Rockland Federal Credit Union

I have been banking with Rockland Credit Union since 1986. It’s the only credit union I have ever had. I have had a mortgage and two home equity loans with them and all of the cars I have ever financed have gone through RFCU. The complaints here about the rude customer service are complete nonsense. One person here complains that as he was driving to another dealer to trade in his car he calls the credit union requesting his account number — who does that? You are going to write the number down while you are driving? You wait until you are on your way to the dealer to get it and then blame the representative for trying to protect your privacy? To say nothing of the fact that the dealer trying to sell you a new car would certainly have access to that basic information once he runs a credit check on you.
Regarding the comments about «archaic» or old fashioned business practices: This credit union has a great web site from which every credit union member can easily make a loan payment with one or two clicks. Of course you need to be a member and have a checking or a savings account with them from which to draw the funds out of in order to make the payment. How else would you expect this to be done? Because this is a credit union and as such is a non-​profit, there are no checking account or other kinds of hidden fees like you would get with a bank, and paying down your principal is easy from their web site.
As for rude customer service, this too has never been my experience with any employee I have dealt with. When I called to set up financing for a car I bought last November, a person actually answered the phone! Imagine that. When I mentioned I was interested in a car loan the call was transferred to another person, not some anonymous department. This is not some huge and impersonal institution but a small company staffed by people who live in the area. Personally, I prefer that my car and mortgage loans are serviced by local people instead of large anonymous banks. In 1990 when I was young and irresponsible I had a car repossessed by them. Long story short, they went out of their way to accommodate me and even financed another car loan when the repo was still on my record. Even with the repo the interest rate was reasonable. Their rates have always been at or near the lowest anywhere. The car I just bought last November is financed at just 2.75%.
Throughout all of my dealings with Rockland Credit Union they have been consistently fair and reasonable and always polite and courteous. I would recommend this credit union to anyone.

As others have mentioned, very archaic in the way they do business. They will not allow me to update my address over the phone and I cannot make a payment easily online.
This sums them up: I was in my car and called to get my account number as I was driving to the dealership to potentially sell the vehicle I had a loan on. They would not give me my account number over the phone for ‘privacy reasons’ (SS#, privacy questions did not help apparently). The woman on the phone told me if I were to FAX my signature to her, they could verify it was me and fax back my account number.
This place needs to get with the times. Pathetic.

The interest rate for my auto loan was great, however, their banking methods are rather archaic. For instance, they do not accept online payments unless you have a checking account with them also in which you can transfer the funds to make the loan payment. I have also had to request several things more than once. I sent a change of address form (because of course you can not update this info online or over the phone) in with my monthly payment and it was never updated. I called several weeks later to check the status and was told that it was never received (although my check magically was.). When I advised it must have as my check was processed I was told that it was probably thrown out and that no one probably bothered to look in the envelope (that’s comforting). Everyone I have spoke with on the phone has been pleasant, they just don’t seem to follow through on their commitments. The low interest rate barely seems worth the hassle at this point.

Rockland Federal Credit Union gets 5 Stars from me for Excellence in service, customer appreciation, and great rates.

I’ve had an auto loan through Rockland Federal for nearly 2 years. Up until recently they were good, however I was in a car accident and totaled my car. The insurance company was quick at getting through all they needed to on their end, but Rockland held up the process by not getting the insurance company the one document they needed. Despite both the insurance and myself contacting them regularly. Luckily, the company found a way around to get the document, but the whole ordeal delayed the loan getting paid off. The outstanding balance still hasn’t been paid off and the bank is being unhelpful.
I would not recommend getting an auto loan through RFCU, even though the interest rate was good.

Needed an auto loan and found the best rates here. Super easy to work with and very friendly! Was able to come in on a Sunday (Weymouth location) and get all of my papers settled in 20 minutes, hassle free!

Wow, the rudest service over the phone. I called asking for information, and I was informed she couldn’t give out the information and just hung up the phone.
So much for customer service.
I would never bank here, period.

I had an auto loan with Rockland 2004 – 2007. I just sold my car, and my title was nowhere to be found. The lovely and competent people at Rockland were very helpful on the phone (thanks Chris and Marie!). From what I remember, the loan rates were very reasonable. Highly recommend!

They are a good bank for auto and home loans. They have a skip a payment program that helps once or twice a year. They have reasonable interest rates.