South Shore MINI

Thanks for a lovely Mini buying experience South Shore MINI and Tawana Ho. Our new 4dr hardtop is a delight to drive (MOTOR!!!) and was an amazing surprise gift for my wife. The customer experience was truly exceptional (thanks to Tawana and the Finance manager) and the process was seamless. Playing with Whiskey (I think he is the showroom mascot :-)) in the lounge was obviously an add on. Highly recommend this place!!!
Thanks again, look forward to buying our next bigger MINI here.

Thank you so much SouthShore Mini for fixing our beautiful Prunella after her rooftop was vandalized and totally ripped off 3 weeks ago in Montréal by some savages!
Tom, the service manager is our hero and did a wonderful job with his team, he is so professional and friendly !!! Best customer service ever, Tom !!!
Thank you to the whole team, Maxwell Douglas Monroe and Kaif Thompson, our salesman from SouthShore Mini, thank you for your assistance through this nightmare, you are the best !
If you are thinking about buying a Mini, THIS IS THE PLACE!!! Never had such a good experience buying a car from my first encounter with Kaif to the amazing customer service response when you need them especially during this nightmare! They are the best ! Highly recommended !!!

Buying a car at South Shore MIni was unlike no other car buying experience I have had. Lindsie Galarneau made the experience dare I say fun! There was no pressure that usually comes along with buying a car. I would recommend Mini Coopers, South Shore Mini and especially Lindsie!

This was my first car buying experience in several years, and my first new car in many years before that. It’s also my first Mini and I just love it — especially the fact that it handles so well in the snow. The new South Shore Mini dealership has a youthful vibe that was still very professional. I worked with Lindsie Galarneau and she was responsive to my needs, without being pushy, throughout the process. I highly recommend Lindsie and the dealership.

Really top notch team. Very impressive indeed. I don’t buy cars day in and day out. But being a car owner, I have had my fair share of experiences — good and bad. This one stands out.
This is a brand new dealership and is equipped with everything that is needed to make the car buying process such a joy. The showroom has all the latest models on display interspersed with sales desks and couches and refreshments and accessories for sale. They even have a pet mascot (pic below) — so cute! Just a great ambiance right from the time you get off Route 3 and take exit 14 and into the showroom. Oh btw, who doesn’t like some rad beats playing in the background while you are waiting in the showroom while the team is working to get things done? Almost a night club — minus the disco ball!
The team here at South Shore Mini is — Fantastic. Especially the one person that I dealt with for the majority of my first experience at this swanky showroom /​service center that they recently opened here in the South Shore.
LUIGI. He is a star!
From the moment I realized I was ready to switch and go for a new ride, the Service team introduced me to him — in Sales. They go by motoring advisers at Mini USA. And god knows he is probably The Best member of the Sales force here.
He made the entire transaction of trading in my previous awesome Mini to get a brand new one — such a great experience. The things I don’t like about Sales guys when it comes to car dealerships is exactly what this dude is NOT. He understood where I was coming from, was very patient in hearing out my side of the equation, what exactly i was looking for, what were the best possible options I was looking for.
Not a very tough person to deal with but when it comes to making decisions about cars, I take my time. He made sure he did not push me to a point where I would have changed my mind and walked out — which I have done — not many a times — but I have. When sales guys try to over sell something that you don’t want and something that you are not convinced about, it is very easy for me to walk away. He was Not that sales guy. He was there to answer all my queries, and very clear in providing me all the information that I needed to think about my options and made the suggestions that only a Good Sales person would make — taking into consideration not only the commission that he would make for one transaction, but in order to gain customer Loyalty. Those are exactly the kind of skills that he possesses and displayed.
Again — I can go on and on and on about how good this experience was thanks to him and also, everyone else that i got to interact with during this process. This guy represents — in my mind — the face of this dealership! Absolutely a stellar performance. I couldn’t have asked for a better sales person to help me with this.
Also, very happy with Tom and his team on the service side and also Alex and Rachel. They were all nice and very helpful indeed. An awesome team really.
I am totally enjoying my new ride and am so impressed with the follow ups. And I know for a fact, that anytime I will have to visit this dealership for anything in the future — probably service; it will be a great experience — just like the first one. If I have to go by this past weekend, I know South Shore Mini has absolutely gained a loyal customer in me!

This really is a five star dealer:
Brand new dealership, paired with a BMW sibling (I believe the BMW side is a relocation of an older local dealer). The facility is beautiful: very large, super easy to get to from the highway, plenty of parking. Opened November 2014. In the last year I’ve looked at Mini’s at three dealers: this one, Herb C’s in Boston, and the Peabody dealer. This dealer is a very friendly place to visit.
My sales guy is Luigi (like the game). Super guy to deal with — upbeat and knows his product well. I’d definitely recommend him. Easy to contact and gets right back on emails. Sales manager is Alex and he is equally friendly and approachable. Whole process was quick and easy and actually quite fun (I’ve usually dreaded new car purchases in the past).
One suggestion — their «doc fee» is currently 395 and I think that is high compared to the competition, not a problem just keep that in mind as you negotiate.
In summary, of all the car purchases I’ve made this one is right at the top for friendliness and ease. Appears to be a top-​shelf dealership they are building here.