Fast Track Hobbies

I would not go back… they have extremely poor customer service and act like customers who are not buddies are a nuisance. And, hold on to your cash!!!

We spent nearly every weekend here for a year before the children become more involved in other activities… Still love the place and stop by when we can.

Went in with my son. Had to get key because bathroom was locked. So I asked why bathroom was locked and I was told something about people stealing. That’s not really my problem. So I’m walking back and forth wasting my rented time because their worried about people stealing stuff (in Rocklin?) Then my son who is 5 put his hand on the glass counter and the guy said something about breaking the glass. No thanks, I’ll be going to chucky cheese next time. Very unprofessional.

Went here the other day to let the boys (age 7) race the slot cars. We were set up by an older gentleman and off the cars went we were on our way to lots of fun… so we thought.
One of the cars wouldn’t take the turns well and kept flying off the track. I asked the older gentleman for a different car bc of it and he snapped at me with an attitude saying they need to slow down… yadda yadda… not sure what else he said. I asked him to help us and he came over still irritated telling the boys how to do it with a bad attitude. I said excuse me they are kids you don’t have to be rude about it! (I was upset with his attitude) He took a second and the irritation on his face melted away. He apologized and said he hasn’t had kids in 25 years and he guessed he forgot how it was. He was very polite and apologetic after I brought it to his attention. He took the time to show the boys how to drive so the cars stay on the track and he even started laughing and smiling with them.
Sometimes people just have a bad day and we don’t give them a chance to adjust when it’s brought to their attention. After the boys had fun and was taught how to do it better we thanked him again for his time. He apologized again and I said no need you made it right.
So long story short everyone has a bad day and experience every now and then. It’s how you handle it that makes the difference. Thank you to the gentleman for receiving my complaint and correcting it with a great attitude and smile.

Great mechanics that have saved me much stress and have really helped my kit build. Huge shop with loads of parts toys and gear.

I was unaware of their return policy which includes only store credit or exchanges. I found out when I tried to return a transmitter that I changed my mind on and wanted to get an 8 channel instead of a 6 channel. Instead of helping me find an 8 channel, they told me I could just sell it on craigslist. My bad for not reading the fine print and expecting a semi-​normal return policy. They lost my business. I have a DX6i for sale now.

We came in looking for a remote control helicopter and left with an horrible taste in our mouths for the complete lack of common decency. So let’s start by the fact that not one single employee greeted or spoke to us the entire time that we were in the store… approx. 10mins. Completely ignored my boyfriend and I although there were at least 7 ppl near the front of the store conversing including employees and some near the racetrack. Not only did we have money in our pockets to spend but we both are customer service managers and the level of disregard and disrespect that we just experienced was an all time low. Not sure if it was a racial thing or what… but definitely would not be returning and will be sharing my experience with others. There is not enough thumbs to express the disdain we have for fasttrack hobbies. We will take our money elsewhere.

I had never purchased a rc car before and had no knowledge of the cost or the details of what it entailed. But these guys did!!! They helped me pick out the best one for me! Traxxas slash platinum 4×4 they helped me set it up and when I broke it 1 week later they replaced the control arm and had me back up and running in 15 min!!! These guys are nothing but amazing! Don’t go anywhere else but fast track hobbies for all of your hobby needs! It’s not only for track toys!!! They have everything!!!

What an amazing place. Since the month they came in to town i have had great service and would recommend this fun and helpful place to any one! Especially if you have kids.

Great BIG store. RC Airplane, RC Hobby, slot Car heaven. They have birthday parties, fix-​it clinics, slot car rentals and big racetracks — it’s awesome. Arnell helped us. You really have to understand your business to help guys with RC Parts. Transceivers, and servos and props oh my. Excellent service. Knowledgable staff. Really fun way to spend a Sunday morning! Must go.
#rchobby #rchelicopter #rcairplane #slotcars #rccars #rcbirthday #birthdayparties #rocklin #roseville #sacramento
5 STARS selection
5 STARS service
5 STARS price
5 STARS entertainment
5 STARS FUN

Had my son’s Bday here. Perfect. 90 min, cut and dry. The kid running it was perfect, kept all these kids in line and they loved the party. Brought my own pizza, cake, and drinks.
TOTALLY RECOMMEND!!! PLUS AWESOME TOYS AND LEARNING TYPE MERCH. GOING BACK FOR CHRISTMAS GIFTS!!!
No joke, this is a great spot with cool stuff and a great pastime waiting for your Fam to get into… slotcars. Check it out!

