Bridal Images

How do I give zero stars? Awful experience. The place has such terrible energy, the staff was rude unfriendly and pushy. The dress selection was straight from the 80’s. Very strange and unpleasant experience. Couldn’t wait to get out.

My bride-​to-​be friend brought 5 of us bridesmaids here because she researched and found out that Bridal Images had the dresses she had suggested. When buying the dresses, the saleswoman measured each of us and informed us that since each of our measurements put us «between sizes» we should order the next size up because this designer’s dresses ran small. Ummmm… no. When we finally got the dresses a few months later, i tried it one and it was so big, it wouldn’t even stay up on my body. You could fit one and a half of me in it. All of the 4 other bridesmaids had the same problem. Clearly the saleswoman had prompted us to buy the bigger sizes so that we would return to the store for tailoring the dresses. Obviously, I will not go back to this place for the tailoring and I would recommend that anyone who makes a purchase from the store use your common sense when choosing the size, rather than listen to the staff.

I am a bridesmaid in a wedding in NY. The bride came down from NY to try on some dresses. We had an appointment and were greeted by a member of the staff and her daughter. We found some dresses and the bride went into the dressing room. Both staff members stayed in the dressing room and basically stared at her. The bride is a little modest and felt a little awkward. She asked the two employees to leave the dressing room and they had no problems… walks in Cruella DeVille. The owners daughter apparently had other plans. She immediately started talking in a raised voice stating the «store policy was that someone had to be in there with her» She basically attacked the bride, scolding her! What are we going to do? Steal the dress??? Really??? So i see a dress on the mannequin that I KNOW THE BRIDE WILL Love!!! I ask Cruella to take the dress off the mannequin and take it to the bride. She says to me «the bride has the final say» i said «i know, but can you take the dress to her» again she raises her voice and says to me” i’m not taking this dress off the mannequin without her say so. She needs to tell me she wants this dress” so i open the dressing room door and the bride says she wants the dress. Cruella proceeds to huff and puff and gives me the look of death! Do you want the sale??? The dress looked awesome and the bride wanted it! Cruella tells her she must buy the floor sample and that they can’t order the dress! Floor sample was $ 1500, online a new dress was $ 1600. Come to find out we could order it. CRUELLA decides to start speaking spanish to us and telling us about her roots… WOW is all i can say! Basically the WORST EXPERIENCE!!! Prices are RIDICULOUS, service SUCKED!

And this is why I love Unilocal.So I can help others by posting about my experience. I am a bridesmaids for a wedding happening in October. The bride went to pick out the dress which at the store in NY costs $ 150. This location was the closest to me here in MD that had the designer. So I called to make an appointment to try it on and order it. I went in to the store 5 minutes late and their were two ladies at the front. They were none to pleased to see me (or so that was my impression) and the lady who tended to me was a bit sarcastic with her answers when I tried to ask if they knew which dress I wanted to try one (me forgetting that I had given it to the lady on the phone a few days earlier). So I went in to try the dress. And when I see the price tag it was $ 233; more than $ 80 more than the dress from NY. For the exact same dress! Well I asked the sales lady if that included alterations and she said no. So I told her about the NY dress and she got very snappy with me. Proceeded to take the dress and said very matter-​of-​factly «I can’t help you!» and she walked away. I have never s182218smhen such rude service before. I understand she wasn’t going to make a sale, but that would not have stopped me from recommending others to come here if the service was nice. I would def not recommend this place. Overpriced, rude staff, and not a very good selection of dresses.

I had a very negative experience with this store. The minute I got there, my budget was scoffed at and I was told that number was where their dresses started. I replied with okay… then those are what I would like to see. Amazingly (!) we pulled about 6 dresses I liked that were in my price range (so clearly it really wasn’t a problem). I fell in love with one — but, it was my very first time trying on dresses and my family had come in for it and we had other appointments that day. So we left, I tried on more dresses at other places and then called Bridal Images to see if I could come back to try the one I loved on again — they said yes but when I got there I was treated like quite a nuisance and told I only had a few minutes to try it on. Now, I realize my appointment had been earlier in the day, but I was coming back intending to buy — you’d think they could have been a little nicer about it. Since I was so rushed I decided I wasn’t ready to buy after all. I waited a few weeks, decided it really was the one and made an appointment to come back and order. I received a call less than 12 hours before my appointment saying they were no longer working with that designer but they’d love to have me come in for their trunk show the next day… They knew I had set up the appointment to purchase THAT dress — not to try on more. I was really upset because this was a really obscure dress that would not be easy to find elsewhere, and really angry at how they were dealing with the situation, so I just got off the phone asap. When my best friend called back on my behalf she first asked if i could purchase the sample — they told her no, it had already been sent back. So, clearly they knew about this change for quite a while before they bothered telling me. Second, she asked if they could tell her why they were no longer working with this designer — so that if there was something bad about them, I would know before ordering the dress elsewhere — they adamantly refused to give her any information at all. I cannot recommend this store to anyone — horrible customer service, and it seems you never know when they’ll decide to stop working with designers you like.

Based on the few times I’ve been in there, I’d have to say it’s just okay. Nothing spectacular, nothing really stands out. You’ll really want to make sure you have an appointment going in there. I went in for a tux fitting and I was kind of scolded for not having an appointment. Guess that’s the standard for the industry, but what do I know. I’m a dude. As for price, I was renting a Chaps RL Tux and it ended up costing around $ 160. I guess it’s average, not a bargain by any means though.