Stanford Heights

We have lived here for just under a year and have been pleased with our experience. The ladies in the office are always kind, helpful, and willing to spend the time on what you need. The maintenance staff is quick and fixes things the first time… they even remember your name and waive when you see them around the complex. The apartments are clean and bug free (that was a major thing for me!) and the grounds are clean and kept. It is also so quiet and peaceful. We have never had a problem during our stay here and are very happy with the experience we’ve had.

By far one of the worst places I have lived in. We have been here for over 2 years and each time we need something it is like pulling teeth. Taylor in the front office is rude and useless. This lady needs to take a crash course in customer service. Lately there has been a lot of construction and no notices!!! These guys they hire are cussing at our dog and laughing right in front of us. How professional. Tried to contact upper management but takes days to for them to respond. I would never recommend living here. Beware people.

I really am impressed with this lovely complex. It’s not too big, not too small and is relatively quiet living here. The office staff Jenna and Taylor have been nothing but totally helpful and pleasant to my family and I. Sometimes they have fun events for residents, i.e. Cookie decorating and crafts for kids for Valentines day. The maintenance guys are on top of it. The grounds are nicely landscaped and there’s a basketball court and 24 hour fitness room. We have been very happy here, and would recommend anyone needing to rent a nice apartment in Rocklin should definitely check it out!

Just a follow up. After everything that happened with our move out experience, getting in touch with the actual Property Management was no easier. After never being «available» to schedule a final walk through and them charging us almost $ 500 OVER our $ 1,334 I tried to contact CTL management to dispute this and was given the run around. I tried several times to call the office at Stanford Heights and schedule a final walk through before I moved out. No one returned any messages I left. I made it home from work one of the nights in time before the office closed and spoke with a Jenny, Jenna (something like that) and was told I had to come back to schedule the final walk though. Well of course move out day came and no one had gotten back to me.
They have no sent us to collections after avoiding me like the plague.
Lesson learned. The reason they claim that we owe so much upon move out was because carpet had to be replaced because of «pet stains and obvious pet urine»…again…WE DON’T OWN ANY PETS. None. No dogs, cats, fish, etc… yet they claimed that they had to charge us and completely replace the carpet because of these «pet stains»…interesting. So please be careful before choosing to rent here. I will update if anyone ever gets back to me, but I doubt it.
The main positives are the maintenance staff are better than any place I have ever lived. A good maintenance staff, however, would not be enough for me to recommend this place to ANYONE.

I feel the need to revise my original review:
Here’s how it goes, if you have to deal directly with the manager, Taylor, good luck! Sure not everyone will have a bad experience with her but if you need something from her, don’t bother. I filed a complaint with corporate and in my last review I complained about the same thing, the lack of urgency she provides to her tenants. I feel she thinks it’s all about her. Now she has an auto response to emails. job well done, but still doesn’t fix the problem. I would rather deal with a shark!
I agree with Elizabeth B, if you don’t need the office, stay away. However. Jenna, is nice and has been since the day I moved in.
Maintenance does fix your problems very quickly and I appreciate that because a lot of apartments, keep you waiting for days.
As for the bathtub, you have to admit that it does get dirty fast and black for that matter. It is cheap. We are all aware we need to clean our apartment but the instant you clean it, the minute you turn on the water and step in it, it is dirty again. Tip: Magic eraser works wonders.
Sure the haters will hate, but if someone has a concern, then this type of service, allows us to voice our opinion and share our experience with potential tenants.
As for the centipede issues – seriously is it just my apartment? It hasn’t been as bad but it’s just gross!

I would give this place more stars, but the manager is here. She is rude, snobby and if she doesn’t like you for some reasons, as it happened with me, she will try to put you down and will be giving you a really bad attitude. She is the reason I am trying to stay away from their office as much as possible. Jenna is nice and professional, maintenance guys are friendly and helpful. In general we like this place, spacious apartments, amazing location, affordable prices.

I would just like to give credit where credit is due and take a moment to express my opinion about where I live and the experiences that I have had living here.
First of all I have lived in a few of the apartment complexes in the Rocklin/​Roseville area and this is my first ungated community and I must say I am very pleased. I’ve always questioned the purpose of a security gate that really doesn’t keep anyone out anyway and this complex proves my point. Don’t pay extra for a false sense of security. It’s not worth the extra rent.
The manager of the property is Taylor and she has always been delightful, respectful and accommodating. Whenever I expressed concern about an issue or something required maintenance, she or her assistant Jenna were always very sensitive to my needs being a day sleeper and promptly addressed the problem and came up with a viable solution that worked for both of us. Their attitude and personality clearly show that they enjoy what they do and the company they work for.
The Maintenance department during my three years of me living here have completed every task and issue promptly and professionally. Rarely did an issue go for more than 48 hours before being addressed.
As for a few of the reviews that post negative comments, I’d like to address a few of them.
As for a dirty bath tub… If it was clean when you moved in and you can’t clean it, then you aren’t doing it right. Bathtubs require scrubbing once in a while. I suggest Comet cleaner and a scotch bright pad and some old school elbow grease. If you still have an issue, call a professional cleaner and ask them what they do. It was clean once, it should be clean again.
As for things that they charge you for when you move out… Rule number one for any new tenant. WRITE IT DOWN. When you move into a new apartment, this is the precise reason for the initial walk-​through. This is YOUR opportunity and responsibility to write down EVERYTHING that is wrong with your unit. If it’s not in writing, then it’s on YOU. You will be responsible for anything THEY find after you move out. Unfortunately too often new young tenets moving out on their own for the first time are too excited about their new freedom they don’t see all the responsibility that comes with it. They just accept what is written down for them as being «good enough» and grab the keys as quickly as possible then they get angry when it catches up with them.
Rent increases… Hate em. It happens with EVERY apartment in the industry. Between $ 50-​$ 100 increase every time your lease is renewed. Has been this way for the past 4 years or so. Now… in an area that has too many apartments and not enough people to lease them, the price drops. Unfortunately in this area there aren’t enough units to meet demand. Plain and simple. ALL of the companies that own and or manage these apartments in this area use supply and demand to determine prices on their units. They cross reference the prices that other complexes use and set their prices accordingly. This is called capitalism or just plain business. I hate the way companies do this and unless you go buy your own house and get out of the apartment life, then it is what it is.
Would I recommend this community? Absolutely yes I would. I like the neighbors and everyone who works here.
If you are the type of person who pays their rent on time and respects your neighbors then this is the complex for you. As for the poor reviews, let the hatters hate…

Be ready for them to raise your rent by at least $ 90 anytime your lease is up. I wouldn’t mind paying so much if they gave me a reason to, but no. Still weird plastic-​like countertops and bathtubs, and cheap faded linoleum. Once the bathtubs get dirty, they’re impossible to clean. When I toured it, I figured I would just clean it and it would be fine, nope. Still dirty no matter how hard I scrub it with any solution. The manager is also very snotty and acts like she has so many better things to do than listen to whatever issue you are having.
The redeeming qualities are the other office employees and the maintenance workers. They are always very sweet and eager to help. This place is generally very quiet and is in a great area. The apartments come with plenty of storage space. The pool area is always kept nice and the fitness center is great.