One Hour Heating & Air Conditioning

Second time using there service again thank your for the great customer service and taking care of my homes heater

Humberto and Garrett are great service technicians, and great with customer service! I appreciate them very much! They fixed an issue my AC system was having, and then offered to come back in a couple of weeks to check to be sure the fix was still working well. Thank you, guys!

One hour heating and air scheduled my appt. Quickly and was here on time. Juston Riggs was very knowledgeable and took his time to explain how ac systems work and certain things I should be doing to ensure the most efficient way of running my system. I will call one hour every time I need servicing of my hvac system.

Love my technician Jason and dispatcher Nicole — great service and a great team! My air conditioner went out on Wed. — wouldn’t you know on the hottest day of the year! They got me scheduled for fast service & overnite part delivery and now my air is on and I am so grateful.

Called One Hour for AC repairs and they arrived within the hour and had my unit fixed in short order. Humberto was amazing and I would recommend this company highly.

We recently had a new system installed by One Hour. Words cannot express how happy and satisfied we are with One Hour. They went above and beyond to make sure that everything was correct for our home. Everyone was wonderful, polite and thorough. And they even made sure to not let the cats out of the house. :) Our previous system was a 16 year old builder grade system that was loud, about to die and totally inefficient. We had all of the ducting replaced as well, what a nightmare it was before! The airflow is even throughout the house and you can barely even hear it running. HUGE KUDOS to all of the guys that were out to our home and they all played a major part in our satisfaction. Jason, Humberto, JJ, Joe & Garrett! You guys are awesome!

Our ancient HVAC system went out on Friday, 6/​12, I figured it was probably the motor. I called early on Saturday ⁶⁄₁₃ and Humberto and JJ were there shortly. I was correct in my assessment and it was the motor. They were more than happy to fix the motor for me, but I knew their professional and personal recommendation of getting the system replaced was the way to go. There was no pressure on the sale of the new system, in fact Humberto encouraged my wife and I to do our homework with such a big financial commitment. My wife and I did our homework and realized that One Hour was going to be our best option and we pride ourselves on customer service. Humberto and JJ came the same day ⁶⁄₁₅ after having given our options first and knowing we were looking at other businesses and were great at going over our final paperwork. They even left us a brand new mini AC system to cool one of our rooms while we waited for our new system to be installed, they set up the mini AC for us so I didn’t have to do any of that work and our system was set to be installed ⁶⁄₁₇. Around 10:40am on ⁶⁄₁₆ I received a call from One Hour saying that they had an opening for an install, I of course jumped all over it and told them I would be home by noon, right at noon Garrett and John arrived and began the demo of my ancient system, they let me know of everything they were doing and were going to do. They had to wait for a bit to get our system, but still continued to work and make everything right. The work they did was amazing and the new system looks great! As expected there were some parts that couldn’t get finished the day before my actual install was scheduled, but Garrett made sure it was good before heading out for the day. Everything was well documented and again I was impressed by the customer service of One Hour. I will be recommending anyone that asks about HVAC systems to go to One Hour. Thank you for getting my house cool again!

Juston saved the day!!! I called multiple places and One Hour got here first! They also communicated with me throughout the entire process letting me know when their tech would be there! I was hot and miserable but they got here super fast and Justin took awesome care of us… Super knowledgeable and honest. I’m now on a maintenance plan and have iced cold air pumping throughout my home! Thanks!!!

I have been a customer with One Hour for 4 years. Last night my AC broke and they were able to come out today and fixed it in under 30 minutes. Technician Jason was clean, courteous, efficient, and knowledgeable. No high pressure sales, nothing but honest work and a fair price. Love, Love, Love this company!

Humberto & JJ did an outstanding job repairing our 16 year old A/​C system in Sacramento. It needed new capacitors. Once installed, the compressor began working again. We purchased the 1 year maintenance plan and are considering a new HVAC system for this home if we decide not to sell it in 2015.

Garrett and Bobby of One Hour installed an entire new HVAC system on the hottest day in August. It had to be blazing in my attic. These guys were over the top the nicest, most professional representatives for One Hour that anyone could ever expect. They worked so hard and for many hours to complete the job and always with a smile during the entire process. Whatever One Hour is paying them, it isn’t enough. :-)

Experience: HORRIBLE!
Service in Sacramento. Our entire experience has been terrible and beyond frustrating! As stated by others in their review of this company: «this company is a customer predator!» Not only do they lack any transparency on their invoices with overcharging (services), they also DISREGARD their customers upon a billing question made.
They have ignored eight (8) of our phone-​calls and numerous e-​mails. And to this day, over six (6) weeks after their service, we have yet to receive a response back! We were severely overcharged, and when we simply asked for transparency regarding our $ 1,500 bill, we were once again ignored. Their avoidance simply points to their guilt, and complete lack of professionalism!
Now stated, if one of the company representatives feels the need to respond to this comment in an attempt to refute my one (1) star review, potential customers of «One Hour Heating & Air Conditioning» can freely e-​mail me at my throwaway e-​mail here:
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I will gladly provide all evidence: paperwork, e-​mails and other notes on how horrible and unprofessional this company has been. This stems from my very poor experience, and I simply do not recommend, nor want any person to go through such an experience.

