERT! Fix your pharmacy!!!

This CVS did one thing right! Actually re filled my prescription, per my request using a bad (hard to hear) cell phone.
I am so estactic I had to mention this.
This may not be your experience, suggest you google: CVS, complaints. I think its more the companies fault for mistakes or slow service. When you require a pharmacist to fill more than 60 scripts per hour, mistakes can happen.

It took me 13 minutes from entering to exiting to pick up one prescription, and I was third in line at the pharmacy counter. Like many CVS locations, this pharmacy is chronically understaffed. I heard them say to other customers «we’re just really backed up,» as they explained why prescriptions dropped off earlier in the day were not yet ready. Avoid.

It is like any other big pharmacies where you can find many non medical items as well. So you do not get bored walking up and down the aisles. However this place has few drawbacks
1– I had to wait for 20 minutes for a simple prescribed cream and all other customers were waiting such long durations as well
2– I asked a simple question but instead of answering briefly they put me to consultation desk where I had to wait for another 5 minutes until someone finally came
3– The walls are full of advertisements about how good CVS is in terms of managing the problems with the insurance etc, However although my newborn child was less than 30 days old and therefore should be covered by the insurance (the insurance company said that is a window period for enrolling the new child and so should not be a problem) they did not apply this rule and charged us the full price (The insurance company was shocked that CVS did something like this.) So in my case they created an insurance related problem rather than solving one. (Now I need to fill a claim form for that…)

As you walk up to this CVS the doors fold out for you. Upon entry it is your typical CVS (with a pharmacy in the rear). Nothing spectacular. Once you’ve been in one CVS in my opinion you have generally been in them all.
The only thing that separates one branch from another is the people. The pharmacy personnel is very courteous. On the day of my visit I felt as if I were watching a commercial, because one of the pharmacists was out from behind the counter walking towards me with a customer, explaining the differences between brand name, generic and over the counter drugs.
The lines at the front typically move quickly. I’ve always had pleasant experiences at this particular location.

Fortunately my experience at this CVS was in stark contrast to the other reviewer’s, and admittedly I didn’t visit the pharmacy. The cashier happened to be the shift manager and he was a SUPER-​nice guy (if only I encountered such friendly/​personable/​humorous workers at all stores)! Truly, he was a great guy — and the other cashier also seemed extremely friendly, with an equally-​good sense of humor. I’d never before been to this CVS and it’s doubtful I’ll have an opportunity to go there again, but I was very pleased.

So. Ridiculously. Horrible. Every time I’ve been to this CVS it’s been a hassle or rude customer service, but last week’s experience takes the cake.
I called in a prescription over a week ago, and they were kind enough to tell me it needed to be refilled from my doctor, so they’d contact her and then fill it for me. Four days later, I called the Pharmacy to confirm that it had been filled, and they said that it had been. After waiting for 30 minutes to pick up the prescription at 7pm, I then get told that it’s in fact not ready, and won’t be until 10:30pm. I’m not sure if this location is understaffed, or just inconsiderate, however I know that I will not be going there for any future needs.
After all of this, they even neglected to transfer the prescription to the other location I requested, causing even more problems.