Enterprise Rent-A-Car

Rented a car to go see my cousin in SoCal who was in a bad car accidents. It was a very quick last minute trip and the team here took care of me. Quick and easy check in, was on the road just in time to beat the Friday traffic. When I went to return the car I totally forgot about refueling up. It was a long weekend. Katie took care of me though and I really appreciated it after the stress of the trip. Thank you!

Amazing service! Super helpful and professional! I was trying to drive to Reno and was unable to purchase chains for my BMW Convertible at Walmart and O’Reily’s Autoshop. Thus, I stopped at this Enterprise to see if I could rent a 4WD. They not only had one with no reservation but at a great price. I wish I could give them more than 5 stars. They made my day!

Rental:
On 2÷23÷2016 I dropped my wife at your Enterprise 4680 Pacific St Rocklin CA· (916) 624‑2140 location for a rental.
She was informed that no rentals were available. No assistance was offered by the person at the counter. No call was made to another Enterprise location, no ride offered. She was given a suggestion to walk to the next Roseville CA location. Up to this point both of our employers have rented many vehicles each week from Enterprise. This service is the worst ever encountered. This male employee should at least be fired. This will be reported to both our employers.
Stephen G

This is my first time renting a car from them. We went and set an appointment up to get a rental for the weekend. The only bad thing I have to say is when you set up the appointment they don’t tell you that to rent one of the bigger cars you need to have a major credit card. They still found a car that fit my needs as to size wise and very professional. I would definitely recommend them to anyone who is looking to get away for the weekend but needs something a little more reliable with the transportation.

As if it isn’t bad enough to be inconvenienced by an accident you cause– but when you make an appointment to have your car repaired and a rental ready– THE RENTAL SHOULD ACTUALLY BE READY. I am stuck waiting for my rental on my day off rather than enjoying it. No sense in making a reservation because you will wait regardless.

I rent a lot of cars through this office. Generally speaking, the customer service is pretty good in the office. I had one incident that the desk agent really screwed up on and she wouldn’t own it and that was not good. She should have admitted her mistake, which really put me at risk because of the way the contract was (was not) written properly. But most often, they are pleasant and helpful. On the other hand, often the cars are not ready and you have to wait for them to get cleaned, and most of the time the gas tanks are empty. So, if you are in a hurry, you should allow extra time to wait for your car and then to go till it up. The cleaner that they use on the windshields leaves a film making it hard to see through. When I mentioned this on several occasions, they tell me they are aware of it and if they have time, they will go to the store and get «windex» to use instead of what they are given my Enterprise to use. This is a safety issue and I am surprised they do not address it.

I have experienced better customer service from gas station attendants. When I arrived to pick up the vehicle there was one person ahead of me. The employee did not acknowledge me, not even a glance. When she was finished and it was my turn she continued to enter something into the computer while I stepped up to the counter. Still no acknowledgement of any kind. So I stood there until she was good and ready to say hello. Pathetic. So after giving my info and waiting for the car to be ready she takes me outside where I am presented with a vehicle dripping wet. They didn’t bother to wipe it down, there was still dirt on the windows and windshield. I would have insisted on them doing a better job however I was in a hurry.
Upon returning the vehicle I found the experience to be as equally unprofessional. I arrived at 1pm to an empty office. I stood there for 10 minutes before someone walked in. This guy was obviously not supposed to check me in but he did what he could to help until the appropriate employee arrived. It seems the three employees who should have been there decided it would be a brilliant idea for all three of them to leave the office at the same time to fetch their food.
Apparently being college educated doesn’t guarantee common sense and professionalism. I have tried the Auburn location and the Lincoln location as well. They all seem to be consistently inadequate. The inventory at all locations is horrible as well. I don’t plan on using Enterprise any longer.

This enterprise sucks! We’ve dealt with several enterprise and never had trouble. We had a reservation and get here for them to tell us no cars are available!

Rude staff and not helpful at all. If I could give them 0 stars i would. While i was in there 2 people complained so that should explain itself

Helpful, well informed employees. Thank you for you’re service in helping me with a problem I had.

We rented a car for 6 days with Enterprise for a trip we were taking and I was impressed. The car we got only had around 6000 + miles on it and it was clean with that new car smell. It was a quick pick up, it took less then maybe 10 mins to pick up the car and go and drop off was just as quick. The staff were very professional and I will gladly go back to rent from them again.

treated so rudely at the checkout I will never rent from Enterprise again. Then the car that I did when I had to return the second day because of low tire pressure light keeps coming up

Great service. They were very responsive to my needs and overall provided a great experience. Kudos to Cameron! The pickup and drop off was nice and much appreciated. Highly recommended

The Enterprise location on Pacific Rd is the worst car rental shop in the area. Even when you reserve a car they don’t have one ready for you. You have to wait for a car to get «cleaned» but when you finally get the car it is not even clean. I stopped going here over a year ago and went to the one in Roseville. They are much better. I went back to the Rocklin one tonight because it was more convenient, but I can assure you I am never coming back here again! Over 30 minutes to pick up a car that was reserved and the windshield and rear view mirror are so dirty I can barely see out of them. Never again! Don’t waste your time, go to Roseville!

Great customer service! Andrew and Tara are awesome! The cars are always clean and in great shape! I always recommend the extra insurance, you never know what will happen!
As a side note the office smelled a little like someone was farting a lot I don’t know if it’s a cleaning issue or if the staff was having issues.

I always rent from Enterprise. Satisfied every time.

I came to this Enterprise in search of a rental because my car was at Jerry’s down the street being fixed. He suggested this location and said it would be cheaper than a cab. He was right! At first, the customer service guy frustrated me a bit. He offered options based on the limited selection of cars at the time without apology. I decided to pass and again he didn’t seem to care.
Booooooooo.
Normally this would have gotten a crappy rating, right?
Nope. As I was walking to figure out how to get back home, the manager approached me and explained they just got another car. He understood my frustration, and suggested an option his coworker did not.
The fact that he took the initiative impressed me. The car was clean, new and did the job.
I’ve browsed their site, and they seem to have a $ 9.99 a day weekend special going on right now! Of course when you read this that may have expired. Right now though it makes renting a car for pleasure a very viable option.
They’ll even come pick you up.
Just when I thought I was out, they pull me back in!
Thanks Enterprise Rocklin!!!

The enterprise car rental are crooks!!! They are claiming damage to a rental that I did not do!!! Shady business practice beware. Do use this company!!! The car was on empty and I waited forever. I. Was rushed and did not inspect car now I am paying for their bad business practice. I will never use them again and I will tell everyone I know yo stay clear from them!!!

Robert was great. We ended up needing a last minute rental. He was professional, accommodating, and made us feel comfortable. They weren’t able to locate a car but they found a truck available, so they gave that to us for 3 days at the same price of a car. Above and beyond customer service. Only Enterprise moving forward! Thanks again Robert!

Very happy with service. Rented car for a weekend get away. The front desk was very friendly and quick getting the paperwork done.
Car was clean and smell good even with 22,000 miles. on it.
I will rent from them again when I need a car.