BounceU

This place is awful! I drove all the way out here with my 3 year old son & my other son & his friend who JUST turned 6 and they refused to let them jump in the empty preschool morning jump. They can’t even figure out how to give a refund, but are making my 3 kids wait in the lobby– still not allowed to jump– while they wait for the manager to call back. DON’T COME HERE! ITS AWFUL!!!

My grandson likes the equipment. But every time we come the staff mostly just stand around and chat. Aren’t they supposed to play with the kids and show them how the equipment works so they will have fun and want to return?

Well second time here for someone else’s bday party. I have had several parties for my kids at pump it up in silver spring, and I saw the management comments at one review saying they are owned by the same company, we’ll let me start by saying that your star rating in Unilocal means your not doing your job as well as you have stated. As a potential customer for many years to come. I was not happy with the lack of interaction among the employees with the kids, at pump it up I find the crew actually playing with the kids, this staff was just walking around. Time for pic came and that he staff failed to round up all the kids. The rooms were at more tha. 75 degrees with 100% humidity inside, man is still winter. We are still bundling the kids and wearing boots, I couldn’t breath… then one of the inflatables deflated with people inside, mayor problrm, what the heck!!! No one noticed until a few minutes later cus of course no one was paying attention. There was no alcohol gel at any of the rooms with the bouncers yuk!!!
I am happy we went because it is a friend of my daughters … but certainly I won’t be spending money there for a subpar bday party…

We had a wonderful birthday party experience here. We had to change the party date at the last minute because of the snow and they were very accommodating. The kids enjoyed both rooms. The cosmic bounce was a huge hit. Parents commented how tasty the cake was. This was the easiest birthday party we’ve ever planned… literally, we just showed up and were pampered the whole time. The staff did so well with the kids that we could focus on mingling with the parents. Thank you for making our party experience so great!

The staff at this location just doesn’t care. Most of the employees are rude on the phone and apathetic in person. My son signed up for their Tech Camp and was only given a short time to bounce and a shorter time with the LEGOs because there were birthday parties going at the same time. The camp kids were told they had to watch videos and were not allowed to use the equipment.

We just finished our daughter’s 3^rd birthday party here and honestly I’m very disappointed. We did a party at PumpItUp in Gaithersburg this Spring for my son and PumpItUp did a much better job for a slightly lower cost. I was told that this place is nicer than PumpItUp so I reserved the party sight unseen, which was a big mistake on my part. Lesson learned!
I told our salesperson we wanted to order pizza and drinks, and she told me the best deal would be to upgrade to the «Spectacular» party. Then she proceeded to tell me all the things included in the party like goodie bags and cupcakes that I didn’t need because I was bringing my own. She told me she would let me swap in some things I wanted for what I didn’t need. Later in the week I was reviewing the confirmation statement they sent to me, and realized when I crunched the numbers, that the upgrade they told me was «the best deal for me» was actually $ 20 MORE than the cost of the party I originally booked PLUS all the add-​ons I was requesting. I called and they straightened it out, but I’m really irritated that they «upsold» me a bunch of stuff I didn’t want or ask for under the guise of giving me a better deal.
Then comes party day. We arrive and check in and go inside, and the bounce house itself is cramped and dingy and dark compared to several others we have been to. The music is broken, so all you can hear are the fans blowing in the inflatables. Everyone puts all their stuff in the cubbies, and then when it was time to go in the next room, we had to pick up all our stuff and move it. Every other bounce house we’ve been to (we’ve been to at least 4 other parties like this) has had movable cubbies so they just move your stuff for you. At least the music worked in the second room.
Finally we had our pizza and cake. I will say that all the staff there were very sweet and nice and tried to be helpful, but at the same time no one seemed to have a clue what was going on. They served food to all the kids and then sort of stopped… meanwhile all the adults were asking me «can we have some food too?» — I had to start serving it myself before they realized they still had work to do. They had to ask me if I wanted to let the adults eat. I was like YES THAT’S WHY I ORDERED EXTRA FOOD! They were so stingy in doling out small servings of food for the adults that only about half the food we ordered even got eaten. I’m sure people left hungry. One guest I saw had to basically chase down someone for a piece of cake.
When we got home, I realized that they never served the ice cream we brought. In all the excitement I forgot to say something. Everyone still had a great time, and the birthday girl enjoyed herself, but I definitely did not feel like we got our money’s worth for this party. If you’re considering this place, go to PumpItUp in Gaithersburg instead. They may not be perfect but they are way better than BounceU.

HORRIBLE customer service! Run by a bunch of teenagers and the manager there Jennifer is horrendous. Not even worth 1 star customer service. This place really needs some training on customer service. Please be aware that the cancelation policy had changed since last year. Per last years cancelation policy if you cancel your party outside of thirty days, your deposit is fully refundable. Seems this has changed this year and not all staff are aware of it. So when I initially called prior to making the booking I was given the previous years cancellation policy but once I made the booking I was told it has since been changed. Ridiculous! NEVER again will I deal with these bafoons again.

Cosmic bounce was fun, but they charged outrageous fees and then only let us use half facility. I feel truly ripped off today. Three stars because I’ve had better experiences before.