I’ve been in here twice — once to buy an upscale RC electric car for my 10 year old son, and the other time for model rocket materials.
As an RC newbie — the people were helpful. They did not push crazy high-​end merchandise. The product (an ECT circuit all in one set) has worked great for over 1 year. I am planning to head back to maybe get an upgrade motor — to go a bit faster, and to get some clips to keep the body on.
Stopped at Unilocal to remember where this place was (forgot address) — and I was surprised to see some low reviews. What annoys me is when a decent small business gets low reviews for ridiculous reasons. Honestly, I wish Unilocal would let us review the reviews. Some useless reviews: a woman complaining that she didn’t read a Groupon (so she left a negative review for the business), another guy complaining about where former employees work and cash register etiquette, some guy miffed because he wasn’t greeted fast enough when a worker was helping someone else. Why do reviews like this annoy me — because they kill small businesses. California loves it chains — and chains love to have a greeter in front — someone with no skills — except for greeting you.
When I go to a specialty store (like this RC and hobby shop) I want (1) inventory, (2) reasonably fair prices, (3) people who know what they are talking about, and (4) honesty — not taking advantage of newbies by up-​selling.
Greetings. If I want to be greeted: I’ll wait till I come home — my family can greet me. For businesses — I’ll patiently wait my turn. If I don’t — small business die, and are replaced by Hobby Lobbies (or other chain). Honestly, I’d rather a grizzled guy with grease under his fingernails who knows what he’s talking about rather than an 18 year old girl with a ponytail, a smile, but little else to offer (or a coolish young dude — gender doesn’t matter here). Point is — I’d rather forego the «hi» and wait for experience.
In sum, lets not trash small businesses for lame reasons. End of rant.

Nice amount of stock and they offered help soon as I walked in the door.
And to boot they are not Hobby Lobby.

I bought my Axial truck here and have been surprised with the level of great service the techs provide. They really know their stuff and are eager to help out and fix any problems. I would highly recommend.

Great hobby store! The owner is always there and takes great care if his customers! The slot car tracks are unreal and very fun! Best hobby store in the Sacramento area!

Disclaimer: I haven’t actually purchased anything here, yet. But I walked into this store and just about drooled on myself! The space is huge, mostly filled with a couple of giant race tracks, and a ton of the stuff that makes me feel like a 12-​year old again. Great stuff and only interacted with an employee for a moment who offered his help, but I can’t speak to the «bad customer service» reviews.

This place is so awesome i have been here before and I love it got some tickets for my nephews and they just love racing AND for you haters out there keep on hatin it just make them make the place better and super fun for the kids … I come back (love the employes so much)

I have been to all the hobby stores in Sacramento and this place is by far the best. Its obvious that the negative reviews here are all from other hobby shops in the Rocklin area. The owner of Fast Track is super customer oriented and goes out of his way to make things right. Prices are the best in town and their service is awesome also.

Hey folks,
This place is awesome. Dwight or Mark are usually here when I stop by on my lunch break. They’re always there to help me with new parts for my cars. If it’s a job I can’t handle, they will repair and get it right.
There’s a gigantic slot track and a crawling course that looks cool.
Thanks for always helping me out when I’m in a jam!!!
Jef

Cool place. The staff is very nice! You can rent a race car for $ 5 and race on one of their tracks… my 3 year old loves it. They also offer birthday parties (how fun). I’m going to check that out in a couple years!
The staff is very friendly and helpful. I was just looking around while my husband asked questions, I was great-​ed and asked if I could be helped multiple times… Not sure why others complain of bad service, they must have gone on a bad day.