Gruno’s Diamonds

I prefer to keep my business local and thankfully Gruno’s has been a great dealer for me. It seems like many other Rolex dealers seem to be out of stock of the models I’m looking for. Gruno’s seems to get the tough to find models I like. I’ve been purchasing Rolex watches from Gruno’s for several years. Although they are not allowed to discount Rolex watches they have always made sure I knew when the new hot models have arrived. They also always inform me of Rolex and jewelry events they are having. The store is beautiful and just received a update to their Rolex section. The staff has always has a smile when I’ve visited. I will certainly return.

Stopped in today to order my fiancé’s wedding band. There was not many other customers in the store when we entered. But right away, Rita greeted us and asked how she could help. We went to the wedding band section and she showed us all the bands available.
She was never pushy nor did she try to make us buy something that was out of our budget. She was helpful and friendly at all times. She even offered to clean my engagement ring while we were browsing.
I really love Gruno’s and they have become my prefer jeweler because of the sales people. They treat you great whether you are in a suit or sweats. They never try to sell you something you werent looking for or something you cant afford.
Perhaps shopping at a national jewelry chain may cost less, however, I feel Gruno’s is very competitive with their pricing, but most importantly they have great customer service.

Misleading & typical used car salesman type. Do yourself a favor and go elsewhere. I went to Grunos to buy an engagement ring for my girlfriend. I initially went here because of their black friday deal where you could get a free ipad for spending over $ 2500. I was shown 7 IDEAL cut Lazar diamonds (they made sure to stress the importance of a Lazar Ideal cut). I came back a couple days later with a printout of some comparable diamonds from an online diamond retailer. My salesperson Jen showed a diamond with the exact same specs as shown online… OR SO I THOUGHT… after negotiating for what I thought was a good price, I walked out almost $ 7k in cash lighter. When my order came in I was surprised to see that the diamond cut was «VERY GOOD»…NOT IDEAL (this is apparently a major factor to look at when buying diamonds). I called them up to try to work out the misunderstanding, but as stated by store manager Chad…“too bad, you bought it”. Of course this was the same manager that told me If I bought a diamond there that next week after black friday that he would honor the free ipad deal (if you haven’t figured out by now-​Grunos backed out of that deal too once they had cash in hand). Later to try to work out the misunderstanding I approached them with a coupon my friend just gave me for $ 500 off purchase of $ 3000, but of course that wouldn’t diffuse the damage that was already done. I wont be going back here anytime soon, and hopefully with my advice, my friends will steer clear too.
UPDATE 6÷26÷11: After wearing the ring for 3 months the diamond fell out of the setting. One of the kids at my fiancé’s school ended up finding the diamond on the floor in the hallway. We went to Gruno’s who initially said that they would fix it. I said I would rather them send it into Scott Kay to have reset. They agreed. Three days later the president, Brent Mead, called me up and said that based on our prior dealings and subsequent online review, and BBB complaint that they would rather have me deal with Scott Kay directly and no longer do business with me. He later said that he wanted for me to have a pleasent experiance with the ring, so it would be better if I went somewhere else that I would be happy with. (Kinda late for that Brent). I agreed, because I really wasn’t looking forward to dealing with these clowns again. He also said that it looked like it had been stepped on, and illuded to the fact that it had been done so intentionally. Give me a break. Do these guys really think that I would intentionally break the ring just to give them grief? Not to mention I showed up with the diamond in hand. If I really wanted to stick it to them don’t they think I would show up sans-​diamond. Good riddance.
UPDATE 10÷18÷12: One factor that pulled me into Gruno’s in the first place was their «Spring for the Ring» campaign where if it rains an inch or more on your wedding day, then they will pay you up to $ 5000 for your ring. So when I bought the ring, I made sure to sign up for the program. Well as our wedding day was approaching I figured I better call up Gruno’s to check in on them, because as you can see above, it hadn’t been a great experience… and lets be honest, they need to be checked on. 31 days before our wedding I called them up to see if they had me registered for the program, and big surprise… the paperwork was MISSING. They gave me the excuse that the person in charge of that program was no longer with the company, which may be true, but that doesn’t mean they should’ve lost it. If you want to take advantage of one of their phantom deals, then do yourself a favor and get a signed disposition from your salesman, and record the whole process, that way you’ll have evidence when they try to screw you later.

Let’s be honest. I’m not the best dressed or kept nice often, but I do shower and brush my teeth, smile often, and most importantly, I use my manners. To this end, I’ve found that most jewelry stores I enter, I am not necessarily greeted as a customer and more so as an annoyance.
Gruno’s is not like these other jewelers.
We went to have two watches looked at, both not working and probably just the battery. We were greeted warmly by both employees working closest to the door and immediately helped by the young woman. After explaining the problem, she brought the watches back to the jewelers. As we wandered around waiting, she offered us something to drink and even chatted with us about the watches.
The first was in working order, but they replaced the battery for free to ensure that it would continue to be that way. And the second, since it wasn’t bought there, couldn’t be worked on (it was a complex pocket watch), but they apologized and told us where we might find more help.
It felt nice to be treated like I was also a customer. I will definitely continue coming here for any expensive jewelry and would recommend it to anyone, especially if they appreciate good customer service.