PROs:
— The «party pros» were really great with the kids. They were teenagers, but that was fun for the 5-​year olds.
— The kids had a great time bouncing.
— We didn’t have to do any prep, besides buying the cake and icecream.
CONS:
— The «party pros» took our cake and icecream on arrival and brought the wrong icecream to the party room. I didn’t notice because the «party pros» served the icecream. When we got the leftover container, I saw they’d served lactose free icecream – not what we brought. That was fine for us, but I feel bad for the kid who needed lactose free icecream and was served regular. This could have been a big deal if serious food allergies were involved.
— On the phone, they told me that it would be fine to have both toddlers (18 month olds) and 5 year olds at the same party. Not true. My husband bounced with our toddler and kept her safe, but a mixed age party wouldn’t have worked. That’s fine, but it’s not what they told us on the phone.
RECOMMENDATIONS:
— Tell your guests to arrive early and bring SOCKS – required for bouncing.
— Clearly label all your food with your kid’s name and the time of the party. Check the food before it’s served. If your kid has allergies, make a big deal when you drop off the food.

The toddler room is a great option. It lets Toddlers experience a bounce house without being intimidated by the older kids. I would recommend this experience.

This was our «go to» camp in years past. They are now evidently run by a cadre of morose teenagers who think it’s fun to swear and play nasty music around little kids. Steer clear.

Skip this one… children no oldest than 18 years old run the place… no supervison for children. Long wait, no wifi.

I booked a birthday party for my son. They told me that they would mail the invitations to me. They did not send them. I made several calls to management and they would not return my call. I asked to cancel the party and they told me a fee would be incurred. HORRIBLE CUSTOMER SERVICE. I paid a lot of money for horrendous service. NEVER AGAIN.

They make you buy pizza from their vendor only at a mark up and then charge you for each child’s drinks You are not allowed to bring any other food even if store bought. Very disorganized. I had to call twice to finally get formal confirmation that the party was booked. Very disappointed and I will never book a birthday party at this place, again! Don’t waste your money! Overpriced for what they deliver.

Organizational disaster! Forgot the birthday cake, how do you forget birthday cake for birthday party?
First after the party started were informed that the camera system doesn’t work so they won’t be taking any pictures, so the party pros also didn’t really participate in activities with kids. I remember from being a guest at other parties that they just played a lot with kids and were taking pics at the same time, so that was the first bummer.
Then in the party room we didn’t have the usual pictures on tv, part that kids enjoy a lot, there was nothing, no music instead, nothing.
After pizza was over and nothing was happening I asked where is the cake, turned out they forgot the cake or as I was told it was accidentally sent to different location, and somebody went somewhere to get a different cake. We had 20 kids in a room with nothing really to do and no contingency plan, waited for at least 40 mins, luckily it didn’t turn out to total disaster thanks to some moms.
Finally got a cake, a flower cake for a boy who ordered ninja turtles and is going through a phase no girlish stuff, I mean this is what he hot on his special day! Some kids couldn’t wait and never had any cake.
When I suggested at the end that I shouldn’t pay full, price because too many things went totally wrong, I was told nobody in a facility can make decisions, after texting with owner or manager they got me $ 20 discount, I mean twenty, on a bill of almost $ 600, I suggested to wait till next day to speak with owner before we settle on a discount since they were not available but I was then threatened that if I leave without paying they will have to call the police as it would be considered theft ! I have tired kids, grandma from out of town celebrating child’s birthday, the last thing I want is to deal with police.
I was told the manager or the owner will call me next day. Gave it couple days, never heard from anybody.
Very bad business practice.

Worst organization ever. There are only part timer students only.
They are so un-​organization. They only said that according to their policy…
No owner or owner ship ever.
Visited more than 5 times due to asking for party.
But on party day, everything was messed up and no preparation due to their lazy and no responsibility.
Also Trash all over parking lot.
Also they gave 2 months passed /​expired free trial coupons.

Terrible experience at this location. My daughter was hurt and bruised heavily when falling through the spider climber. The «supervisor» left while she was in the climber and she fell through since she didn’t know how to climb down safely. After that, the staff members continually lied and stonewalled me so I would not fill out an injury report. The staff handed her an ice pack and wanted to send her back to the party. There are 5 staff members hanging out at the front desk, but only 2 supervisors for the individual parties. During our party the woman supervisor was not around for most of it. The male supervisor was playing with the kids, but safety was not the main concern. I hope no other child has to go through what she did.

I was planning on having my son’s party there but I can’t stand the smell. When you first walk in a musty, smell hits you in the face. The slide has a bunch of tape on it and I think it should be replaced. The party host did an awesome job on my friends child’s party other than that no thanks. My son enjoys going there to play which is less than $ 20 so I can deal with that but I wouldn’t waste my money on a party. This is my personal opinion.

Our sons both love going to Bounce U. We held our four year old’s birthday there this year and have attended several other four and five year old birthday parties there.
For the parents, scheduling the party was very easy to do online. The website does an ok job of displaying the available alternate and ‘add-​on’ items. The staff was good about calling to follow-​up/​confirm all of the pre-​planning details ahead of time.
As another reviewer mentioned, get your RSVP’s squared away early, because once you’ve committed for a group size, there is no down sizing the day of.
Food and cake for the kids is nothing special, but they do offer other options for the adults. None of it is amazing, but the kids love it (what five year old doesn’t love pizza and cake anyway?)
We’ve also done the ‘open bounce’ a couple of times. Overall, for the value, the kids seem to have a really good time. The staff is courteous and conscientious for the most part. The place seems clean and equipment appears to be well maintained.
I expect we will be back for more birthday parties, including one for our younger son in the future.

My daughter LOVES going to Bounce U for parents night out… and I love it to! 4 hours of movies, bouncing, and pizza for $ 25 – you can’t beat that! I wish they did it every weekend. The staff is super friendly and you can tell they love the kids. I was a little nervous the first time, but they make sure to check IDs of the parents when picking up their kids. My daughter is 8 and started going when she was 7, which seems to be the median age… not a lot of big kids taking over, which is also nice. We will be patrons until my daughter outgrows it!