Butler Automotive Service Center

A friend of a friend had taken their car here and had a good experience so I figured I would try them out. I’m glad I did. I never felt like I was being up sold like some other places do. They basically told me what needed to be fixed and then what to keep an eye on in the near future. Communication was great and my car was ready exactly when then said it would be. They also beat the quote that I got from another place (chain).
I don’t leave many reviews on things but it’s hard to find a good honest mechanic that you trust so I figured I would pass this along. Hope it helps.

I have had many great experiences there with everyone at Butler Automotive. They are all very helpful and very honest. I take my trucks there for any issue I have. They always get the issue fixed in a very timely manor.

I’ve been to so many autoshops that are grimey and so dirty, you don’t even want to sit while you wait for an oil change but Butler automotive is clean and comfortable! The staff are so great and explain what you really need done to your car instead of taking advantage and selling you everything under the bus. Turn around time is fast as well and they always do a great job. My car comes back cleaner than when it goes in! Overall 5 stars and I will NEVER take my car to any other shop.

I called to verify that they fix power windows and informed the person on the phone that Id be coming by around 530p to have it looked at. He said OK and I was like wheres my staples button cause «that was easy»
NOT
I get there at 5:30 all the way from work in Baltimore (i live in gaithersburg) and the guy tells me OK can you leave it for 2 hours??? We will take a look at it in the morning then u can pick it up.
Umm why didnt you tell me this on the phone? Theres no way I can do that with out being informed AHEAD of time and making arrangements. WHy didnt you tell me this on the phone???
After i try to figure something out like maybe another day I can come. The worker is uninterested in accomedating me. «Are you open on the weekends?» «Yes but only for administrative tasks»
«Well what about next tuesday?» nope we are all booked.
Umm ok. BYE
Went next door to the other body shop and they have the same hours as this place but the worker was accomedating. Drop it off next tuesday before lunch we’ll take a look at it and it probably wont cost you anything they said next door. Now THATS customer service!

Surprised with the reviews I read… I own a small business with a small fleet and one of our biggest issues has been finding a good shop to assist us with our maintenance of our vans… we just used them for the first time and we’re extremely happy with there service and work… the staff was pleasant to deal with and rates were more than reasonable… I highly recommend them and will continue to use them

Went to them for a fuel pump problem in November 2010. Was spoken to very condescendingly by their front office person, a fellow named Clint. The company also played games with the pricing of the repairs on my car, acting as though giving me a better price on the parts was a favor to me. Because of this, I have no reason to think that I wasn’t grossly overcharged for the work done.
The company provides a free shuttle service to Rockville Metro station. For this service, they use their customers’ cars, likely without said customers’ consent. Additionally, when I was requesting the pickup shuttle from Rockville Metro, I called from the train as we were leaving Twinbrook station (the station before Rockville). The person on the phone actually refused my request, and told me to call him back when I was off the train at Rockville. Thus I had to call the company a second time two or three minutes later when I was off the train, and wait on *him* to come to the station. For all that I was paying them for this repair, they should have come when I called the first time, even if it meant that they had to wait for a minute or two for me.
Got a «courtesy call» from them today, two and a half years later, mentioning how they hadn’t seen me. I did not mince words: I told them that I thought that they played games with the pricing on my repair, that I felt I was treated badly by their staff, and that I would not be coming back to them ever again. I also would never recommend Butler Automotive to others, and would go so far as to specifically tell others to avoid them, as I find them to be dishonest and unprofessional.

I had a big problem back in Dec where my transmission went out on my car. Butler rebuilt it and 6 months later, so far so good.
1 star docked cause I had to call them to get updates.
But overall, professional.
BTW I paid $ 3000 for rebuilding the transmission which, IMO was in the ball park for that price.

They misdiagnosed the problem in my car and caused a major problem to the car’s computer costing $ 1100. The first time in my life that my car was worse off when it left the shop then when I first took it there. You will be sorry…