My experience couldn’t have been better. I came home at 5pm on saturday to a heater that wouldn’t start. I quickly searched for 24 hour heating and air companies, and found these guys. I called, and the operator was extremely nice and sympathetic. She called over to the local dispatch, and found someone who might be able to help. Within minutes, Jason called and arranged to come over immediately. Only 15 minutes after that, he showed up, and within a short time had diagnosed and fixed the problem. I really couldn’t ask for more, it was overall a very impressive experience.

One hour heating and air did come out and redo all the necessary duct work that enabled my unit to work properly at no charge. Since I have had a few problems with my unit and one hour has been very responsive and diligent about doing the repair work. I feel as if this company has made major significant improvements and would recommend them to friends and neighbors. I felt it necessary to update my review as the company for me now deserves a 5 star rating based on how they responded to the issues I was having with my unit. I appreciate working with a company that cherishes it customers. Thank you one hour

I have their maintenance agreement I pay monthly for on my furnace and AC. Have had it for years. I considered canceling it awhile back because I felt high pressure upselling on past visits. I told them on my AC service recently, I simply have no budget in 2014 to replace my aging system. They did the work, were thorough, clean… I will keep my maintenance plan. But when I need to replace I will obtain competitive bids.

Excellent service. The phone staff and technician were very professional. They called prior to arriving and showed up on-​time. The technician (Juston) answered all my questions and was very knowledgable. I would use them again, absolutely.

First off let me say I was a loyal customer having had a gas pack unit installed on one of my properties a few years ago. I called them to a diagnosis on another unit. They were prompt. The tech called me and used lots of tech speak and informed me I needed to parts but it may be difficult due to the age of the unit and its used of the older freon. I got a call back about 15 minutes later thinking I was going to get pricing or bad news the parts were unavailable. Instead he now tells me my freon lines are empty with only vapor in the. Now he tells me its $ 900+ to run a dye test but not recommended due to age and cost. I ask the tech what about the parts. Why did you call me initially without compleating the full diagnosis I paid for. His answer, «we get commissions on parts». That set me off. When I pay for a diagnosis I expect a full and complete diagnosis before a sales pitch is attempted. The tech calls back and gives me a price for a new system of $ 8,000-$ 10,000. I told him no «Fricken Way», called another firm and got a price for a Rheem less then Half the bid as One Hour. I tried to call and complain to the manager but have never spoken to anyone. Yes hr manager calles me back at 4:00 pm then goes home for the day so when I returned his call he is done for the day. I call the next morninghe never returns my call. The receptionist tells me its been a very busy day. This company is no longer reliable and unprofessional in my opinion. They lost a loyal customer. In many ways i’m glad this happened. Well worth the $ 90.00 spent. Not to get taken for $ 4 to six thousand extra to replace the system. The moral is get second opinions and bids. I did not get a second opinion as I have spent many hundreds fixing this 20+ year old system in the last few years and enough of that. Last thing the tech was honest when I told him I would be getting another bid in that the smaller companies would beat him price as they don’t have the high over head as they do. You have been warned.

In the process of cancelling; this company is dreadful. They are willing to service your equipment only until your service agreement expires and then insist you need new equipment, even if your current system is still working. Their tactics are predatory. I gave them one star only because no stars is not a review option. Seriously folks, this company should be avoided.

On Sunday before Christmas our heating system quit. We contacted One Hour and
within an hour they sent someone out. We purchased a new system which they
installed on Monday — three men working for about 11 hours. They saved our
Christmas!!! Wonderful people. I would recommend them to all.
Leigh & Bob Stephens-​Aldrich

Worst experience. Can I put no stars? Please don’t call this company. I should have done my research first. Tech came yesterday my gas heater would not come on. He left an said he had fixed it. He said he replaced my igniter. With my money (over $ 300) he left and said it would start to work soon. 5 hours later it’s still freezing. I feel the vents and cold air is coming out. I try to turn it off the heater will not go off. I call the company and was told I would get a call back from the owner to trouble shoot. I did not get a call back. I called today and was told I should get a call tomorrow. Take my advice call one of the bigger companies. Now I have lost faith in this company. I’m calling other companies to get someone out to fix. Lesson learned and only cost me $ 300.
Update they did refund my $ and offered to make things right. Very nice customer service.