Crest Cleaners

The very best service, quality and people.

Worst cleaners ever. They ruined a hand-​loomed expensive cashmere sweater by putting one of their unremovable labels in the front of the sweater. They tried to remove it and put a hole in the sweater. They then tried to repair it which made it worse. I was assured by management that they would take care of it. The sweater was like new because I saved it for special occasions and it had not been worn a lot. They offered me a third of the price of the sweater and wanted to KEEP the sweater. I took the sweater and told them no. They «yes» you to death until there is a problem; then customer service doesn’t exist.

Shirts always have creases on the first pickup. Check your clothes.
This is the third time in a row that they messed up. They even refused to give me a refund and the blonde woman who works here was extremely disrespectful. She refused to take the dreads out almost as if I am paying them to put hard creases on my shirt that I cannot take out myself.
The shirts weren’t even bagged properly, lowering the bar on what I probably should expect.

Fast and very convenient. Great customer service. A bit pricey but they do offer coupons. Drive-​through, free pick up and delivery is also available. They did a great job on the items I left with them. Picked them up in few hours after drop off.

They are a little expensive. I don’t need to get thing dry cleaned very often, But if I do, I think I prefer Crest. Because they do a great jobs on dry cleaned! The staff very friendly, the prices are reasonable and fast service.

Good customer service and had no issues applying my Unilocal discount. A little on the expensive side but other than that, no problems!

Love Crest cleaner! great service and amazing staff!
My clothes are perfect every time I get them, like new!
It’s very clean and friendly!
I would recommend crest cleaners over the regular cleaners that use cheap chemicals and make u wait 3 – 4 days!
I get my clothes the same day no extra charge!

They’re a little expensive, but reasonable for the area. Any dry cleaners that has a drive-​thru is fine by me!

Epic fail! They charged more than twice as much for one of my shirts (all cotton) as my husband’s shirt. They called all of my tops «sweaters». It’s summer! This is the most sexist dry cleaner I’ve been to. They are more expensive in general but I’m willing to pay a little extra for good service but not to be cheated like this. For shame!

I’ve been very happy with them. Great customer service, and incredibly fast turnaround times. I’m used to 3 – 4 days wait time, so practically same-​day cleaning is great. As I am somewhat massive, it’s difficult and expensive to find suits that fit well. I’d gladly pay a little bit more to know that my stuff is being taken care of.
Side note: Unilocal has decided to filter ALL of my reviews. Since I am A) a real person and B) it’s quite obvious from the sheer number and length of my reviews that I’m not some kind of paid shill or curmudgeon with an axe to grind, I have to ask what the fuck? Unilocal,if you want to be taken seriously you have to stop hyper-​aggressively censoring legitimate comments.

When I came to review Crest on Unilocal,I was expecting a fair number of reviews and an overall high score. To my surprise, I see that there are few reviews, most of them are filtered, and the overall score is about as same as Zip’s cleaners… I don’t understand why.
Needless to say, I may be a bit hasty in giving so much credit to Crest, but from all the dry cleaners I have been to in my life, Crest has all the things I’ve ever wanted. The feeling that I got when I first came here was similar to when I first bought an Ipod and stood in amazement at all the features that I ever wanted on a portable music device.
So what’s so great about this business? Here comes my list.
1) Environmentally friendly solvents. I’m an «organic» nut and I’m very conscientious about what I eat, what I breathe in, and what I touch, especially when it comes to carcinogenic materials. Perchloroethylene (Perc for short) is the cleaning agent used in almost all dry cleaners. That thing is highly toxic and Crest does not use it.
2) Quick turnaround for a same day pickup. if your clothes are In by 11am, you can pick it up by 5pm from Mon-​Sat. For non-​early birds like myself who like to get up late on weekends, this is perfect.
3) Open on Sunday. It is very convenient especially when you don’t feel pressured to come back from work before the cleaners closes. You can drop off and pick up your clothes on the same weekend. Bravo!
4) Drop boxes. Crest provides you with bags to drop off your clothes into their dropbox late at night. If you have a credit card on file, pick up will be faster.
5) Friendly and professional staff. The staff were dressed in button down shirts and slacks. They are extremely professional and handled matters very quickly and efficiently.
6) Cleanliness. The facility is incredibly clean and well maintained. They are very well organized. The little things really stand out (organization of empty drop off bags etc)
7) Delivery service. They will deliver your clothing. I heard the attendant say that some customers request the cleaners to drop off the clothing inside the garage. That was a bit surprising.
Now for all of these perks, there is a price to pay. The retail price for cleaning is quite expensive. It’s $ 2.75 for a dress shirt, $ 7.55 for slacks and sweaters, and about $ 15 – 16 for a suit.
Before you balk at these prices, you have to remember what your final cost is (which I think the negative reviewers never took into account).
At Crest there are:
1) A rewards program that gives you 10% back and which you can redeem after $ 250 of cleaning ($ 25 reward). The computer system automatically tracks it and gives you the bonus when it’s time.
2) Coupon on the website. The current promotion is 20% off with 10 articles of clothing.
If you factor all that in, the price is comparable to most dry cleaners in the area, but you get ALL the perks that I listed above. It requires a bit of planning to get the discounts, but it’s definitely worth it.
As for other cheaper options, yes they do exist. However, there are quite a few customers (myself included) who have suffered thousands of dollars worth of damages from the likes of the $ 1.99 cleaners like Zip’s (see my other review:
)
Even if you decide not to go to Crest, please do yourself a favor and find yourself a good cleaners. The few $ you save in cleaning costs can be easily displaced by thousands in damages to your clothing.

I was traveling to Rockville for a funeral and my suit did not fair well in my luggage. I went to Crest Cleaners and found them extremely professional and accommodating. They pressed my suit while I waited and did a GREAT job. I am used to paying a bit higher for my dry cleaning at home but you get what you pay for. I would certainly use them regularly if I lived here.

Crest Cleaners is very clean and orderly staff. The drive through is very quick and we have never had any problems with them.
They even do free pickup!

Do a fine job. Also repair broken buttons but often need to ask several times to get it done. Home delivery is convenient and can also pick up at store.

I stopped going to this place because the prices were too high and my shirts always came back over starched and with wrinkles ironed in!

Absolute worse service ever performed by a dry cleaners! Ruined my dry cleaning and management has never before heard of customer service. They completely burned the pattern of of my dy cleaning and was completely rude. RUN! RUN AS FAST AND AS FAR AS YOU CAN!!!
Still ticked off!!!

This place is three times as expensive as other places, but they are close to my home so I thought I’d give them a try. Big mistake. They scorched and ruined one of my suit jackets and broke the button on another one. I will never go back.