Poweron Computer Services

Just wanted to try and balance out the negative reviews, I had an old MacBook Pro and an even older iMac… I got my quote and was pleased with the number… I received my shipping materials promptly. Shipped my computers to PowerOn… Then read all the negative reviews and got scared that after the audit I would be re-​quoted much lower. But, I was pleasantly surprised when one week later I had an apple gift card, and the next day I redeemed it for a shiny new Apple watch. Would definitely use them again!

I sent them my IPhone 4S which was in great condition — minor normal use scratching on the front — back and sides were pristine. They took a month to get back to me and then sent me photos of somebody else’s phone showing damage and offering a fraction of the original estimate. Do not use these people.

I guess they haven’t done anything wrong… technically…
I shipped my MacBook to them about two weeks ago. They have had it in their possession for over a week and I have not heard a single thing from them. From what I hear, my quoted $ 335 value for the MacBook will be substantially lower as the audit finally comes back (although the computer sent to them was in the exact description they were expecting). It is unnerving to know that it has taken over a week to determine the value of a machine, regardless of how many computers or electronic items they have received before mine. Surely when contracting with Apple Computers, you could expect a demand for your business, so I don’t feel bad if their auditors are overworked thereby causing my delay. Although they quote a ’14-​day expected wait’ for auditing, they do not indicate an expected time frame when they initiate the deal, leading a consumer to wonder how long the deal would take. They look like a reputable company, so you’d think it wouldn’t take as long as it’s currently taking to close the transaction.
I have called PowerOn twice to inquire about the delay and was assured twice that they computer was in the final stages of auditing. I was assured that my audit would be completed and that I would be in the final phases of processing payment soon… Unfortunately their offices have closed for the day and I have yet to hear from them. As a result, I wanted to share my frustrations with their services to the Unilocal Community. I am a teacher who depends on my computer to deliver high quality lessons to my students. I thought a 2.5 week turnaround was enough time get paid for my old computer and order a replacement. Unfortunately this is the last time I will do business with this company. I have already placed a bid to Totem to sell back my iPhone 4. Other competing companies do exist such as Totem, Gazelle etc… etc… I do not recommend using PowerOn if you’re in any sort of hurry to get a computer. On the other hand, if their quote is reasonable and you have a month or so to go without using a computer, go ahead… give em’ a shot.

Based on my person experience, in my opinion, this company is ethically challenged.
I obtained an online bid from them for my iPhone 3g. The iPhone was in very good condition as a result of careful usage and having a full protective case and screen cover for its entire life. Based on my stated condition, Poweron bid $ 25 for the phone.
I sent the phone to them and later received an e-​mail from them indicating the phone had some scuffs, etc. so they offered a choice of letting them keep the phone with NO payment to me or returning the phone to me. I told them to return the phone to me.
Miraculously, a few days later they said they had audited their review of my iPhone and would pay me the original $ 25 they quoted me.